Tesla Reviews
1.9
3.9
Overall Score
Asghar R
Our Tesla solar system was installed about a month ago and for the first three weeks we had no issue, but then suddenly the system would tip the circute breaker (60Amp) when we had two or more appliances using the electricity (dryer, washer, EV etc.) This never happened before when we were only using the PGE grid.
I placed a support call to Tesla, and they initially scheduled a technician visit for August 25—nearly a month later. I called again and explained that we cannot use the system at all, as it now trips the circuit breaker within minutes, even when no appliances are running. They moved the appointment up to August 14, but that is still too late for us.
Without the system, we're forced to rely entirely on the PG&E grid, which leads to a very high electricity bill due to our EV, pool, and other usage. Over the past week, I've called multiple times, but my efforts to get an earlier appointment have had no effect.
I’m extremely dissatisfied with the lack of urgency and support.
4 months ago
Review Source
Tami Allen Gilbert, AZ
We currently have a lease agreement with Solar City, which is now Tesla Solar. We loved our solar panels on our house we bought a few years ago, because we didn't have to put the solar panels in, they were already there when we bought it. We just had to take over the lease from the old owners. The solar panels saved us about 30% off our monthly bill. These were great savings, and we didn't have any problems with Solar City, until we moved... They told us at first that we could take the panels with us to our new home and it would be a flat fee of $495 for them to come get them and move them to our new home, then another flat fee of $495 for them to set them up on the new house. Then when we tried to get them to come do it, they kept changing the price. Pretty soon, they were saying it was going to be more like $7,000 to move them, and they also said the new house wasn't going to be able to have as many panels so they would prefer we leave them at the old one. The buyers didn't want them--so we had to hire someone to come take the panels off the house and fix the roof--which cost us $5,000, and we still have the panels sitting in our back yard at the new house waiting for someone to get back to us. Needless to say, it has been a nightmare. I'm not sure if we'll ever be able to recoup the cost, and we still have years left on the lease with Solar City--even though they won't send anyone out to put the panels onto our new house. I loved the savings the solar panels offered, but feel like their customer service is CRAP. I thought when Tesla took over the company, they would clean it up--but it hasn't happened quickly enough, and things don't look great for this company.
7 years ago
