Sling TV
Is This Your Business?2.0
2.5
Overall Score
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KP Monroe Township, NJ
On Saturday 29 , by mistake my dad click on mayeweather McGregor fights at 8:06 AM, I have parent controls on still it charged me. We never follow any sport. I noticed charge on my card for fight and I called them in next hour, customer services hang out on me, I tried multiple time and one of the CS informed there was glitch in system and people are reporting the same issue for refund, today I got email from their Billing that they couldn't refund, it's worst pathetic and very unprofessional tv subscription provider, its better to pay other provider to value our money and CS services. Specially their CS are from Mexico and they barely understand the issue. Worst provider on the earth
7 years ago
Jarrius Richardson
I paid $100 to watch "The Money Fight" live last night on my Amazon Fire Tv; however I never got the chance because the channel never appeared for me to watch! I called several times to get some assistance with my issue no one ever answered due to high call volumes (due to the same issue), however someone did pick up the phone only to hang up in my face. I called this morning to report my issue by stating that; although the fight was non-refundable, those terms are debatable if I never received what I paid for and that I was robbed of both the live experience and the product. Yet all they could do was apologize...so as a first time customer I can say that I'm EXTREMELY upset and unsatisfied with their business and I won't be doing any business with them EVER again!
7 years ago
Iris Chisolm
The service is ok but not great. Saw it at a restaurant and signed up to use it at home. We never seemed to get the important games or things we really wanted to watch except for a couple.
My biggest problem with this is their billing policy. My billing cycle vegan and ended on the 14th of every month. When I was ready to cancel the service, I cancelled on the 14 around 3pm and immediately got an email saying my service would end on the 14th of the following month. I contacted customer service and was informed that their policy is no refunds and they had billed me an hour before I cancelled for the new month. I asked for a supervisor and he insisted on the same. They were not ride but very unyielding to reason.
7 years ago
Jessica Houck
Website did not record my cancellation resulting in 8 months of charges I did not catch. When the error was noticed I again attempted to cancel online and again, it did not process. Had to call and manually have my subscription cancelled even though it clearly states you can cancel online by hitting "cancel my subscription". They state it is a non refundable service when I tried to resolve the issue. Stated they knew I did not use the service in the 8 months (clearly believing I had cancelled it). Say there is NOTHING they can do, still. Sherry, asked to verify cc information, when I said I was not comfortable with this she stated that she could see my entire credit card number and if she wanted to steal from me she would.
7 years ago
Erika Salt Lake City, UT
First off I started a free 7 day trial . I got charged for a whole month the following day . This should have been a red flag but we needed the service and really looked forward to it . Fast forward a month to 7-30-17 . I was surprised that Sling charged my card for August . I was told they bill the same day if the month you signed up . I need to know when I'm being billed . It should not be a guessing game. A lot of people love pay check to pay check . That 56 bucks was my gas money . Anyway I called and aske to cancel and to get a refund . Keep in mind they bill for the month ahead and it is pre pay . It was July 30th with 2 days till August . They would not reverse it . The robot behind the phone kept stating over and over it was prepay . Well exactly! And I don't want it for August so refund me my money! Well they would not . So I told the guy(robot) behind the phone that I will be contacting my bank and disputing the charge . My bank reversed it for me at no charge to me immediately. My advice to people (besides the obvious of not getting services from Sling ) is to dispute your charge with your bank if you can . My situation was such that I could . Don't let them bully you and don't use the service. Very disappointed in the same commercials over and over . And I mean they play the same three every ten minutes if your not watching the live tv . Also the commercials are 50 times louder than your program . I could barely hear my programs then the commercials would blast and make my tv rattle. Horrible customer service and money sharks preying on us customers like we are idiots!
