- Docupop
Docupop
Docupop offers federal student loan borrowers the fastest, most efficient way to find and file for the perfect student loan repayment or loan forgiveness program to fit their unique needs. Once a customers' information is entered into the DocuPop, DocuPop's system generates the best repayment plan options. Overall, DocuPop is a great service for those looking for help with federal student loans.
Continue reading for more information, as well as verified .
Customer Review: Christy from Chesapeake, Ohio
"They made things simple and easy to understand."
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The Good
- Competitive APR Rates
- Referral Program
- Other Features
Competitive APR Rates
DocuPop offers low fixed APR rates to the customers who use their services. Fixed APR rates start as low as 3.76% and go up to 6.31%. These rates are not the best in the market; however, they are much better than other institution offer.
Referral Program
DocuPop wants to reach every graduate who struggles with . You have the option to help them find students who need help by sharing DocuPop’s services. For each referral that uses their services in full, DocuPop will send you $100.
Other Features
In addition to services, DocuPop offers many other services that are helpful to your educational success. These are some of the additional features you have access to if you are using DocuPop’s services:
- Forbearance/deferment
- Loan forgiveness
- Autopay rate reduction
- Career support/counseling
- Cosigner option
- Loan calculator
The Bad
- Eligibility Requirements
- No Refinancing Option
- No Variable APR Rates
- Poor Website
Eligibility Requirements
DocuPop's services are exclusively available to individuals who have finished school and the company only assists with federal loans.
No Refinancing Option
DocuPop offers loan consolidation options, but not refinancing. Most companies in this industry provide both consolidation and refinancing options, because most people use both of these services interchangeably. Therefore, those seeking to refinance private student loans will have to look elsewhere.
No Variable APR Rates
Even though DocuPop offers low fixed APR rates, they do not offer variable rates at all. Even though variable rates are not as desirable as fixed rates, variable rates are usually very low.
Poor Website
DocuPop website discloses limited information. To access information about their rates and eligibility requirements you need to create a log in. Without the log in you only have the access to their contact information and referral promotion page.
The Bottom Line
DocuPop offers federal student loan borrowers one of the fastest, most efficient ways to find and file for the perfect repayment program to fit their unique needs. Currently, they offer low fixed APR rates that are competitive in the student loan market. Also, you can enjoy many other financial features if you are using DocuPop services. However, there are some eligibility requirements, and with no variable APR rates and refinancing options, you are limited on some of the financial services that might be offered by other companies.
User Reviews
Star Rating
56 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Hakeem Omisore
Based on their customer service. The way in which they handle document processing.
Reply from Docupop
Mar 18, 2019
Hi Hakeem, thank you for taking the time and leaving Docupop a positive review! We make it a high priority to ensure that our customers know we are working with them and are always available if they have any questions or concerns!
Verified Customer
Anonymous
Too many issues of changing who I had to speak with.
Reply from Docupop
Mar 18, 2019
We would like to extend our apologies in regards to your experience and issues. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.
Docupop's review score is 7.3% lower than the average review score of the top recommended Student Debt Company
Verified Customer
Jessica Thigpen
Awesome Customer Service everything they said they would do was done and I was very satisfied
Reply from Docupop
Mar 18, 2019
Hi Jessica, thank you for the kind review! We're pleased to hear about your positive experience with our customer service team!
Verified Customer
Customer
It takes a bit of time to track down what's going on and they signed my referral and cleared her loan faster than mine. Plus, I had to ask for reimbursement.
Reply from Docupop
Mar 18, 2019
We would like to extend our apologies in regards to your experience with your referral. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.
Verified Customer
Broke
The cost was sky high and was not mentioned until the end. I was already desperate.
Reply from Docupop
Mar 18, 2019
We would like to extend our apologies in regards to your experience with the value and cost of our services. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.
Verified Customer
satisfied
they were helpful and seemed concerned to my needs.
