efile.com Logo
star star_half star_border star_border star_border


Overall Score

LAST UPDATED: June 13th, 2023

Tax season can be a stressful time for anyone who finds themselves filing a return. efile.com is made up of a group of tax professionals and software vendors that provide online tax filing software for individuals to file their state and federal returns for the tax year.  The website makes tax preparation easy for state and federal income taxes and offers tax professional help. There are several different tax deduction tools that result in savings for taxpayers online. The e-file software will select the correct, legally required, least expensive tax form based on the user's tax information. Customers using a 1040EZ form may use the free e-file option. 

Top Ranked Companies


The Good

  • Free filing option
  • Online tools
  • Accuracy guarantee
  • Tax fraud prevention
  • Supported tax forms

efile.com has several resources listed on the website, in terms of live chat extensive blogs and news articles that offer factual information about filing your taxes. One of the biggest pieces of information on the website was about tax breaks that potentially would have expired during 2014. This was helpful for those who were waiting on this news to start filing their tax returns for the 2014 year.

Free Filing Option

There are several good things about using efile.com. One is the basic filing service offered. Other companies do not offer a free filing option. The free e-filing option makes it easy for customers who just have an easy tax situation to file for.

Online Tools

Another useful tool on the website is the filing calculator. Before filing your taxes, it is possible to figure out your tax situation without setting up your account. It is possible to select several different filing situations, calculate your deductions, and view your tax bracket BEFORE you sign up and complete an account. The calculator is a tool that's not always accessible on other websites without setting up an account. Another thing good thing about efile.com is the state tax information available. Customers can find information about state tax rates, tax return statuses, and other useful information about when a tax return would be completed.

Accuracy Guarantee

efile.com guarantees the maximum tax return allowed by law. Even though the company does provide a refund if customers find a higher refund elsewhere, the guarantee has a lot of stipulations. People must provide paperwork of the other company's bigger return within 60 days for it then to be evaluated by efile.com. If efile.com deems it credible, they will provide a refund as well as a $100 pledge fee. The company's guarantee is thorough and promises 100% accuracy. If the company should make a mistake with the IRS, they will pay the audit penalty and interest fees.

Tax Fraud Prevention

efile.com has the following security features to prevent tax fraud:

  • IRS Authorized
  • TrustGuard
  • Promise of taxes being verified and secure

Supported Tax Forms

  • Free Basic
    • Form 1040EZ
  • Deluxe
    • Free Basic Forms
    • Form 1040A
    • Retirement Income
    • Mortgage
  • Premium
    • Deluxe Forms
    • 1040
    • All forms and Schedules

The Bad

  • Lacking in customer support options
  • No military discount
  • Federal and state prices
  • Audit support

Lacking in Customer Support Options

While the live chat support for efile.com is great, the efile.com corporate location does not provide phone support for its customers. efile.com should provide phone support for customers who might make a mistake on their tax return or are not sure what product is best for them. Not only do they lack phone support, but they do not have any visible forms of social media where customers can turn to for additional customer support. With tax preparation, customers should have several different outlets to have their questions answered. efile.com seriously lacks in this area.

No Military Discount

Another issue with efile.com is the lack of a military discount for those who serve. Other websites offer a military discount of up to 20% for using a filing service. While there is information on efile.com for those who serve in the military, there is no information about discounts for using the website.

Federal and State Prices

One of the problems that customers have is with the prices for their deluxe and premium prices. These service packages are not as robust as premium and deluxe options with other companies. Other companies have premium options that are priced significantly higher, but makes it easy to do your taxes if you are in a high income or farm tax situation. You can file your federal income tax with efile.com online for the following prices

  • FREE - Basic (no children, single, no mortgage)
  • $29.95 - Deluxe (children, mortgage, retirement income, 1040A form)
  • $39.95 - Premium (self-employed, itemized deductions, all forms & schedules, 1040 form)

The price for filing state taxes is undisclosed whether it is for the free edition or the popular edition. Although a free option is always a plus, efile.com doesn't have the most competitive prices in the industry. There are several other options that can beat efile.com's pricing.

Audit Support

efile.com does not disclose any information on audit support. This includes offering support when a customer is audited by the IRS as well as providing any information as to why a customer is audited by the IRS. This results in no points for this criteria.


The Bottom Line

We recommend efile.com for individuals who want to file in an easy employment situation, family taxes, and self-employed individuals. Here is what we like about efile.com:

  • The free e-filing option for using the 1040 EZ form.
  • The free options for federal taxes
  • Robust live chat support
  • A free calculator to start your tax return, without setting up an account or paying the service fee.