7 years ago
Allyssa Morales Austin, TX
I signed up for the 7 day free trial last Sunday and cancelled this past Sunday, 7/23. Because I didn't cancel to the hour, I was billed 64.95 even after receiving an email saying my trial was successfully ended and I no longer have access to Sling Tv. After emailing requesting a refund, "they" (as I don't know who I was talking to because all the signature says is "Sling Support") told me they don't do refunds only can credit my account for future service and noted that I cancelled a few hours after I originally signed up. Terrible business policy - I can understand if I was a day late, but canceling the day of and still being charged, NOT ACCEPTABLE and is a SCAM. Totally unnecessary stress added to my day, and rest assured after this experience I will never consider getting services and will relay to friends, family, and reviews online that this type of policy is NOT OK.
7 years ago
Janna
I previously had a 30 day free trial under Amazon's Fire stick with Sling and I wish I would have never even signed up. I previously cancelled my subscription with them last week (knowing my subscription ends today) and I still got a charge for $43. As soon as I saw this on my credit card statement, I called customer service and spoke to an Adrienne who couldn't help me with a refund so I asked for the manager, Shomari instead. He kept repeating to me over and over again that this is under the terms of service. I dont understand how they can charge me for a service with poor video quality, lagging, and something that I don't plan on using in the future. Any other respectable company would refund the customer if theyre not happy with the service nor are interested in keeping it. It makes no sense to me. They say they're a pre-paid service but I called the same day that they charged me for a new cycle to get this disputed and they couldn't refund. What pisses me off the most is the fact that I cancelled this online and am still getting screwed over by this. DO NOT subscribe to this service!!
7 years ago
T M Sherman Oaks, CA
Signed up for the 7 day free trial. Tried to watch two live events and the service froze repeatedly so I missed the events. Tried to watch recorded shows. Neither worked, couldn't stream. I can stream on every other app and platform.
I called for troubleshooting and it didn't help at all.
I cancelled within the trial period. I was charged $39.98.
I contacted customer service and supervisors repeatedly. Agents and supervisors blamed me for the entire issue. They provide no recourse or escalation. SlingTV takes your money and doesn't give it back.
I've filed complaints with the Better Business Bureau, the Federal Communications Commission and the Federal Trade Commission.
7 years ago
A Woods Dwight, NE
I like the fact that the service mashes together two of the best streaming types; the channel lineup of cable tv and the functionality of netflix or hulu. But its cumbersome to use and it doesn't actually function well. The On Now screen works 10% of the time. It just won't load. Customer Service is horrendous. Their answer to everything is "i'm sorry for the inconvenience but that's out of our control." Updating your episodes and actually sending the Roku's people ordered is NOT out of their control. The on-demand shows update whenever they feel like it. Sometimes it's the day after the show aired and sometimes it's weeks after and the season has ended. It's what they're doing with Doctor Who right now. Part 1 of season finale aired but they still don't have that or the ep before that available. This also happened with The Magicians. When the finale was finally available, it was only up a couple of days and then the whole season was gone. And some of the shows are showing at there but the system won't let you view them. It's error code after error code for days. If you're looking for on-demand services or even consistent viewing services, do not pick Sling. It's hit or miss with a whole lotta chances to miss.
7 years ago
JOie Seldon
Horrible policies and customer service. Signed up for 7-day trial. On the last day I tried to log in to cancel, but the website wasn't working. I called. I was told that my trial had expired at 2:11 that afternoon and that I'd been charged and nothing could be done about it. I then talked to a supervisor, who also said nothing could be done. Plus the service is bad. The image froze often while streaming and even went black sometimes. Friends had signed up to watch the NBA finals, but were unable to watch the first game because of an issue with ESPN3 - but there was no message on the website or on the company voice mail.
7 years ago
Gui Houston, TX
The quality of the service is terrible. You will be more upset watching this than watching nothing. I have a gigabit internet connection in my house and the channels with Sling TV seldom work. Transmission gets stopped all the time and image resolution is sub par. Customer service is rude and useless. And, on top of that, their website is terrible and didn't capture my cancellation request. When I saw the new charge and requested a refund they denied and forced me to dispute the charge through my credit card. Never using this service again. I will also ensure that all people I know are aware of their poor services.
