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Docupop

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7.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 14th, 2024

Docupop is a trusted company that helps you review and apply for consolidation of your federal student loan debt. Based on information your provide, Docupop will match you with the best repayment programs, benefits, and forgiveness options for your needs. The company will then help

Docupop repayment program options are offered through the Department of Education (DOE), offering lower monthly loan payments than other loan servicers. However, Docupop is a private company and is not directly affiliated with the DOE.

Continue reading for more information, as well as verified Docupop reviews.

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The Good

  • Quick and Easy Qualification Process
  • Docupop Loan Dashboard
  • Referral Program
  • Education Tools and Features

Quick and Easy Qualification Process

Getting started in the student loan consolidation is quick and easy with Docupop, and is divided into three simple steps:

  1. Organize your debt —Docupop will help you track down exactly how much you owe and then consolidate all information into an easy-to-use dashboard.
  2. Qualify and pick a plan — After completing the proper paperwork and submitting required documents you will be matched with various government repayment programs.
  3. File — Once all documentation is in place and you've picked the best plan for you, Docupop will do the heavy-lifting to put your chosen plan into action.

The process of inputting your information and generating programs you qualify for should only take 10 minutes. Beyond that, Docupop also offers additional features to help you track and view updates on the approval process.

Docupop Loan Dashboard

Once you apply for a repayment program through Docupop, you will be able to track the approval process and general loan information in an easy-to-use online dashboard. 

Your dashboard displays your loan info, including your consolidated loan amount and principal, as well as total interest. You can also see where you are in the loan consolidation process, as well as an estimated timeline of how long it will take to reach each point in the process.

Referral Program

Docupop wants to reach every graduate who struggles with student loan payments. You have the option to help them find students who need help by sharing Docupop's student loan debt services. For each referral that uses their loan services in full, Docupop will send you $100.

Education Tools and Features

In addition to loan services, Docupop offers many other services that are helpful to your educational success. These are some of the additional features you have access to if you are using Docupop's services: 

  • Forbearance/deferment
  • Loan forgiveness
  • Autopay rate reduction
  • Career support/counseling
  • Cosigner option
  • Loan calculator 
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The Bad

  • Not a Direct Lender
  • No Private Student Loan Repayment Plan Options
  • No Refinancing Option
  • Undisclosed Rates and Terms

Not a Direct Lender

Docupop is not a loan servicer or direct lender. Instead, the company connects you with various repayment plans, many of which are serviced by the Department of Education (DOE). Because of this, rate and term information is not made available upfront since it will likely vary based on your personal information, and approval and funding can take longer that it would otherwise.

No Private Student Loan Repayment Plan Options

Docupop only offers loan consolidation and loan forgiveness services for federal student loans. If you are looking for repayment options for private student loans, you will need to look into other companies.

No Refinancing Option

Docupop offers loan consolidation options, but not refinancing. Most companies in this industry provide both consolidation and refinancing options, because most people use both of these services interchangeably. Therefore, those seeking to refinance private student loans will have to look elsewhere.

Undisclosed Rates and Terms

Docupop doesn't display loan rates and/or terms on its website. This can make it difficult to know if you'll really be able to save money through the company's consolidation services. If you would like to see what rates and terms you qualify for, you will have to first apply for consolidation and create a Docupop account.

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The Bottom Line

Docupop offers federal student loan borrowers one of the fastest, most efficient ways to find and file for the perfect repayment program to fit their unique needs. Docupop offers a variety of helpful services and products which can help you in every aspect of the loan consolidation process, including an easy-to-use online dashboard where you can view and manage all loan information.

Based on customer reviews we cannot provide an accurate recommendation on the Docupop customer experience. All reviews are outdated, and so it is unclear what more recent or current customers feel about the loan consolidation process with this company. However, the majority of reviews are positive, awarding Docupop 4 or 5 stars, and customers frequently mention great customer service.

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If you have consolidated your federal student loans through Docupop, please tell us about your experience by leaving a review.

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Star Rating

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4.1

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58 Reviews

Review Breakdown

5 grade

45%

4 grade

33%

3 grade

14%

2 grade

5%

1 grade

3%

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Verified Customer

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Krystel Ayala Gardena, CA

Working with them brought me at ease, and it's great to know that I have somebody to back me up and help me keep my student loans in good standing. I've only had great experiences with DocuPop's customer support. They've contact me when things aren't up too far and answered all my question.