Here is what we think can be improved with efile.com:

  • There is no phone, email or social media support. Customers could have avoided difficulty if efile.com provided more customer support options.
  • Tax solutions for farm income are lacking with efile.com. Other companies have options available in their premium and deluxe products for customers who have farm income.
  • If they offer military discounts, they should make the information present on their website.
  • efile.com should offer audit support in order to be more competitive with other companies.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating


star star_half star_border star_border star_border

53 Reviews

Review Breakdown

5 grade


4 grade


3 grade


2 grade


1 grade


Sentiment Criteria


star star star_border star_border star_border


star star star_border star_border star_border


star star star_border star_border star_border


star star star_border star_border star_border

Filter by:


Sort by:

star star star_border star_border star_border

Tina F

This company is horrible. They were confusing! and I'm good with taxes. I just didn't want to pay. I would have filled them out and mailed them in if I'd have seen these reviews. The IRS should be called out on having this on their site 😡 I did my daughters taxes. She is 20 yrs old, had 2 jobs and no kids. I got a letter saying that the returns were rejected because lasts years AGI was wrong. I went back and checked and everything was absolutely correct and now it is stuck. I'll be calling the IRS to find out what's going on but I guarantee it was something with the way these were filed

3 months ago

star star star_border star_border star_border

victor posada Rockland, MA

I would not recommend this site given my experience. My taxes could not be any simpler; one income, one standard deduction, no SSecurity contributions. I Thought it would be FREE and easy. I was wrong. It was not that easy and I ended up paying $90.00. If you want to include the State filing, you have to pay. The e-file suggested I could have more deductions but I had to pay for upgrade, I did, I did not have any more deductions at all. Once I thought I had completed the form I reviewed and realized I would not be getting Federal refund. I knew something was wrong. I did my taxes manually and I knew that through the year I had made more contributions that what I owed I knew I would get a refund. I contacted e-filing support. I was informed I had to amend my forms. I had to pay for the amendment. In all, I had my 1040 completed before I contacted e-file. I wanted to file via internet because supposedly was easy and fast. I could have mailed my 1040 forms to IRS and it would have been cheaper and faster. Now I have to mail the amendment to IRS. The support via email is good but in all was not FREE

3 years ago

star star star_border star_border star_border


E-file Offers 'free file' but charged 19.95 for the extension filing. Find the discount code and save some. (Only 1040EZ is free.) Easy to use but gives forced choices, lack of clarity, that may not be desirable. I did it several times and if I had not done that, would have erroneously gotten 600 less. I am verifying information elsewhere and it's under review. I had problem w EIC. They seemed to skip qualified persons if not used as dependent too. You don't have to immediately file .(the 'hidden' menu is a drop down - look there for navigation and copy of saved work) No doubt one has to pay a higher price for Delux or Premium tax software to access 1040 and schedules, trelated tables, credits, itemized deductions like mortgage interest EIC Child Tax Credit, self-employment or schedule C income, or anything useful.

6 years ago

star star star_border star_border star_border

Sharon Gleave Indianapolis, IN

I thought I was going through IRA tax software. After I got through with all the information I was charged over $40.00 for an updated plan I did not want. I was told because of the forms I used the upgrade was the only option. I did get help with filling out my forms from a live person and she was helpful. I read the reviews after submitting my forms. I am now concerned that my forms will not be submitted as indicated and I will be liable for late fees and other problems. I also saw discounts I wish I had known about. I probably will not use this program next year.

3 years ago

star star star_border star_border star_border

Cj88 Hillsboro, OR

I found the federal form super easy, but state really confusing, and don’t even know if it went through. I don’t know if I’ll have to file through mail anyway—and they will force you to buy the deluxe package after the free promises. Which is weird because the info for them seems official and was right on the W2. I probably won’t be using them next year.

3 years ago

star star star_border star_border star_border

Jane N Jeffersonville, IN

I had an issue paying for the efile fees via credit card. My credit card kept getting DECLINED. I used another card and it finally worked. Then I received an email from the other credit card company telling me that efile charged my card 5 times. Even though it was DECLINING it online. Cancelled card. Hope I get the refund

7 years ago

star star star_border star_border star_border

Jackee Willis Lawrenceville, GA

I was charged $20 for an extension I could not even fill out my taxes right, what a rippoff!

6 years ago