7 years ago
Weston Arlich-Picazo Peoria, AZ
Heres the comment I left them:
I have never in my life had a worse experience with customer service. Yes that's a period. Your rep told me the day I called, which was the day I signed up that he would cancel my account. He said we could retry the service when you finally had the local games I was trying to watch. He didn't cancel my service. Your rep today said per the TOS the money you took, without permission would not be returned. This is an asanine and abusive practice. He kept talking in circles as I'm certain he was trained to. And I hoped there might be a survey to convey my disappointment, but he wouldn't hang up. I will be telling
everyone at every turn that not only do you lack programming of interest, but your unreasonable and not worth the attempt. Luckily there are countless companies that do what you do, because what sets you apart in my eyes is how little you value consumers.
7 years ago
Ricki
I thought I cancelled my subscription. We never used it after Walking Dead on AMC went off air. Then I see a charge this month for it, and so I reached out to them to explain, I thought I cancelled my subscription in April and asked for a refund, because I seriously will not use it. He referred me to a link to cancel (why would you have a cancellation option on your chat feature, if you're just going to provide a link for the customer to do it themselves? It was a waste of my time). I might as well throw the $25 down the drain, or flush it in the toilet. And their customer service wasn't apologetic at all. They didn't try to remedy the situation. Other companies go above and beyond, and Sling is not one of them. For example, one time I signed up for Amazon prime, a long time ago. And my free trial was up, and I was charged. I contacted them that day, letting them know, I totally forgot about my trial, and really needed to cancel. Well, they cancelled my prime membership and refunded my money! How great is that!! I don't suggest signing up for Sling, unless you like throwing way your hard earned cash and dealing with less than mediocre service.
7 years ago
vishal kumar Tempe, AZ
Worst TV application ever, I only subscribed to watch IPL games and i needed only one device to watch that, I cromecast it to tv and it takes as multiple devices. Cromecast is not streaming device or tv it is device to cast the same thing on the tv, but after 30 min or 45 min the streaming on the cromecast suddenly stopped and then it will not resume to any device on that day. even if I switch the TV off and log off and logging again to the sling aap, it keeps complaining that it is running on other device and will not run on it. Menu guid is also not user friendly, live streaming option disappear and if you want to watch live you need to follow the complex steps to get to the program.
7 years ago
James
FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU FOR YOUR REFUND.
I got charged on the last day of my 7 day trial after the website failed to process my cancellation. I searched high and low on the website for a customer service phone number, which was nowhere to be found on the website. Instead, the website led me to send an email to cancel. I sent an email before my trial was over,l regarding the website issues, yer never heard back.
A few days later, I had to Google the phone number for customer service (as the phone number is almost impossible to find easily on their website). The first customer service rep informed me they received my email, yet I should've canceled by calling in if the website wasn't working.
I asked to be transferred to a supervisor, who reported he saw NO history of an email being sent and I should've called customer service to cancel. I told him the prior agent told me if saw my email, however the supervisor said no such email exists and he would confront the prior agent about giving false information. What reason did the other agent have for lying about seeing my prior email? The supervisor notified me no refunds are given for any reasons. I asked to speak with any other departments that would help, however he stated he was the only one I could speak with. Obviously, I didn't accept this and promptly filed a formal complaint with the Better Business Bureau.
Once I filed my complaint with the BBB, lo and behold, I find out that Sling TV has a Customer Service Escalations department, which the supervisor told me did not exist. They provided my full refund. Never subscribing to a company that lies to customers and makes it difficult for them to resolve problems. Steer clear of Sling TV and their fraudulent business model!
