Tesla Energy Solar Power Reviews

My Solar company was Solar City - now Tesla, I had to have roof repair, and Tesla has stalled for over 10 MONTHS to reinstall my panels. After numerous emails, phone calls, computer messages and complaining for 10 MONTHS. They said they needed a permit for the city of Bellflower. I signed their form - had it notarized and returned to them within an hour of their request. Now they are telling me they need to install new equipment because of Bellflower's new regulations. Which means they will not be able to replace 2 of my panels, and their new equipment will cost me nearly $3000. Therefore, DO NOT BUY TESLA SOLAR PANELS their customer service is non existing. They lied and stalled for 10 months. And now what can I do I am a senior 89 years old living on SS. I have not used my air condition all this summer I sit in the dark so as not to run the electric. I do not have the funds to continue, I owe Edison Company over a $1000 and I believe I have 10 more years in the contract. IF i live that long. What TESLA has done is SENIOR ABUSE one star should be a negative 5 star.

Worst experience. You had to fight to talk to humans, and when you could get one, it was some snot nosed twerp barely old enough to shave reading from a script. Never once did they connect me to anyone there who actually knew anything about their technology, their equipment, or installation requirements. Any useful info was communicated second hand. I eventually cancelled the contract after wasting A YEAR OF MY TIME with those bozos.

Solar installation went very smooth. Loved the professionalism and the experience was amazing. The Tesla Battery looks so modern in my garage. I was skeptical about adding one in the beginning but the battery acts as an insurance policy, if a black out were to occur my system would continue running perfectly!

I had Tesla installed on my house in the berkshires (Pittsfield, MA) and it was quite a large system costing over 50K for 17.0000KW and I also opted to add two powerwalls for whole house backup. Everything was a simple process up until installation. The design process took about 2 months. I have a large home and this process was simple. Google Snapshots turned into designs for best possible southern exposure and it was determined the 17KW could be laid out properly and the install was set to happen on 5/11/22 which took 2 - 3 days but with the distance required for travel it was short days and it turned into weeks to get everything appropriately powered on. The group responsible for install didn't pull the appropriate permits which resulted in me having to massage the local building commissioner and electrical inspector as it is a small community to get them to try and work with me the homeowner rather that work with the installer.. After a month of back and forth the system was rated for turn on 6/4/2022. This is where the problems started. The application to my local utility provider was never started until after the system was installed. To this day I write my review 5/22/2023 the system has never been powered on. I still await the interconnection approval from my utility who has sent multiple inspectors out to deem that the system was installed incorrectly and doesn't have the appropriate safety measures needed for a system the size of mine. Right now I am overproducing hundred and hundreds and even thousands of KW a month that can go nowhere and I am losing out on hundreds if not thousands of dollars a month. I have been on over 50 different e-mail chains with various people from Tesla that blame eversource for being wrong and blame the installers for not doing it right but REFUSE to help me. To make matters worse I have two brothers locally that both have eversource and after my nightmare they decided to go with solar city and one has their system installed late april 2023 and it was powered on within 1 week to the utility and my second brother had his installation completed on 5/12/2023 (friday) and it was powered on by the utility on 5/15/2023 (Monday). Tesla Customer service deserves a NEGATIVE 5 starts and no one takes accountability. I can tell you however they were SUPER QUICK TO TAKE MY $50,000 payment upon sign off on the permit; but REFUSE TO HELP ME PAST THIS. Don't go with tesla go with someone else and let the job be done right.

My tesla app stopped reporting the usage for solar generation and consumption more than 4 months ago. I opened a ticket with them at that time. 4 months in and they have not done much to resolve my case. Every time they tell me that someone will call me next day, guess what no call ever till I call them back. They sent a person to my home to fix it twice and both the times they gave a wireless extender saying that the signal is weak. It has not helped at all even with the solution they provided. They have been transferring me from one department to another for the past month and on calls for hours at a stretch. Customer service is so rude that they don't care about wasting customers time and they are like you are talking to my now and I don't want to talk about why you were on the call for the past 2 hours and I can't help you with the problem as the order is in the system but don't know when it will be served. Also we got solar along with the home we bought 3 yrs ago and had called to move the system under my name at that time. Guess what it was still not moved 2 years ago. I called in they said they moved it at that time. I talked to a representative today to address my current problem and they had not moved the entire system to my name yet!!! 3 years and they still can't fix it. I have no words to how they are conducting their business and deal with customers in a rude way. I had rude customer support from them at least 2 times in the past 4 months. Very disappointed with Tesla. Will not buy anything solar things from them again...

I would love to be able to review the product, but I can not seem to get them o to finish the installation. I signed up like everyone else, hoping to get a hassle-free experience. This has been a nightmare. They installed my panels after complaining for three weeks of no communication, and now I have 31 panels on my roof doing nothing. No one will respond when I ask for any updates from 3 different contacts. The sales guy was super helpful and knowledgeable, but that is where it all fell apart. For anyone looking to use them, I would look elsewhere. I get that there may be issues during a project, but all they have to do is keep people informed. Even if it was going to take an additional six months, it could be dealt with but do not have anyone reply to you is frustrating.