Reply from Docupop
Mar 18, 2019
Thank you for the positive review! We truly value the needs of our customers and strive to see them succeed in the program!
Verified Customer
Christy
They made things simple and easy to understand.
Reply from Docupop
Mar 18, 2019
Thank you for the kind review Christy! We are glad you're having positive results with our services and hope it continues into the future!
Verified Customer
Mary
Because they do everything in their power to help you!
Reply from Docupop
Mar 18, 2019
Hi Mary, thank you for taking the time and leaving a positive review for us. We truly enjoying doing everything in our power to help our customers and watching their success!
Verified Customer
Richard
They have been able to handle my student loans with no stress being put on me.
Reply from Docupop
Mar 18, 2019
Thank you for the positive review Richard! Having student loans is already stressful enough, we're so glad to hear that the process of reducing them has been stress-free for you!
Verified Customer
Emily Review
Because they a great job in a timely matter
Reply from Docupop
Mar 18, 2019
Hi Emily! Thank you for taking the time and giving us a positive review. We appreciate you for choosing Docupop!
Verified Customer
ZR
It's just overall great! They have excellent customer service and are always there to help with any questions.
Reply from Docupop
Mar 18, 2019
Hi ZR, thank you for the kind and positive review! We strive to keep our customers happy and to always be just a phone call away if you have any questions or concerns!
Verified Customer
Linda
Customer service people are always rude and it seems like they are rushing me all the time. However they take for ever to answer the phone.
Reply from Docupop
Mar 18, 2019
Hi Linda, we would like to extend our apologies in regards to your experience. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.
Verified Customer
Gricelda Leal
Walk-through is great. Representative really helped me create my account and someone has always been available to take my call and/or return my call promptly.
Reply from Docupop
Mar 18, 2019
Thank you for the kind review Gricelda! Our team at Docupop greatly appreciates your time and feedback. Thank you for choosing us!
Verified Customer
Oneka
They handled my default status on my student loans quickly and accurately
Reply from Docupop
Mar 13, 2019
Hi Oneka, Thank you for the positive review. We are happy to hear that we were able to help you handle your student loan default status quickly and accurately. Thank you for doing business with us!
Verified Customer
Kimberlee
Not upfront about the monthly fee. Said there would only be a one time fee of $600
Reply from Docupop
Mar 13, 2019
Hi Kimberlee, We're sorry to hear that you had an unpleasant experience. We take each and every member seriously and take in all criticism to improve our customer experience. Our member's fee is currently in place so that our representatives are able to care for each and every application with the time it deserves, for the highest quality and result. We hope you will continue to do business with us.
Verified Customer
Brandon
They have taken care of my student loans for me, due to not having time to do myself. Highly convenient and their staff is always polite on the phone. I recommend for anyone that feels lost or confused with their school loans to call Docupop!
Reply from Docupop
Mar 13, 2019
Hi Brandon, Thank you for taking time to write us a great review. We are so happy to hear that we were able to help you when you did not have time to spare. Keep up the great work paying off your student loan debt. Don't keep us a secret!
Verified Customer
Leonie
They were caring and informative at all time. The lines of communication were open and they let you know what to expect and what to do. u
Reply from Docupop
Mar 13, 2019
Hi Leonie, thank you for the positive review. We are so happy to be able to help you on your student loan debt journey. Having an open line of communication between our customers and company is so important to us. Thanks for doing business with us!
Verified Customer
Rebecca
Very Helpful, Patient, willing to go extra mile to help you!! DOCUPOP got me the Best Low Rate on my Student Loan. Thank You!!! Now I am not Stressed.
Reply from Docupop
Mar 13, 2019
Hi Rebecca, thank you for your amazing review! We are thrilled to hear that you have had such a great experience with our company. Congrats on receiving the best low rate with your student loan, keep up the great work!