7 years ago
Patrick Sidney, MT
We had a 2 month free trial of Sling. We bought the chromecast device to use it, but found the interface a little difficult to navigate, and often the shows had a hard time loading or poor streaming quality (don't have this problem with Prime or Netflix). We only used it a handful of times during the first 2 wks of our 2 month trial, and didn't care for it. So, I set an "alarm" in my phone to cancel on the day our subscription ended (in case we wanted to try it more, because if you cancel during your trial it ends the day you cancel and does not continue your trial). Cancelled and then realized we had been charged effective the last day of the trial.
Chatted with customer service. They said they "bill to the minute" that we started our subscription and I cancelled after the time I started my subscription. I was told they do not offer refunds, and the representative immediately disconnected me from our chat after giving me that explanation.
7 years ago
Sukarno Richardson Parkville, MD
I was sent a free 2 month subscription to sling tv in December for a purchase I made thru amazon.somehow they enrolled me in amazon prime twice. after a good deal of detective work I finally found and called amazon prime and had those credited back. I had no idea that sling tv had also signed me up for 2 different accounts. I cancelled the one account prior to the end date of the subscription. since I had no idea about the other account, I was charged for 2 months. when I called sling tv, I was told that they could see where I cancelled the service, and they couldn't find another account. I had to give them my credit card account number for them to find the other account which they said had not been active, but since the charge had already been applied to my card there was nothing they could do, and I would have to take that up with my credit card company.luckily my card credited the charges and put it down as fraud.
7 years ago
Eric Tervol
Their commercial volume is not limited to match programming. All too often, the volume of the commercials blasts me to the point of muting breaks to avoid angering the neighbors of my apartment complex. I also wonder how they get around the FCC rules for volume level that all broadcast stations must go through to verify that the volume is within a defined tolerance. If the commercials that are blasting are inserted by others, they should still be held to the same standard. I exchanged Comcast/Xfinity cable service with internet for Roku Sling TV streamed on Xfinity internet. The regularity of the poor audio maintenance is making me regret my choice.
I also am disappointed by the poor on demand playback. Too often, the playback stalls during a commercial break. I either have to go to another show option to clear the player, then resume the stalled program or restart the Roku box.
7 years ago
Nyse
My husband and I were shopping around for a cheaper option for our cable and we decided to give sling tv a call as we seen the commercials on tv. Well,....after answering our questions, my husband tells the rep that we would like to think about it and weigh our options. The rep decides to ask, "What is there to think about?" My husband answered telling him that we are concerned about our internet speeds and that we would have to consider that factor before agreeing to the terms, (which we did not yet have). Long story short, the rep offered the 7 day free trial and attempted to obtain our credit card information. Of course you NEVER give our credit card information over the phone when you haven't read into something, ESPECIALLY something that is supposed to be considered **free**. My husband politely declined several times and the rep continued to push and push until my husband had to get firm and slightly rude with the rep. Moral of the story, if the customer service sucks, so will the product. Needless to say they gain and lost our business in the same phone call. (haha)
7 years ago
Rich D. Phoenix, AZ
It seems that a company that is going to be a national or worldwide service ought to step up to the plate and act like a competent organization. First order was to receive a Roku Premier with 3 months paid in advance and a 7 to ten day delivery. Well 14 days later the Roku streaming stick showed up. Called Sling CS and asked where the Roku premier might happen to be, but received a "Oh we are so sorry for your inconvenience let us fix that ". After spending 45 minutes on the phone to get the problem resolved in the short easy method, I was assured the new device was on its way. Well, 7 days later with no confirmation of shipment of new device, guess what let's call CS again. Well after another 10 minutes on hold and a CS agent who did not seem to be able to answer the question as to where the Roku might be and of course give the typical CS, BS "Oh we are so sorry let me fix that". After another 20 minutes on the phone and no answer to the solution of the problem, I said enough is enough and cancelled Sling TV. Now just before leaving the call I was asked to participate in a CS survey, so I did. When you select the option for feedback to Sling TV the line hangs up. Another great example of great CS by a company that is great at taking your money but short on providing their part.