7 years ago

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Reply from Docupop

Hi Krystel! Thank you for the review! The team at Docupop is thrilled to hear that you are at ease and that your student loans are in good standing! Keep up the great work.

Mar. 13th, 2019

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Mark Musker Cedar Rapids, IA_

Basically, DocuPop has taken me out of a bad situation, and got me on the right path right after that. Their customer support was excellent, and they had straight answers for all of my questions. They were happy to hear from me every time I called.

7 years ago

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Reply from Docupop

Mark, thank you for your positive review. We are trilled to hear that we were able to help remove you from a bad situation and turn it into a good one. We are so happy that you chose us and we are excited for your future progress with our company.

Mar. 11th, 2019

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Keith Kasch Toledo, OH

DocuPop's services were easy and convenient. They email you, they can text you, and they just find the easiest way to stay in touch. All of my loans were put into one basic payment. They organized everything, and even made sure my loans were legitimate. It's such an easy company to work with.

7 years ago

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Reply from Docupop

Keith, thank you for your kind words. We are so happy to be able to help you in the most easy and convenient ways possible. We love to hear that the program is working for you, keep up the great work.

Mar. 11th, 2019

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Dante Dunson Murfreesboro, NC

It's a very good customer service. They communicate with you well, no matter what questions or concerns you may have. They actually gave me a zero dollar repayment for the next 12 months, and they really helped me out with it.

7 years ago

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Reply from Docupop

Dante, thank you for your positive review. We are thrilled you have been having a good experience with our company. Keep up the amazing progress and don't keep us a secret!

Mar. 11th, 2019

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Ruth Parascandolo Monroe Township, NJ_

Everything went really smoothly, and they helped me to the point where I'm able to make my payments depending on how much I make. It's all been very positive, plus, it's easy to get somebody to talk to. If nobody is available, they get back to you pretty quickly.

7 years ago

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Reply from Docupop

Thank you for the kind and positive review Ruth! We are excited that the program has worked so well for you and hope nothing but positive progress for you and your future!

Mar. 11th, 2019

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Dia Bocage Fayetteville, GA

DocuPop's customer support was very professional, on time, and they were just great to work with! They kept me on target with all of my payments, so I think it's a good company that works with all of our suggested framework.

7 years ago

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Reply from Docupop

Hi Dia! Thank you for taking the time and leaving such a nice review. We're happy to hear about your success! Keep up the great work!

Mar. 13th, 2019

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Sarah Young Wabash, IN

They are great! If I have a question, they would help me out and keep me updated with the process. Now, all my student loans are consolidated into one flat price, and that has helped us out tremendously.

7 years ago

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Reply from Docupop

Sarah, thank you for your positive review. We are so happy to hear that through us, you have been able to consolidate your student loans. That is amazing progress and we are always more than happy to help!

Mar. 11th, 2019

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Barry Dixon Indianapolis, IN

My daughter is the one that used DocuPop's service, and so far, they've done a very good job; we're very pleased with it. Their representatives were excellent, and overall, it was a very positive experience.

7 years ago

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Reply from Docupop

Hi Barry, thank you for the positive review regarding your daughter! We very much appreciate your business and we're excited to hear about your daughter's success with the program!

Mar. 11th, 2019

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Gricelda Leal Houston, TX

Walk-through is great. Representative really helped me create my account and someone has always been available to take my call and/or return my call promptly.

7 years ago

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Reply from Docupop

Thank you for the kind review Gricelda! Our team at Docupop greatly appreciates your time and feedback. Thank you for choosing us!

Mar. 18th, 2019

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Rebecca Los Angeles, CA

Very Helpful, Patient, willing to go extra mile to help you!! DOCUPOP got me the Best Low Rate on my Student Loan. Thank You!!! Now I am not Stressed.

7 years ago

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Reply from Docupop

Hi Rebecca, thank you for your amazing review! We are thrilled to hear that you have had such a great experience with our company. Congrats on receiving the best low rate with your student loan, keep up the great work!

Mar. 13th, 2019

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Dustin Ellegood Frankfort, KY

Their representatives were good and took care of me. They even got me enrolled in a program, so that I could pay them off according to how much I pay.

7 years ago

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Reply from Docupop

We greatly appreciate the review Dustin and glad to work with you! Keep sticking to the program and please don't keep us a secret!