Verified Customer
Channel
HELPFUL BUT THEY LEAVE OUT FEES IN ORDER TO GET YOUR BUSINESS
Reply from Docupop
Mar 13, 2019
Hi Channel, We are sorry to hear that you had an unpleasant experience. We take every member's opinion very seriously and take in all criticism to improve the customer experience. Our member's fee is currently in place so that our representatives are able to care for each application with the time it deserves, for the highest quality and result. We hope that you want to stay with us as a Docupop member.
Verified Customer
Mary
I do not get emails back in a timely matter. I also had a hard time with them this year and re-processing my loan. It took almost 4 times to get it right, and it was extremely frustrating. Customer Service is the only reason I stayed with them this year. He was very nice and convinced me to give them another try.
Reply from Docupop
Mar 13, 2019
Hi Mary, We're sorry to hear that you had an unpleasant experience. We take every member's opinion very seriously and take in all criticism to improve the customer experience. Some days are simply busier than others, and we're sorry to hear that our representatives weren't able to get back to you in time. We are glad you decided to stick with us and give us another try.
Verified Customer
Monee
Rated 10 for their follow through and committment
Reply from Docupop
Mar 13, 2019
Thanks for the 5 star review Monee! We are so happy we were able to help you and that you enjoyed doing business with us. We are always 100% committed to helping you!
Verified Customer
Ricardo
good customer services and good communication.
Reply from Docupop
Mar 13, 2019
Thank you for the kind review, Ricardo! Having an open line of communication between us and our customers is something we greatly value here at Docupop!
Verified Customer
Ron
They got my student debt lower and they are willing to work with you.
Reply from Docupop
Mar 13, 2019
Thanks for the review, Ron! We are happy to work with you and thrilled that you chose Docupop to work with as well! Keep up the great work on lowering your student debt!
Verified Customer
Mckenzie
Very difficult to get ahold of account manager
Reply from Docupop
Mar 13, 2019
Hi Mckenzie, We're sorry to hear that you had an unpleasant experience. We take each and every member very seriously and take in all criticism to improve the customer experience. Some days are busier than others, and we apologize that our representatives were not able to get to you in time. We hope that you continue to do business with us in the future.
Verified Customer
Dia Bocage
DocuPop's customer support was very professional, on time, and they were just great to work with! They kept me on target with all of my payments, so I think it's a good company that works with all of our suggested framework.
Reply from Docupop
Mar 13, 2019
Hi Dia! Thank you for taking the time and leaving such a nice review. We're happy to hear about your success! Keep up the great work!
Verified Customer
Larry Hatton
Customer support is nice, they offered a good experience. They took care of my default situation.
Reply from Docupop
Mar 11, 2019
Larry, thank you for the kind review. We are happy to hear that you had a great experience with our customer support and that your default situation was taken care of. Thank you for trusting us and allowing us to work along side you throughout this process, keep up the great work!
Verified Customer
Corey Jackson
I'm not really sure why I chose them, but it was a good thing. They did all the paperwork for me, and they made sure my paperwork went through. They also did phone calls for me, sent emails, and kept in touch, so they did a good job communicating. My monthly payment was decreased as well, and they made sure that I was set up to make future payments anytime, and fast. I just think their $600 fee could be a little lower.
Reply from Docupop
Mar 13, 2019
Thank you for the kind review Corey, but ultimately, thank you for trusting and choosing to work with us. We are thrilled to hear that your monthly payments were decreased and hope nothing but positive notions for the future.
Verified Customer
Anonymous
So far, the service seems okay. They were able to take all my loans and different payments into one or two big payments, which made it a little easier to pay.
Reply from Docupop
Mar 13, 2019
Thank you for reaching out and leaving a postive review! We thrive to keep our customers satsified but more importantly, prosper in being able to work along side with them!