7 years ago
Debra Huffstutler Lexington, NE
I ordered the basic (orange) service for my football games. Then, I noticed that the channel I watch was on the upgraded package. I contacted cs & was assured I kept my current stations but also got the other channel(s). I upgraded. Next day, I missed my game. The "upgrade" takes your sports channels away. So, I contact cs again & get the orange+blue, which "includes all available channels offered". 2 weeks later, I miss my game. Considering it is listed as a Sling channel, I contact cs again...it is an extra, but "for just $10". It is difficult to use & cs is of no real help. Regardless of what they tell you there is always $10 or $15, $20, or $25 more to get what you got the stupid service for to begin with. I have spent more time talking to customer service than I have actually watching this stupid thing. I definitely do not recommend it nor will I renew next month!
8 years ago
Charles Hollingsworth District Heights, MD
Tried taking advantage of 7-day promotion, and selected the "orange & blue" premium package. Entered my credit card information. Afterwards, signed on multiple times via app and online. Interface does not show any TV channels. Tried entering my credit card info again, but same problems. Concerned that I may be double-charged. Went to the cancellation instructions on the site, but the site doesn't properly navigate you to any cancellation option. I suspect this is a deceptive customer retention ploy to make it difficult for customers to cancel their subscription. I've been attempting to resolve this issue for appx 1.25 hours to no avail. On hold with customer service now to cancel. Pretty sure I'll be talking to a rep in India or the Philippines further frustrating my experience. Overall, I earnestly give this unacceptable service a well-deserved zero rating.
8 years ago
Steve houser Vestal, NY
hard to believe that Sling won those awards. At best, it is a mediocre product with lots of glitches, hangs, buffering delays, and resolution fluctuations. Every update or new interface increases the incidents of that nature. Heavily watched events, like sports, especially live, are particularly vulnerable to thses problems. Calling customer support is a hoot. No help and will alwys blame your internet provider and/or wireless connection, even after you tell them that all other devices and apps ( Netflix, Amazon, AppleTV, etc) are working flawlessly. I will switch when a reliable competitor arises. Hate time warner too much to go back to cable, but like cable, Sling is big on PR & advertising, but weak on infrstructure and innovation and quality engineering.
8 years ago
TC Sugar Land, TX
Sling TV is absolutely horrible. Before I placed the order to start the subscription, I did see the discount applied to the monthly price and yet they charged my credit card for the full amount. One online email, one online chat, four personal email discussions and replies, and one phone call to their customer service resolved nothing. After I had filed a complaint to BBB, they sent me an email saying the issue had been resolved and the case was closed. What have they done to resolve this billing malpractice? No detail and no evidence at all !!!! I have just filed a FCC complaint against their parent company Dish Network and see what tricks they will use this time.
Absolutely exhausting and total waste of time dealing with these people.
8 years ago
Review Source
take7 Cheyenne, WY
It was great to find sports games we didn’t have on our regular cable tv from the East coast. But sometimes it would list that the game was scheduled to play at the time but it never showed up. Price was good but didn’t keep it because the only reason we tried it was to watch games we didn’t have and that was a hit or miss
4 years ago
Review Source
KC Riverton, UT
We tried out Sling tv for a little bit to watch some college sports. It was a good value and easy to start/stop (my favorite part of it). I was disappointed that we paid the small extra feed to be able to record shows, but not all shows allowed that feature. Still, for the price, pretty good.
4 years ago
Review Source
betsy fowler Lehi, UT
I have actually been somewhat disappointed with Sling. I bought it so my in-laws could access RFD TV as it was removed from our local cable and they are big country and bluegrass/heartland TV watchers. During the college football season I upped to the sports package but was never able to get the games I wanted to watch most. For instance. I follow a pack 12 team, and their games were never broadcast on Sling. That was frustrating. I have never had a hard time with the streaming quality, that has always been good, and, ther platform is easy to navigate when adding channels etc.