Mar. 11th, 2019

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Leonie Toronto, ON

They were caring and informative at all time. The lines of communication were open and they let you know what to expect and what to do. u

7 years ago

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Reply from Docupop

Hi Leonie, thank you for the positive review. We are so happy to be able to help you on your student loan debt journey. Having an open line of communication between our customers and company is so important to us. Thanks for doing business with us!

Mar. 13th, 2019

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Mary Walker DeSoto, TX

They reduced my payments, and their customer support was excellent. Plus, they were easy to use, and I benefited from their service.

7 years ago

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Reply from Docupop

Thank you for the positive review Mary! The team here at Docupop is thrilled to hear about your review and success!

Mar. 13th, 2019

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Clifford Sees Bedford, TX

They reduced the amount I owed, so they were very helpful. Plus, their customer support was very polite and knowledgeable.

7 years ago

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Reply from Docupop

Thank you for the review, Clifford and thank you for choosing Docupop! We're ecstatic to hear about your progress so far and hope that it continues into the future!

Mar. 11th, 2019

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Michelle Santiago - Talavera

Docupop has been my life saver. I had been in serious neglect of my finances and student loans due to medical and personal issues. In just 1 month, I have been able to get back on track, and possibly get my loans taken off. I highly recommend this company

1 year ago

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ZR

It's just overall great! They have excellent customer service and are always there to help with any questions.

7 years ago

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Reply from Docupop

Hi ZR, thank you for the kind and positive review! We strive to keep our customers happy and to always be just a phone call away if you have any questions or concerns!

Mar. 18th, 2019

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Jessica Thigpen Altamonte Springs, FL

Awesome Customer Service everything they said they would do was done and I was very satisfied

7 years ago

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Reply from Docupop

Hi Jessica, thank you for the kind review! We're pleased to hear about your positive experience with our customer service team!

Mar. 18th, 2019

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Hakeem Omisore Sylmar, CA

Based on their customer service. The way in which they handle document processing.

7 years ago

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Reply from Docupop

Hi Hakeem, thank you for taking the time and leaving Docupop a positive review! We make it a high priority to ensure that our customers know we are working with them and are always available if they have any questions or concerns!

Mar. 18th, 2019

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Elizabeth Ortiz St. Petersburg, FL

They helped me get up to date on my payments, and their customer service was alright.

7 years ago

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Reply from Docupop

Hi Elizabeth! Thank you for taking the time and leaving a review for us! We appreciate your business and strive to keep our customers satisfied!

Mar. 13th, 2019

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Brett Walker Omaha, NE_

It's really easy to use the service, and everything is simple. It was a great experience!

7 years ago

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Reply from Docupop

Brett, thank you for your positive review! We are happy to hear that you have found our services to be easy and simple. Great experiences are the best experiences. Keep up the great work, we are happy to be working with you!

Mar. 11th, 2019

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Richard Hollywood, SC

They have been able to handle my student loans with no stress being put on me.

7 years ago

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Reply from Docupop

Thank you for the positive review Richard! Having student loans is already stressful enough, we're so glad to hear that the process of reducing them has been stress-free for you!

Mar. 18th, 2019

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Oneka Chattanooga, TN

They handled my default status on my student loans quickly and accurately

7 years ago

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Reply from Docupop

Hi Oneka, Thank you for the positive review. We are happy to hear that we were able to help you handle your student loan default status quickly and accurately. Thank you for doing business with us!

Mar. 13th, 2019

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Ron Bronx, NY

They got my student debt lower and they are willing to work with you.

7 years ago

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Reply from Docupop

Thanks for the review, Ron! We are happy to work with you and thrilled that you chose Docupop to work with as well! Keep up the great work on lowering your student debt!

Mar. 13th, 2019

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Mary Charlotte, NC

Because they do everything in their power to help you!

7 years ago

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Reply from Docupop

Hi Mary, thank you for taking the time and leaving a positive review for us. We truly enjoying doing everything in our power to help our customers and watching their success!

Mar. 18th, 2019

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Emily Review Goshen, IN

Because they a great job in a timely matter

7 years ago

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Reply from Docupop

Hi Emily! Thank you for taking the time and giving us a positive review. We appreciate you for choosing Docupop!

Mar. 18th, 2019

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Monee Boardman, OR

Rated 10 for their follow through and committment

7 years ago

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Reply from Docupop

Thanks for the 5 star review Monee! We are so happy we were able to help you and that you enjoyed doing business with us. We are always 100% committed to helping you!

Mar. 13th, 2019