Verified Customer
John Horn
It seems like they were on top of the situation, and when they needed answers, they would get a hold of me and I would give them information. They got everything approved in a timely manner, and all I had from them was positive feedback. My payments are minimal now because I'm unemployed, and they were legit on what they said. They answered all my questions, and they made me feel like they were doing the best they could, so they did a good job.
Reply from Docupop
Mar 13, 2019
Hi John! Thank you so much for the kind review! We're happy to be able to work along side with you and help keep your payments low! Keep up the great work!
Verified Customer
Mary Walker
They reduced my payments, and their customer support was excellent. Plus, they were easy to use, and I benefited from their service.
Reply from Docupop
Mar 13, 2019
Thank you for the positive review Mary! The team here at Docupop is thrilled to hear about your review and success!
Verified Customer
Krystel Ayala
Working with them brought me at ease, and it's great to know that I have somebody to back me up and help me keep my student loans in good standing. I've only had great experiences with DocuPop's customer support. They've contact me when things aren't up too far and answered all my question.
Reply from Docupop
Mar 13, 2019
Hi Krystel! Thank you for the review! The team at Docupop is thrilled to hear that you are at ease and that your student loans are in good standing! Keep up the great work.
Verified Customer
Shaina Bland
Everything is on track now, thanks to DocuPop. My experience with them was very good, even though I didn't know which company I was dealing with until they actually transferred the call to one of their representatives.
Reply from Docupop
Mar 13, 2019
Hi Shaina! Thank you for taking the time and leaving such a kind review. We are delighted to hear about your experience with Docupop!
Verified Customer
Billy Hunter
It's a really good company! They kept me updated with the progress they were making, and I've had zero problems with them.
Reply from Docupop
Mar 13, 2019
Thank you for the positive review Billy!
Verified Customer
Elizabeth Ortiz
They helped me get up to date on my payments, and their customer service was alright.
Reply from Docupop
Mar 13, 2019
Hi Elizabeth! Thank you for taking the time and leaving a review for us! We appreciate your business and strive to keep our customers satisfied!
Verified Customer
Anonymous
I chose DocuPop because I thought it was more verifiable for me to pay off my loan, and I like having everything set up to pay it off; they offered to pro-grants. They've usually had what I've needed, and people get back to me in a timely manner. They paid off my student loans very quickly, and I've had great communication and help from their representatives. I thank them for getting my loan set.
Verified Customer
Rohan Ross
I haven't dealt with their customer support yet, but their representatives are pretty good. It's been a positive experience so far; the service is really convenient.
Reply from Docupop
Mar 11, 2019
Rohan, thank you for your kind review. We are happy to hear that our representatives have been helping you and that this experience has been positive and convenient! Keep up the great work.
Verified Customer
Mark Musker
Basically, DocuPop has taken me out of a bad situation, and got me on the right path right after that. Their customer support was excellent, and they had straight answers for all of my questions. They were happy to hear from me every time I called.
Reply from Docupop
Mar 11, 2019
Mark, thank you for your positive review. We are trilled to hear that we were able to help remove you from a bad situation and turn it into a good one. We are so happy that you chose us and we are excited for your future progress with our company.
Verified Customer
Sarah Young
They are great! If I have a question, they would help me out and keep me updated with the process. Now, all my student loans are consolidated into one flat price, and that has helped us out tremendously.
Reply from Docupop
Mar 11, 2019
Sarah, thank you for your positive review. We are so happy to hear that through us, you have been able to consolidate your student loans. That is amazing progress and we are always more than happy to help!
Verified Customer
Kristie Mccullough
My credit has increased and it's helped me with my student loans, so they've always been pleasant.
Reply from Docupop
Mar 11, 2019
Kristie, thank you for your kind review. We are happy to hear that your credit has increased and you have been helped with your student loans. That is amazing progress, keep it up!
Verified Customer
Sally Horne
Customer support was really nice and answered all my questions. I was very disappointed when they told me I was going to have to pay them $30 or $40 a month, plus my payment for the loans, but that's just the way things happen. Besides that, they were very nice people, and overall, DocuPop is a very good company.