5 years ago
Dee Farquharson Washington, DC
I used a trial of Sling TV when it first came out. The selection of channels wasnt too bad. But whenever I tried to watch, it buffered pretty badly. I liked the packages they offered since it was pretty customizable and the value was top notch. I tried on data and wifi, still not the strongest signal. Things may have changed since then .
5 years ago
Fernando Delgado Tempe, AZ
This company's app is very detailed and user friendly. I enjoy the variety provided and would recommend this to others. This is really helpful towards the basketball season also.
5 years ago
Review Source
Rischelle Mikkelson American Fork, UT
We really liked using Sling to stream sporting events that our cable didn’t offer. It was a fantastic option. We haven’t used it for other shows, but look forward to trying it.
6 years ago
Review Source
Angela Nelson Pleasant Grove, UT
We tried Sling during a free trial and really liked it. We are currently using cable but are considering cancelling it and going back to Sling plus maybe a movie streaming site. I think it really is a good value for what you get.
6 years ago
Sokil Springfield, VA
Be aware. It's easy to cancel BUT. If you just access Sling APP on your TV, either by accident or your 10 old kid does it. They will CHARGE you monthly subscription. That's what happened to me. I did not reactivate my account, did not watch anything, just accessed the APP. Only a few days later I found an email that my service has been reactivated. They refuse to refund. So, for 35 dollars they lost me as a customer forever. There are so many competitors on the market.
5 years ago
Susan L Brooks Rex, GA
I cancelled today. I expect to actually receive what I pay for. I contacted CS and spoke with Shannon. I wanted to watch the Georgia game as I am an avid college football fan. The game was moved to another channel and I was told for5.00 more I could watch it! Sounded like a scam to me. I requested a credit to.my account and was refused. I cancelled my account and will dispute the charge with my bank( they also double charged me) I don't pay for services I don't receive. I posted on fb and on social media. I'm disgusted with the non existent customer service this company provides.
6 years ago
CAE
I am happy with the service. I like the netweork guide, but I wish there was a way to just list my favorite networks so I don't have to scan through all.
6 years ago
David Petty
Its a good experience; I think thenproce could be lower and more modularity in the packages but I really like yhat I can have some channels on multiple TVs
6 years ago
Jennifer Columbus, OH
DO NOT, I repeat DO NOT get Sling. I signed up for the" free trial" and cancelled before the time was up. Now months later somehow my card was charged for a whole month. I caught this one day after I found out my card was charged and they refuse to refund me. Them: "Oh you can use Sling for the whole month but your card won't be refunded". Me: " I don't want to use Sling and will not use it" There were so many errors with it streaming correctly. I just can not believe how rude the "customer service" rep was and refused to refund my card.
6 years ago
Brian Miner Pembroke, NH
Tried working with customer service. No help at all and short with me in chat. I was very professional in my attitude but got no help whatsoever. Requested refund if issue could not be resolved. Informed me they do not give refunds. Going to be bringing this to the Better Business bureaus attention. Not worth your time or hassle. They do not stand behind their product.
6 years ago
Ted Saunders Ruskin, FL
Do not try sling or sign up for the scam of a trial period. They will charge you before the 7th day of the trial ends. It is misleading and at most "criminal". They will not give you a refund even if you cancel on the same day of the end of trial.
I will be contacting the BBB, my credit card company, and taking them to small claims court.
This is not how you do business. Shame on Sling!
6 years ago
Lindsey American Fork, UT
I've never actually paid for Sling TV, but my parents have it so I've used it a lot. I think it's a very cheap option, but there are VERY limited options. Once you've watched your options there really isn't anything else.
