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Docupop

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7.4

Overall Score

LAST UPDATED: March 14th, 2024

Docupop is a trusted company that helps you review and apply for consolidation of your federal student loan debt. Based on information your provide, Docupop will match you with the best repayment programs, benefits, and forgiveness options for your needs. The company will then help

Docupop repayment program options are offered through the Department of Education (DOE), offering lower monthly loan payments than other loan servicers. However, Docupop is a private company and is not directly affiliated with the DOE.

Continue reading for more information, as well as verified Docupop reviews.

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The Good

  • Quick and Easy Qualification Process
  • Docupop Loan Dashboard
  • Referral Program
  • Education Tools and Features

Quick and Easy Qualification Process

Getting started in the student loan consolidation is quick and easy with Docupop, and is divided into three simple steps:

  1. Organize your debt —Docupop will help you track down exactly how much you owe and then consolidate all information into an easy-to-use dashboard.
  2. Qualify and pick a plan — After completing the proper paperwork and submitting required documents you will be matched with various government repayment programs.
  3. File — Once all documentation is in place and you've picked the best plan for you, Docupop will do the heavy-lifting to put your chosen plan into action.

The process of inputting your information and generating programs you qualify for should only take 10 minutes. Beyond that, Docupop also offers additional features to help you track and view updates on the approval process.

Docupop Loan Dashboard

Once you apply for a repayment program through Docupop, you will be able to track the approval process and general loan information in an easy-to-use online dashboard. 

Your dashboard displays your loan info, including your consolidated loan amount and principal, as well as total interest. You can also see where you are in the loan consolidation process, as well as an estimated timeline of how long it will take to reach each point in the process.

Referral Program

Docupop wants to reach every graduate who struggles with student loan payments. You have the option to help them find students who need help by sharing Docupop's student loan debt services. For each referral that uses their loan services in full, Docupop will send you $100.

Education Tools and Features

In addition to loan services, Docupop offers many other services that are helpful to your educational success. These are some of the additional features you have access to if you are using Docupop's services: 

  • Forbearance/deferment
  • Loan forgiveness
  • Autopay rate reduction
  • Career support/counseling
  • Cosigner option
  • Loan calculator 
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The Bad

  • Not a Direct Lender
  • No Private Student Loan Repayment Plan Options
  • No Refinancing Option
  • Undisclosed Rates and Terms

Not a Direct Lender

Docupop is not a loan servicer or direct lender. Instead, the company connects you with various repayment plans, many of which are serviced by the Department of Education (DOE). Because of this, rate and term information is not made available upfront since it will likely vary based on your personal information, and approval and funding can take longer that it would otherwise.

No Private Student Loan Repayment Plan Options

Docupop only offers loan consolidation and loan forgiveness services for federal student loans. If you are looking for repayment options for private student loans, you will need to look into other companies.

No Refinancing Option

Docupop offers loan consolidation options, but not refinancing. Most companies in this industry provide both consolidation and refinancing options, because most people use both of these services interchangeably. Therefore, those seeking to refinance private student loans will have to look elsewhere.

Undisclosed Rates and Terms

Docupop doesn't display loan rates and/or terms on its website. This can make it difficult to know if you'll really be able to save money through the company's consolidation services. If you would like to see what rates and terms you qualify for, you will have to first apply for consolidation and create a Docupop account.

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The Bottom Line

Docupop offers federal student loan borrowers one of the fastest, most efficient ways to find and file for the perfect repayment program to fit their unique needs. Docupop offers a variety of helpful services and products which can help you in every aspect of the loan consolidation process, including an easy-to-use online dashboard where you can view and manage all loan information.

Based on customer reviews we cannot provide an accurate recommendation on the Docupop customer experience. All reviews are outdated, and so it is unclear what more recent or current customers feel about the loan consolidation process with this company. However, the majority of reviews are positive, awarding Docupop 4 or 5 stars, and customers frequently mention great customer service.

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If you have consolidated your federal student loans through Docupop, please tell us about your experience by leaving a review.

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Star Rating

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4.1

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58 Reviews

Review Breakdown

5 grade

45%

4 grade

33%

3 grade

14%

2 grade

5%

1 grade

3%

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John Horn Memphis, TN

It seems like they were on top of the situation, and when they needed answers, they would get a hold of me and I would give them information. They got everything approved in a timely manner, and all I had from them was positive feedback. My payments are minimal now because I'm unemployed, and they were legit on what they said. They answered all my questions, and they made me feel like they were doing the best they could, so they did a good job.

6 years ago

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Reply from Docupop

Hi John! Thank you so much for the kind review! We're happy to be able to work along side with you and help keep your payments low! Keep up the great work!

Mar. 13th, 2019

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Anonymous

I chose DocuPop because I thought it was more verifiable for me to pay off my loan, and I like having everything set up to pay it off; they offered to pro-grants. They've usually had what I've needed, and people get back to me in a timely manner. They paid off my student loans very quickly, and I've had great communication and help from their representatives. I thank them for getting my loan set.

6 years ago

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Corey Jackson Memphis, TN

I'm not really sure why I chose them, but it was a good thing. They did all the paperwork for me, and they made sure my paperwork went through. They also did phone calls for me, sent emails, and kept in touch, so they did a good job communicating. My monthly payment was decreased as well, and they made sure that I was set up to make future payments anytime, and fast. I just think their $600 fee could be a little lower.

6 years ago

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Reply from Docupop

Thank you for the kind review Corey, but ultimately, thank you for trusting and choosing to work with us. We are thrilled to hear that your monthly payments were decreased and hope nothing but positive notions for the future.