Reply from Docupop
Mar 11, 2019
Sally, thank you for your review. We apologize for the small fee charge each month, but in the end we assure it will all be worth it! We are happy to support you throughout this process every step of the way.
Verified Customer
Keith Kasch
DocuPop's services were easy and convenient. They email you, they can text you, and they just find the easiest way to stay in touch. All of my loans were put into one basic payment. They organized everything, and even made sure my loans were legitimate. It's such an easy company to work with.
Reply from Docupop
Mar 11, 2019
Keith, thank you for your kind words. We are so happy to be able to help you in the most easy and convenient ways possible. We love to hear that the program is working for you, keep up the great work.
Verified Customer
Jeffrey Lee
I was trying to get my student loans lowered somehow, and after doing some research, I went with DocuPop. They managed to lower the total price by a little bit, and were also able to get my monthly payments down to where I could afford them, so it's a decent service.
Verified Customer
Dante Dunson
It's a very good customer service. They communicate with you well, no matter what questions or concerns you may have. They actually gave me a zero dollar repayment for the next 12 months, and they really helped me out with it.
Reply from Docupop
Mar 11, 2019
Dante, thank you for your positive review. We are thrilled you have been having a good experience with our company. Keep up the amazing progress and don't keep us a secret!
Verified Customer
Taneesha George
Most of my communication with them has been via email, and they generally respond right away. It might not always be the same person, but somebody gets back to me, at least within 24 hours. Also, they helped me with getting all the paper works in order. My monthly cost lowered as well. It was very easy to update your paperwork with them; overall, it's a very convenient service.
Reply from Docupop
Mar 11, 2019
Thank you for the review Taneesha! Thank you for trusting and allowing us to work with you! We are always here for you and want to continue with you and your future success!
Verified Customer
Ruth Parascandolo
Everything went really smoothly, and they helped me to the point where I'm able to make my payments depending on how much I make. It's all been very positive, plus, it's easy to get somebody to talk to. If nobody is available, they get back to you pretty quickly.
Reply from Docupop
Mar 11, 2019
Thank you for the kind and positive review Ruth! We are excited that the program has worked so well for you and hope nothing but positive progress for you and your future!
Verified Customer
Nonya Thrasher
My rate is better thanks to them. Their representatives were very helpful and extremely knowledgeable.
Reply from Docupop
Mar 11, 2019
Thank you for the review Nonya! We're delighted to hear about the bettering of your rate and appreciate you choosing Docupop!
Verified Customer
Melanie Bolden
They helped me pay my loans based on my income, and so far, I haven't had a problem with the service. It's been a positive experience.
Reply from Docupop
Mar 11, 2019
Thank you for the positive review Melanie! Thank you for trusting us and allowing us to work with you! We're excited to hear about your progress and experience with Docupop!
Verified Customer
Fabian Ordonez
I think their customer support is pretty good. They helped me get out of default, so I'm very happy about that. Plus, they walked me through every step of the process, and sent me all sorts of email alerts.
Reply from Docupop
Mar 11, 2019
Amazing job with getting out of default Fabian! We appreciate your business and the kind review! We 're happy to support you and have your back every step of the way!
Verified Customer
Matt Butler
It was a little tough at first, but they finally arranged everything to my satisfaction. They even cut my student loan in about a quarter.
Reply from Docupop
Mar 11, 2019
Astonishing progress Matt! We are thrilled to hear about how you've cut your student loans to about a quarter! Keep of the great work, we are always here for you!
Verified Customer
Clifford Sees
They reduced the amount I owed, so they were very helpful. Plus, their customer support was very polite and knowledgeable.
Reply from Docupop
Mar 11, 2019
Thank you for the review, Clifford and thank you for choosing Docupop! We're ecstatic to hear about your progress so far and hope that it continues into the future!