It has been over a year since placing the order. Until the order was placed the salespeople were very persistent and punctual. Installation was done in next 3 months. Debugging of faulty installation was abandoned after a couple of attempts. Was told to continue with permission to turn on stage while they continued maintenance. They got paid fully. They kept telling me they're waiting for permission from utility company. IT WAS A LIE. They consistently lied to me for about 6 months when they hadn't even submitted the paperwork to the utility company. After I started contacting utility company and questioned Tesla about no application being pending for my address, Tesla admitted to have not submitted any application. They submitted the application 6 months later while I had paid them and was also liable for the utility bill caused by Tesla's blatant negligence and fraud of Tesla. It has been 9+ months since the installation and there is still no end in sight. Tesla claims to have submitted the paperwork over 2 months ago and if that was the case I should have received the approval by now. The project coordinator from Tesla keeps changing and many of them don't even bother to check on the status and when asked they just provide boilerplate responses which are mostly lies. I have requested copies of all the communication between Tesla and my utility company on by behalf and yet to receive them. Recommendation: use a local contractor even if they cost a little more. At least you'll have a working system. Do not sign off on the full payment until you get permission to turn on.

Do not give Tesla your money! I bought solar panels for our home through Tesla. A coworker did so a few weeks later through a different company. He told me that his company said Tesla was terrible for install which I shrugged off figuring its Tesla. How could Tesla be terrible?? We quickly learned just how that was not only accurate but an understatement at that. Tesla has ignored my calls, emails, and voicemails. They have also filed for incorrect permits then minimized our complaints. We were promised many things that never came to fruition. After months of trying to get a manager involved, I FINALLY got a call from a supervisor. After again explaining everything he provided a $200 discount! That is .6% off our $32,000 job. He then told me normally they only offer a $35 gift card if that! This is after I have had to call our electric company myself to get install scheduled, spent over 3 weeks waiting for a manager call back that was supposed to occur within 72 hours, informer Tesla their first permit was filed for the wrongly sized unit, informed them the permit was issued, and spent hours on the phone to try to get this project on track. I could not be more surprised, disappointed, and aggravated with how our experience has been but it becomes more clear by the day that this is the norm for Tesla. Finally, we spoke with someone from Tesla who promised us IN WRITING that they would issue a $250 refund once we paid our invoice in full. I paid, then notified her so she could process the refund. I received a call a few days later from her saying they were not going to honor that and it was her mistake. That was a contractual agreement which was the only reason we paid the invoice in full. While they may have a decent product, they also think it is acceptable to promise one thing to get money then break that promise. It is unacceptable and illegal! While they may be cheaper than most, save the frustration and get solar elsewhere! I wish we would have.

Tesla Support unscrupulous. Worst business practices. Beware. Document everything. Fabricators. Have never had such a terrible experience with the entire support personnel. Can't believe that a lawsuit has not taken them down. Over four months and still do not have the repair completed. There is a pattern of doing the minimum of almost nothing so that you keep having to schedule more and more appointments two weeks out each time and nothing gets fixed. They will cancel, or show up at the very end of the time frame of when they were supposed be on site and then leave without doing anything five minutes later. They will lie and say that you declined to have any more work performed. They will come and say that they are there to find out what the problem with the system is. Oh DUH, you have known what the problem is since four months ago. Then they say that they have only come to get warranty information. WHAT THE WHAT. Yep, four months with the minimum of nothing done, if that can happen, they have discovered how to do that and are expert at it. Yep, they are the best at the minimum of nothing accomplished. I quit making payments on the lease as I refuse to pay for less than what I agreed to. Plus, I take offense when I am made to work so hard for free, trying to get Tesla to perform, be responsible, and do its' job. I am wondering if it can be considered elderly abuse. Taking advantage of an elderly woman. It's really disgusting.

I have had permission to operate for 20 months. It has been dead for 5 of those months, with 3 inverter failures. Tesla provides platitudes and blames the maker of the inverter. If it were a new car, the dealer would provide a loaner for outages of this duration. I cannot recommend Tesla to others at this point.

after I ordered the panel. they said the system will be installed within a week. it took the 25 days. they came more than 6 times and canceled more than 3 appointments. 2 times arrived and do not have the right parts. 21 days elapsed after final payment and have not contacted the utility company. I called trying to push them to contact the utility company. billing depart sends me to the advisers people and the advisers send me back to billing. By now i should have my system is connected to the utility company, commissioned and running but it is not . and I do NOT know when that happening

How do I file a compliant against Tesla energy? Our solar was never turn on for the past two year due to their poor customer service. Now, they refused to refund or credit our. account. We have been paying for the service or energy that was neither performed nor produced. I called the CSM million times. They told me they. can't escalate the issue and we have to just accept whatever they have decided. We paid over 2K. This is unfair and absurd.

Supper unhappy with this company! We are stuck in a 20 year contract, our panel stopped working over a year ago. We reported it right away. We are still waiting for our solar power to work. We waited over a year for the panels to be replaced, only to find out that the inverter also needed to be replaced. They said it would be ordered and changed within a few days that was three weeks ago. We have been paying for solar power every month, and paying the electric company since we are not getting any solar. Super frustrated.

If I could give 0 stars I would . My panels stopped working and Tesla is refusing to send out a service rep to rectify the issue. Spoke to a woman named Nicole over the phone. Told her I wanted to opt out of the contract and have system removed and they refused to let me do that. Very disappointed. Dont waste your money on these panels!

worst customer experience ever. Promsied savings and my electric costs doubled. Take a long time to provide service. System is highly automated so when and if you do get a person they are just reading from a script and cant accomidate you in any useful way. Run away!

Tesla works great when it is working but if it breaks down you are out of luck, been down 7 months now with no end in site 4 service calls...they came out once still not working

I got a loan for Tesla Solar Panels after 6 months they still have not been connected to PGE. MOSAIC is now billing me for Panels that produce zero energy. ...

Don't ever install Tesla solar, its nightmare service they offer, very bad customer support. If you still not understand get ready for troubles.

I signed an agreement in November and it's been almost three months and still no video when this project will be submitted for permitting.