TriSMART Solar: Read 440 User Reviews From Real Homeowners

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Matthew Winnier

I found the overall process to be fairly smooth and easygoing; however, I am not satisfied with how the battery installation was handled in my garage. One of the main reasons we approved this solar installation was based on the understanding that it would not interfere with the current layout and functionality of my garage. Unfortunately, when the electrician arrived, he proceeded to install the batteries using a layout that had not been approved. I had clearly communicated my preference for the batteries to be installed in a specific location, yet that request was disregarded. This decision was made without proper consultation or approval, and it directly contradicts what was originally discussed. As a result, the current setup compromises the usability of my garage, which is extremely disappointing.

7 months ago

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Ryan Friendswood, TX

Once I got my solar panels installed, half of them didn't work. They never called and told me that until a year later. They don't have good communication and I was disappointed. I thought the installation process went very well because the first time they had to send another crew out to come back and do additional work because it wasn't done right the first time so I was happy with that but not the first part of installation. They don't let anyone know when their bills are going up and they don't answer when customers have questions. They hide from the actual problems. I wouldn't recommend TriSMART.

3 years ago

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Jessica Corpus Christi, TX

We have the app and my husband uses it all the time. I got an email that showed me how much electricity we've used and how much we are saving and whatnot so that I like the panels. Installation process was good.There was no issues. Everybody I talked to was not very good at explaining anything. We even had people that came over here said they were part of trismart but they weren't. The only reason why they lowered the sales price was because another guy was offering something lower. They were talking so much crap about the other guy that saying he's not even from corporate but they weren't from corporate either, they're not even from here. But they matched it anyways.

3 years ago

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William Morris Las Cruces, NM

Communication was sparse to non existent and mostly driven by me throughout the project. I never had confidence that my install was going to order or vision. Everything took at least 2 tries by Trismart to get what was discussed on paper. Design aspects discussed with onsite personnel were not conveyed to project managers and the end result was not the install I envisioned ... but too late as my roof and splash panel had a hole in it. Installers did not make contact with me or my family during installs or the 4 or 5 following inspections, fails and subsequent corrections. The install took nearly 8 months from signing to the system being in production. I have not been able to figure our how to contact the company to get my state tax paperwork completed or re-provided. The thing that saves them from 1 star is that when my install went over-deadline, the company footed my first 3 loan payments, and that I got the system I wanted, eventually, almost. My sales rep was awesome and responsive.

3 years ago

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Ralph Humble, TX

The panels have been good, the electrical hardware has been good. I've had one failure in a soft start. It didn't take as long as I've been led to expect, and best I can tell, the installation was done very well. They've been responsive to my my request for information and and to come out and fix things. My day-to-day experience is pretty good, but I've been waiting for my batteries for 14 months so they have not completed the installation yet.

3 years ago

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Carie San Antonio, TX

Every interaction I had with customer service was positive and quick to be resolved. The hardest part was getting the pedestals built. Other than that it went pretty smooth. There was a bunch of delays. They weren't able to get a cement truck to come in and they had to make all the cement on site. I haven't had any problems with it, it seems to be functioning properly.

3 years ago

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Darrell

Customer service representatives were quick to respond. It was a little hard to get into contact with my sales rep, he has still not responded to my concerns about my paperwork and contract documents. But the rest of the team did a great job for me. I haven't had any issues like with the actual equipment itself. I don't think the warranty was that good. The company isn't great at answering questions. Installation was pretty quick overall, some panels were coming loose but they came back to fix it.

3 years ago

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Stanley Montgomery Rosharon, TX

visited by sales reps. When I told them. I would not benefit from the Solar program because now I have to pay 32-38 yr.contract when my bill was always $80-$100 monthly no I have to pay $96 and some odd cents for a few months and then it will go up to 130 something so really I am not benefiting from this . And door to door representative or just like cars salesman once they get to you in the vehicle they do not have anything else to do with you !!!

3 years ago

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Janet Demro Harlingen, TX

Still paying more in electric bill than I was led to believe it would be " I was signed up through Vivint" No one from TriSmart checked with me on a payment plan or offered me the option to pay upfront" I didn't find out til after that I could have had a cash desk with them if I had been able to work directly with them.. I ended up in a loan that fortunately I was able to get out of, but I'm still sure that I ended up paying more than necessary" and now No one will answer the phone now that panels have been installed"

3 years ago

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Eric Las Cruces, NM

My experience with TriSMART Solar was not too good. For three days in a row we had to stay in a hotel because they shut off the power. I was not reimbursed for my expenses. Nothing is wrong with the product, it looks good and they installed it quickly. It works pretty well as well and I've had no issues. It was longer process than I thought. It was supposed to be a forty five day turnaround, it ended up being probably a 6 month project for them. I don't know if that had anything to do with covid or with the material.

3 years ago

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Anonymous Wichita Falls, TX

In the beginning it was great and they were able to come out and install, which was also great, but it's just not dealing with this issue I had and I just can't get any help about it. The installation was it was fine it was it was all done in one day. It just doesn't perform the way they had said it would perform. If I had to do it again now I definitely would not have not gone through them

3 years ago

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Ray Garza Harlingen, TX

Throughout the whole experience it has been hard to get in contact with someone. Even the salesperson would contact me during the initial process but it has been hard to get him to return calls. No update information on battery install after a year wait.

3 years ago

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Lisa Cantu Mercedes, TX

I have not seen the energy savings that were claimed to me by the representative selling the TriSMART Solar panels. Also, I asked for a detailed report indicating the items purchased for the price of $150,000 and I never received anything. I feel like I was ripped off. DON'T DO IT!!!

