Capital One Investing

Called the CP1 Invesment's customer support and was on hold for 20 min. When a CP1 Investing rep on the phone, he said that I need to submit an email listing the issues in detail; I told him I did on 3/28 and received acknowledge email from CP1 Investing that someone will get back with me in 1 to 2 business days but has not heard back from CP1 Investing for 10 days. He checks and acknowledges that CP1 Investing has received my email but there will be no change on 1099. I would need to get an accountant to work on it. I told him that this is $$$ involvement, if they take out from my account $19,308.21 but report that I only pay $16,715.55, how does that be my problem to get an accountant to resolve it? He does not provide any detail explanation and told me that he would disconnect the call. Did not even have the chance to get his name as he disconnected the call. Now I know why they get unfavorable 1.2/5.0 reviews.

So annoyed I bothered. I own a few shares of a stock that tanked. Its now worthless. I can't close my account until I sell that stock. I can't sell that stock because it doesn't exist anymore. I have to fill out a silly piece of paper to ask them to remove it. I was told I could email the form. Then I was told they can't open the attachment and I need to send the email though my Capital One account. BUT, there is no option to attach something to an email sent through their secure service. This is not worth it! Playing around buying and selling a few stocks may be fun, but this kind of BS is the reason I now park my retirement savings with Vanguard. I don't have time for this crap. At least Vanguard has stellar customer service. Every response I've gotten has been intelligent and thorough, which is so hard to find these days.

I have been with Capital One since Sharebuilder days. I am a buy and hold type of investor, and have had no issues with the firm. Not a heavy trader so the $6.95 is not bothersome. They have decent research on stocks and other securities. INFO...they are about to merge with E-TRADE, so there may be changes on the horizon.

I have been with CapOne Investing since it was ShareBuilder & checked my ROTH IRA yesterday only to find that ALL my stocks, ETF's, etc., have been sold WITHOUT my knowledge or approval & when I called them to find out what happened they told me my account was frozen & locked permanently, & that I don't fit their "business model" so they sold everything & will NOT release MY money to me. Over the past year or so I have been experiencing extreme personal financial issues & I could not pay two credit cards I have with them (total owed is less than $1,500) so they are holding my ROTH as ransom money !! I do not think this is legal or ethical & I am looking into my legal options. I will NEVER do business with CapOne again!

With ShareBuilder, now Capital One Investing, I invested $1000 in a company I was interested in and left it there. After a few years I checked on it and found a statement informing me the account was dormant and had been turned over to ny state's attorney General's office as an unclaimed fund. I contacted the AG and found there was no such fund in my name. I then contacted Capital One and, after much runaround, was able to reinstitute the account with some losses because of the transaction. It is very suspicious that the money was never turned over to the AG. The investment has not worked out well but Capital One has continued to assess many fees and the account is now down to $30. I am certain that, if I had invested with a different firm, I would not have lost so much to the continual fees.

Capital one is straight up a scam. I sell stock on there for less than the lowest bid all the time. Lost over 3600 in 1 day because of their good old boy system for trading. DO NOT USE THEM!!!!!!!!!!

Poor investment opportunities for the young investor. looking for commission free ETF's, they don't exist. poor all around!