Name: FreeTaxUSA
Rating: 4.2

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Gail Marshall Medina, OH

I need a copy of my 2015 federal tax return.......i have tried everything to retrieve.....with no luck....in case you ask.....yes i have my username and password........and it continues to tell me that I am not correct......when I know that I am correct.......so your customer service really needs some fine tuning done to help with this type of problem.....and not 24 or 48 hours later....thank you

7 years ago

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peanutlee 33 Grand Rapids, MI

Filed my 2012, 2013 & 2014 returns without a hitch, including my student education refund & tuition credits. Not so much with the 2015. Once I reached that section, the automated prompts told me I was limited to a $1000, and would not allow me to itemize from my 1099 & 1098s, even though there was an option to change/edit new information. Complete ripoff. I knew my education credits were more than $1000, but Freetax changed things this year. They've lost a customer. Went over to IRS Freefile, and got it all done in less 30 minutes....and with my itemized school 1099s.

8 years ago

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rachel Staten Island, NY

i will pay extra and use turbo tax. free tax usa had gotten me in trouble with the irs to where i owed them almost $700. turns out i do not owe them anything. also i did my boyfriends taxes using free tax usa and the irs rejected his tax return. i now how to figure out the ends and outs to fix this crap. this has never happened before when i used turbo tax. i do NOT recommend free tax usa. stay away.

8 years ago

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Hannah Barth Tallahassee, FL

Filing my taxes was with FreeTaxUSA very easy. FreeTaxUSA took me thru all the information I needed to fill out, making sure my information was correct and accurately filed.

2 years ago

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Pauline Causse Provo, UT

What drew me to FreeTaxUSA is the price. The process is also pretty straightforward. The interface is not as nice looking as some other competing companies, but I'll take that over a cheaper price any day

2 years ago

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Jake Mecham Lehi, UT

I have used FreeTaxUSA every year for my tax returns, and they are always great, but are they really the best one? I feel that they are a reliable and great company, but I never know if there are better ones...

3 years ago

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Inara Jivanee Katy, TX

FreeTax was really beneficial to use when my Dad and I were filling out my FAFSA application and he needed to look over his W2 form. The site was user friendly as well.

3 years ago

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Kevin Adams Silver Spring, MD

As an alternative to E-File this system is almost identical and it is free of charge. All I have to do is make sure that I am filing the right form for the current year or previous year and it is also faster to get my refund once submitted. Saves me time and money.

3 years ago

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Nathan D. Warrendale, PA

My parents helped me do my taxes on my own for the first time in 2006 with FreeTaxUSA.com. The website looked a little dated but served it's purpose. I could typically file my Federal taxes for free and pay a $36 fee to file state.

4 years ago

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James Nelson Falls Church, VA

I've been using FTUSA for years. The system is extremely user friendly and efficient. Explanations and tutorials are valuable for less tax-savvy folks. Highly recommended!

5 years ago

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Nancy Morales Gilbert, AZ

My experience with Free Tax USA was easy to use. I was leery of not using anything other than the big name tax prepare but I'm glad I have Free Tax USA a try. They made it easy to file previous year tax returns as well.

5 years ago

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Chad Edgar Wentzville, MO

FreeTaxUSA got my taxes done within a week and a half they were super quick very accurate and awesome Communications

2 years ago

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Siddharth Jain Birmingham, AL

I received a letter from IRS a year after filing taxes through freetaxusa.com that i still owe money becuase I received extra education credits that year. Thanks to freetaxusa unclear instructions. Now I owe $660. Never using that website again.

7 years ago

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WiRay American Fork, UT

I have used FreeTax USA for over 15 years. The program is smooth and easy to use and the Tech support is amazing if you run into any snags!

2 years ago

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Karen Torino Tallahassee, FL

FreeTaxUSA is okay to use. The interface is not as good as some other sites but it can get the job done. Could be a bit more user friendly, and the prices are not competitive.

2 years ago

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Rp Herriman, UT

Love love this tax place been using it for years!! Keeps info for easy use the next year. Cheep! Not totally free for state but for the main tax

3 years ago

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Dre35 West Valley City, UT

Great for a simple 1040-EZ. Very simple layout, and easy to complete. Once you get to itemizing, and adding on other forms, might not be the site for you.

3 years ago

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Juan Beaver, PA

Freetax usa is a decent place to do your taxes free. I used them one year and the interface is pretty basic and simple but i switched to another software they had more options.

4 years ago

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Courtney Mcmillan Canton, OH

Fed tax is free, state is 12.95. Took 20 minutes to complete and rec'd my refunds in 10 days.

6 years ago

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William Noyes West Covina, CA

Assuming not one mistake is made you may pass\ If one miss typed error is found,assistance is refused. Spend a few bucks more and have a PRO do your taxes. There is NO help at this place! William Noyes

8 years ago

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Sam Omaha, NE

I would recommend freetaxusa.com to anyone, I have never had a problem filling my taxes.

8 years ago

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Craig Orem, UT

I had a horrible experience with FreeTaxUSA a number of years ago. The overpriced service also came with the additional price of mistakes by the preparer that had to be corrected the following year. I would never recommend them to anyone looking for tax help!

4 years ago

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Shelene Cooley Gilbert, AZ

Super easy to use. Even with no tax or business background this software is simple to navigate. Will you again.

5 years ago

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Chuck Reynolds Buna, TX

I went through the entire process and paid in full only to get locked out of my account with no way to reach them. DO NOT TRUST THESE PEOPLE!

2 years ago

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Homer R Turner Monroe, NC

User friendly. Easy entry information.pop ups to answer specific questions.

6 years ago

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Tim Maple Heights, OH

I've been with this site for several years and it NEVER fails me

6 years ago

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Tim Maple Heights, OH

I've been with this site for several years and it NEVER fails me

6 years ago

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David Way Portland, OR

They let you do past year returns easily enough. No issues on a fairly simple return.

7 years ago

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Carlos Diaz Springfield, IL

pretty much the best tax software i have used, and super easy.

8 years ago

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Beatrice Salt Lake City, UT

We've used this service every year we've been married - super easy and fast to use.

2 years ago

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Charlene Devine Englewood, FL

Very easy to use, have been using them for years. Very helpful when filling out the forms.

3 years ago

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Stacie Golden, CO

I love FreeTaxUSA. It makes filing taxes simple. The directions are clear and easy to follow.

4 years ago

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Brody B Orem, UT

Overpriced! I used Free Tax USA one time and won't make the same mistake again. I could have done a better job myself. I wouldn't recommend to anyone!

5 years ago

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Marilyn Bauer

I have used them for years. Easy site, no problems.

6 years ago

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donald crews Reeds Spring, MO

In general it provides a quality service.

6 years ago

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Erin Glendening Slidell, LA

They made getting my tax return, simple and easy. Customer reps are great.

4 years ago

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Kent Lehi, UT

Used the service to do the taxes for me kids. I found it to be easy and cost effective.

5 years ago

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Janet Dragoo Phoenix, AZ

Ease of use of the website and questions

6 years ago

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Patrick Worcester, MA

It does all what a simple filer needed.

9 years ago

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Derek Barlow Broken Arrow, OK

Not very easy to work with. Accuracy isn't there

2 years ago