Awesome Customer Service everything they said they would do was done and I was very satisfied

Based on their customer service. The way in which they handle document processing.

Too many issues of changing who I had to speak with.

It takes a bit of time to track down what's going on and they signed my referral and cleared her loan faster than mine. Plus, I had to ask for reimbursement.

The cost was sky high and was not mentioned until the end. I was already desperate.

they were helpful and seemed concerned to my needs.

They have been able to handle my student loans with no stress being put on me.

Because they do everything in their power to help you!

They made things simple and easy to understand.

Customer service people are always rude and it seems like they are rushing me all the time. However they take for ever to answer the phone.

It's just overall great! They have excellent customer service and are always there to help with any questions.

Because they a great job in a timely matter

Walk-through is great. Representative really helped me create my account and someone has always been available to take my call and/or return my call promptly.

Not upfront about the monthly fee. Said there would only be a one time fee of $600

They handled my default status on my student loans quickly and accurately

They have taken care of my student loans for me, due to not having time to do myself. Highly convenient and their staff is always polite on the phone. I recommend for anyone that feels lost or confused with their school loans to call Docupop!

They were caring and informative at all time. The lines of communication were open and they let you know what to expect and what to do. u

Very Helpful, Patient, willing to go extra mile to help you!! DOCUPOP got me the Best Low Rate on my Student Loan. Thank You!!! Now I am not Stressed.

Rated 10 for their follow through and committment

I do not get emails back in a timely matter. I also had a hard time with them this year and re-processing my loan. It took almost 4 times to get it right, and it was extremely frustrating. Customer Service is the only reason I stayed with them this year. He was very nice and convinced me to give them another try.

HELPFUL BUT THEY LEAVE OUT FEES IN ORDER TO GET YOUR BUSINESS

Very difficult to get ahold of account manager

They got my student debt lower and they are willing to work with you.

good customer services and good communication.

They helped me get up to date on my payments, and their customer service was alright.

It's a really good company! They kept me updated with the progress they were making, and I've had zero problems with them.

Everything is on track now, thanks to DocuPop. My experience with them was very good, even though I didn't know which company I was dealing with until they actually transferred the call to one of their representatives.

Working with them brought me at ease, and it's great to know that I have somebody to back me up and help me keep my student loans in good standing. I've only had great experiences with DocuPop's customer support. They've contact me when things aren't up too far and answered all my question.

DocuPop's customer support was very professional, on time, and they were just great to work with! They kept me on target with all of my payments, so I think it's a good company that works with all of our suggested framework.

They reduced my payments, and their customer support was excellent. Plus, they were easy to use, and I benefited from their service.

It seems like they were on top of the situation, and when they needed answers, they would get a hold of me and I would give them information. They got everything approved in a timely manner, and all I had from them was positive feedback. My payments are minimal now because I'm unemployed, and they were legit on what they said. They answered all my questions, and they made me feel like they were doing the best they could, so they did a good job.

I chose DocuPop because I thought it was more verifiable for me to pay off my loan, and I like having everything set up to pay it off; they offered to pro-grants. They've usually had what I've needed, and people get back to me in a timely manner. They paid off my student loans very quickly, and I've had great communication and help from their representatives. I thank them for getting my loan set.

So far, the service seems okay. They were able to take all my loans and different payments into one or two big payments, which made it a little easier to pay.

I'm not really sure why I chose them, but it was a good thing. They did all the paperwork for me, and they made sure my paperwork went through. They also did phone calls for me, sent emails, and kept in touch, so they did a good job communicating. My monthly payment was decreased as well, and they made sure that I was set up to make future payments anytime, and fast. I just think their $600 fee could be a little lower.

Customer support is nice, they offered a good experience. They took care of my default situation.

It's really easy to use the service, and everything is simple. It was a great experience!

I haven't dealt with their customer support yet, but their representatives are pretty good. It's been a positive experience so far; the service is really convenient.

Basically, DocuPop has taken me out of a bad situation, and got me on the right path right after that. Their customer support was excellent, and they had straight answers for all of my questions. They were happy to hear from me every time I called.

They are great! If I have a question, they would help me out and keep me updated with the process. Now, all my student loans are consolidated into one flat price, and that has helped us out tremendously.

My credit has increased and it's helped me with my student loans, so they've always been pleasant.