Mar. 13th, 2019

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Taneesha George Dallas, GA_

Most of my communication with them has been via email, and they generally respond right away. It might not always be the same person, but somebody gets back to me, at least within 24 hours. Also, they helped me with getting all the paper works in order. My monthly cost lowered as well. It was very easy to update your paperwork with them; overall, it's a very convenient service.

6 years ago

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Reply from Docupop

Thank you for the review Taneesha! Thank you for trusting and allowing us to work with you! We are always here for you and want to continue with you and your future success!

Mar. 11th, 2019

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Brandon

They have taken care of my student loans for me, due to not having time to do myself. Highly convenient and their staff is always polite on the phone. I recommend for anyone that feels lost or confused with their school loans to call Docupop!

6 years ago

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Reply from Docupop

Hi Brandon, Thank you for taking time to write us a great review. We are so happy to hear that we were able to help you when you did not have time to spare. Keep up the great work paying off your student loan debt. Don't keep us a secret!

Mar. 13th, 2019

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Sally Horne Pikeville, NC

Customer support was really nice and answered all my questions. I was very disappointed when they told me I was going to have to pay them $30 or $40 a month, plus my payment for the loans, but that's just the way things happen. Besides that, they were very nice people, and overall, DocuPop is a very good company.

6 years ago

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Reply from Docupop

Sally, thank you for your review. We apologize for the small fee charge each month, but in the end we assure it will all be worth it! We are happy to support you throughout this process every step of the way.

Mar. 11th, 2019

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Leticia Antonio San Jose, CA

They got my monthly student payment down for about half of what I was paying. Customer support was also very sufficient, and they got back to me in a timely manner to explain everything in detail. It's a very convenient service, and the work they've done for me has been pretty much stress free.

6 years ago

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Reply from Docupop

Leticia, we appreciate your positive review. We are happy to hear that with us your monthly payments got down to about half of what you were originally paying. That is amazing progress! Glad we can make this process, stress-free for you!

Mar. 11th, 2019

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Jared Hagelin Bossier City, LA

Someone always answered when I called, and they got me steady on every month's payments. I was actually with another company, and they would always tell me I was passed due on my payments, and each month was a amount. After switching to DocuPop, everything changed; they helped a lot!

6 years ago

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Reply from Docupop

Thank you for the kind review Jared! We are thrilled that you choose us and we are excited to hear that the program has helped you!

Mar. 11th, 2019

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Shaina Bland Hephzibah, GA

Everything is on track now, thanks to DocuPop. My experience with them was very good, even though I didn't know which company I was dealing with until they actually transferred the call to one of their representatives.

6 years ago

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Reply from Docupop

Hi Shaina! Thank you for taking the time and leaving such a kind review. We are delighted to hear about your experience with Docupop!

Mar. 13th, 2019

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Fabian Ordonez Celina, TX

I think their customer support is pretty good. They helped me get out of default, so I'm very happy about that. Plus, they walked me through every step of the process, and sent me all sorts of email alerts.

6 years ago

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Reply from Docupop

Amazing job with getting out of default Fabian! We appreciate your business and the kind review! We 're happy to support you and have your back every step of the way!

Mar. 11th, 2019

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Rohan Ross New Port Richey, FL

I haven't dealt with their customer support yet, but their representatives are pretty good. It's been a positive experience so far; the service is really convenient.

6 years ago

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Reply from Docupop

Rohan, thank you for your kind review. We are happy to hear that our representatives have been helping you and that this experience has been positive and convenient! Keep up the great work.

Mar. 11th, 2019

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Billy Hunter Camden, AR

It's a really good company! They kept me updated with the progress they were making, and I've had zero problems with them.

6 years ago

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Reply from Docupop

Thank you for the positive review Billy!

Mar. 13th, 2019

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Melanie Bolden Olive Branch, MS

They helped me pay my loans based on my income, and so far, I haven't had a problem with the service. It's been a positive experience.

6 years ago

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Reply from Docupop

Thank you for the positive review Melanie! Thank you for trusting us and allowing us to work with you! We're excited to hear about your progress and experience with Docupop!

Mar. 11th, 2019

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Larry Hatton San Bernardino, CA_

Customer support is nice, they offered a good experience. They took care of my default situation.

6 years ago

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Reply from Docupop

Larry, thank you for the kind review. We are happy to hear that you had a great experience with our customer support and that your default situation was taken care of. Thank you for trusting us and allowing us to work along side you throughout this process, keep up the great work!

Mar. 11th, 2019

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Kristie Mccullough Pittsfield, PA

My credit has increased and it's helped me with my student loans, so they've always been pleasant.

6 years ago

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Reply from Docupop

Kristie, thank you for your kind review. We are happy to hear that your credit has increased and you have been helped with your student loans. That is amazing progress, keep it up!

Mar. 11th, 2019

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Katie Massie Los Angeles, CA

A great company particular for students, but make sure you stay on top of your repayments etc. Very helpful in that it consolidates various loans and helps you to refinance.

2 years ago

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satisfied Decaturville, TN

they were helpful and seemed concerned to my needs.

6 years ago

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Reply from Docupop

Thank you for the positive review! We truly value the needs of our customers and strive to see them succeed in the program!

Mar. 18th, 2019

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Christy Chesapeake, OH

They made things simple and easy to understand.

6 years ago

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Reply from Docupop

Thank you for the kind review Christy! We are glad you're having positive results with our services and hope it continues into the future!

Mar. 18th, 2019

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Ricardo Chaparral, NM

good customer services and good communication.

6 years ago

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Reply from Docupop

Thank you for the kind review, Ricardo! Having an open line of communication between us and our customers is something we greatly value here at Docupop!

Mar. 13th, 2019