Trinity Solar Reviews

I had trinity Solar for 2 1/2 years.In the winter it cost me money.about a week or more now my solar panels quit working.I been getting the run around.Trinity says in will be here to LOOK at it but didn't show up.The inverter has a FAULT light on,which means it's not working.I said I need a New inverter.If I do need one they have to order one which is going to take 7 to 10 days,Than I have to make a app.to have it installed.the whole thing might take 30 days.And it the end of June.I'm going to cost me $400.00+the warranty takes too long..You know they not making money to fix it.Paying customers come first.Not happy in RI..

I’m not one to write negative reviews, it usually take a lot to get me to that point. I had my solar panels installed almost three years ago. The sales guy was great in the beginning, told us everything we wanted to hear. The installation seemed seamless. Took awhile to get the panels turned on, but I chalked that up to timing and the utility company. Since then I have referred two people who have referred other as well. Up until a month ago, I have had had no problems. Then, my roof started to leak near one of the panels. When I reached out, they sent someone promptly. Before even taking a look, he denied that the leak was in anyway related to the panels. Now, before having the panels installed, I knew my roof wasn’t in great condition and wanted to wait until I had it replaced. Our sales guy reassured us that the roof would be 100% inspected and a one time courtesy removal and reinstallation at no charge. Once I spoke with the admin team after the repair guy came out to “look” at the roof, I was quoted just under $4K for the removal and reinstall. I found it completely absurd and pushed back. Its been a little over a week, two rains storms later and I have yet to hear back. Seems like whenever it’s smooth sailing they are easy to communicate with, but the second there’s an issue, they go MIA. Would be hesitant to refer them anyone going forward.

When I was originally asked if I wanted solar the salesman that was talking to me about it told me how I would have one bill from sunnova and that my utility provider would send me a copy of a bill and not to worry about that because they guarantee how much energy I'm going to use so I would only have to pay the sunova bill and that was a lie now I'm paying to bills and the cost of the 2 bills is more than what I would have been paying

I'm sorry but the experience has taken too long to materialize. I am not happy about that and when the Trinity workmen turned off my air conditioning and did not turn it back on or tell me,; I sweltered for 4 days before I called an HVAC man and he found the problem and turned back on, costing me $170. I expect reimbursement from someone! The Trinity salesman ripped me off on the amount of energy generated for the cost I was happy with. You will definitely be hearing from me in the future.

Very poor service haven't heard a word from sales rep in 2 months at least installed very fast in May but he doesn't respond to any calls or texts just hope I never need a roof can't imagine how long it would take for them to come out and remove and store and if right now I just need some answers and they don't get in touch with me I really am concerned about that !

The gentleman whom I originally spoke with refused my call at a later date when I had a question. I was forwarded to another person who answered my call. I am not happy paying $48.75 a month just for service plus my electric bill from JCP&L. I also am in need of an amount to pay the contract in full. I would not recommend Trinity.

Salesman came out nothing but lies.we have had issues with our panels since it was installed.They fault all the time,the problem still hasn’t been fixed.

It had been 3 months and we are still waiting for the solar to be turned on. Missed the months of sunshine!