6 years ago
David Landis Escondido, CA
SlingTV thru Roku is a scam. Please be aware that you can sign up for SlingTV through the Roku but cannot cancel it through the Roku. We tried cancelling on the TV and Roku online. Roku did not show SlingTV as a subscription. SlingTV stated they sent an email with the cancellation policy. This email was not received. The email was to state that cancellation through an online account. We did not know we had an account online because we did not set up an online account. SlingTV policy will not allow money to be refunded. We are contesting the through our bank.
7 years ago
Chris Belleair Beach, FL
You go in knowing channels are limited. Has the channels I watch, bunch I don’t. Biggest complaints are shows blacking out for a few seconds and shows always skipping at the end, like a bad CD.
7 years ago
John Peiffer Ballwin, MO
I only use sling during baseball season and cancelled after the season was over. Something went wrong with the cancellation. An hour after I got a charge for another month I immediately called in and explained. They didn't listen and didn't care. I even offered to have them leave the credit on my account for when I start back up. Again, they didn't care. They may have one the battle but have lost me as a customer for good. Hopefully many more.
7 years ago
Scott Barone
Signed up for free trial, got billed for two months and free roku, and they said we couldnt cancel because we watched it the one night. Only the one night. And we were told by two different people we would get a refund. Then we get an email saying we wouldnt be getting the refund. Their policy is designed to take your money. Dont sign up for this service, its nothing but a nightmare and for a crappy service. Save yourself time and money and stick with Netflix.
7 years ago
Ervin G
Terrible customer service, I was lied to multiple times regarding promotions and pricing and I have the emails to prove it. I even purchased their AirTV player with $50 supposedly in credit and they are refusing to honor it! Do no deal with them, terrible service and flat out liars. Go for another streaming service that actually cares and doesn't want to fleece you.
7 years ago
Felecia Lewis
Sling TV are thieves! I tried Sling TV for a month. I called to cancel their service but was charged for another. I called to dispute these charges. They say there's no record of my cancellation and wouldn't refund the charges or transfer me to a supervisor but would put in a cancel services for next billing cycle. I hung up and called again immediately in hopes to talk to someone else. This call was very concerning. They had no record of any of my previous calls or my cancellation. There seems no way out of this company!
7 years ago
Don Saff Millville, PA
I signed up for the 14 day trial. The last day of the trial was 9/18/17. I canceled on 9/18/17 however the rep said sorry you were 30 minutes late canceling your trial so we will charge you. The rep displayed terrible customer service. I spoke to a supervisor who had poor customer service. Basically told me you will be charged because you were 30 minutes late . I willnot ever subscribe to sling again
7 years ago
SC
I signed up for the 7 day free trial of Orange+Blue, to try things out. Watched one hour of programming and received an email that my credit card would be charged $40 the next day. Got on chat with "customer service" and they couldn't help me. I'm stuck with the credit card charge and it will be the last money Sling, or Dish, ever receive from this family
7 years ago
chino Greenville, SC
bad customer service. got charge $105 for the Mayweather fight but unable to watch it (it says 'unable to process your request at this time' when purchase) and they would not refund the money. spoke to customer service rep, her supervisor, and still no refund. They said there is nothing they can do since it's pay per view. They sound like they don't care about this job and this company.
Terrible company and the people behind the service
7 years ago
Chris Ortez
I cancelled Sling. They took a $25 gift card and applied it forward to pay my bill a month ahead. What I wanted was a credit so that I could explore a more expensive package (Orange+Blue with 4 Extras). When their customer service refused to make it right, I asked for a supervisor. She still maintained that they wouldn't credit my account to allow for the expansion of programming. She suggested I buy yet another gift card. Ridiculous. I'm cutting their cord.
7 years ago
Sandeep
Being a Pre-paid service, the Customer DOES NOT now what he is getting. What happened with me is that the Program schedule List a "X" Program as LIVE and what was showing was "Y".
SLING never wanted to own the problem and wanted to blame the programmer. Sling wanted me to call the programmer to tell the issue. PATHATHIC on Sling part and that they DO NOT want to take care of their CUSTOMER.
7 years ago