3 years ago

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Paisley McGowan Desoto, TX

It took 14 months to get my panels installed and running. I gave lots of grace due to supply chain issues but the responsiveness and lack of communication between third parties was impossible. No one knew what was happening and there was minimal communication, when I did reach out to them, they had no notes. It was a very frustrating process.

3 years ago

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Drew Nudd Round Rock, TX

Im rating as a 2 because I am currently frustrated with the amount of money I am still paying my municipal utility company for electricity. Since the solar panels have been installed, I have not seen any reduction in our utility bills.

3 years ago

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Alton Jones San Antonio, TX

TriSmart and Vivint didn't communicate for the correct amount of panels for the percentage of power they would help produce. I was supposed to have enough panels to take care of 60% of my normal usage and it only vovers 25-40%

3 years ago

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Armando Corpus Christi, TX

There were no safety protocols followed during the installation process. They were very aggressive with the panels so when he was unloading them out of the truck he scratched the bottom of every single one of them. It was a very rough installation.

3 years ago

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Amanda Cuellar Las Cruces, NM

Communication with TriSMART representatives is poor. It is difficult to get someone to answer questions. I was told several times that I would get a call back with someone who could address my concerns. I never got my calls answered.

3 years ago

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Jennifer Viera Hockley, TX

I have contact the costumer service and have never heard anything back, after picking Trismart for their customer service. I am currently pay double in energy plus dolor. Very disappointed.

3 years ago

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Mickey Miranda San Antonio, TX

Overall working ok. Once selected, the service was very lacking. I had problems with promised services and money promotion versus what I actually got. Had to invest a lot of time and energy to get what was promised.

3 years ago Edited January 10, 2024

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Glenn Schertz, TX

The equipment seems to work well. They had to go back to the city three times to get the city to approve because they didn't do it right. I had to call sales rep every day and he was totally unresponsive.

3 years ago

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S Corpus Christi, TX

It is not doing what I was told it would doing. And everytime I call, they just tell me that the product is doing what it is supposed to be doing. Installation went pretty well, but I would not recommend TriSMART Solar.

3 years ago

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Benjamin Orozco

Took a very long time to setup Solar Panels. Took a few months to get to the problem of why the panels were not reporting productivity. Underperformed the first year. I am a really laid back person and this purchase to install to keep maintenance... so SUPER STRESSFUL

3 years ago Edited January 10, 2024

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Chuck Collins Boerne, TX

Poor communications. Poor project management. Poor scheduling. Not enough staff. Uneducated/inexperienced sales personnel. Installers were great.

3 years ago

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Arthur Mitchell Schertz, TX

Recent solar repair was achieved. Our electric bill went up to $168.69. However we got did not get compensated for the increase at no fault of our own!

3 years ago

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Sandra escareno

We never get any money coming back to us. My granddaughter received money back the first month they got solar and every month after that

3 years ago

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Bobby Slayton Canyon, TX

After install they left holes in my sheet rock that's never been repaired and holes in my sofet where the had to redo work.

3 years ago

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Jeff Blokel

Your sales rep got us to go with you by saying we would get a $600 sign on. We never received it and when I contacted him about it he ignored me.

3 years ago

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Dawn Keller, TX

We had issues from the very beginning and never came out with a satisfactory outcome. The installation process was long.

3 years ago

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Theo Pflugerville, TX

There was no proper contact or any open and complete communication due to their ignorance. The equipment is good, I am happy with the equipment.

3 years ago

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Melissa Killeen, TX

Installation was quick and easy. I don't recommend the system they provide, I am not saving enough money.

3 years ago

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Elizabeth Denton, TX

One time I called and they took a long time to answer and give me a solution. It was a smooth process of installation.

3 years ago

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Verified Customer

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Lucinda Gonzalez

I'm still paying a high electric bill and the solar panels

3 years ago Edited January 10, 2024

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Roel Vela Converse, TX

My experience is not what I expected, solar panels are not supplying enough power like what I was told

3 years ago

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Larry Hamrick Denton, TX

My system is supposed to produce enough energy to so that I would not have a bill butt it obviously doesn't

3 years ago

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angel vigil San Juan, TX

product is good but alot of material was left on roof and a dropped object fell hitting my teenage on the eyebrow!

3 years ago

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Humberto Ontiveros

Good product but sales person lied to get the sale, after that communication was minimal. Stopped answering my messages

3 years ago Edited January 10, 2024

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Luis G Georgetown, TX

Pay more than I thought I would, and not sure of the panels are reporting accurately

3 years ago

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Jacob San Antonio, TX

I did not enjoy the service. I called them but they did not respond. Install was not good.

3 years ago

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Wendy Somerset, TX

The process of installation went smoothly. Right now the product is not sending information.

3 years ago

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Vanessa New Braunfels, TX

They don't call you back. Installation was good and quick. The product has failed a couple times.

3 years ago

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Tim shepard McAllen, TX

Sales person lied about multiple things when he could've been honest and up front

3 years ago

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Michelle Nicole Arvizu Lubbock, TX

No comes out to check when I need them. I've been waiting for awhile now.

3 years ago

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Antonio Sandavol Killeen, TX

Multiple water leaks from roof damage from initial install from a year ago

3 years ago

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Amanda Cuellar Las Cruces, NM

The attention to customer service from TriSMART did not meet my expections.

3 years ago

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Dale Albuquerque, NM

Extreme lack of communication on their part. Extremely slow.

3 years ago

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Michelle Foskett Spring, TX

Not performing as promised; not saving $

3 years ago

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Estela Powell McAllen, TX

They were not informative, never heard back from them.

3 years ago

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David C Jarrett Plano, TX

due to the time it took to get the system up an running

3 years ago

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Shaterrica Dillard Converse, TX

I still have a monthly energy bill in addition to trismart

3 years ago

TriSMART Solar Reviews

Summary of Reviews