SunPower Reviews

I liked the installation process that Sunpower has. The techs were very professional and came on time to do the installation. They were very very helpful during this time. They would constantly contact me making sure I was still interested. After installation, a totally different story. I had to turn the switches on myself. I've been trying for over 2 months to get someone out to come take a look at the system to ensure that light company is getting my solar production because my light bill is higher than ever. I've been living at my home since 2008 and my light bill has never reached $200 in the summer. However, since solar installation, my light bill has bee steady increasing. The most recent was $215 from the light company and $97 for solar payment. That is over $300. Wow! Last year I was using 1200-1300 Kwh per power company. This year the same, plus what my solar has been producing. Meaning in using over 2000 Kwh. Makes no sense to me, but it has yet to be resolved because Sunpower keeps promising to send someone out. It has yet to happen and no one returns my calls to so call set up an appointment. I'm very disappointed because they were on top of everything during installation because they were making the deal to make some money. After that it's like whatever!

**Review for Sunpower:** Avoid Sunpower at all costs. Their technician left our battery installation unfinished and claimed someone else would fix it. After two months of constant calling, they insisted everything was fine and just waiting for a permit. Once we finally got the permit, two hours on the phone with their customer support revealed they needed to send someone out again, which will take another five weeks. Meanwhile, we're stuck paying for both a solar panel loan and California Edison, effectively doubling our bills. Their incompetence and terrible customer service have wasted us hundreds of dollars. When we asked for compensation, they flatly refused, hiding behind their contract. Do yourself a favor and go with local providers—they'll likely be cheaper and far more reliable.

The overall function of the (very expensive) solar panels and batteries is acceptable. However, the app to monitor the system and its functionality is beyond lame! Whenever I try to log in to see the production, the app either won't load up the data or accept my credentials requiring me to reset the password. And customer service assistance is practically useless since they always have a pre-recording stating that the app is experiencing delays in displaying the data and that are working as fast as possible to resolve the issue. Clearly, the resolution is not working considering that this review is based on at least the past 12 months of attempts. I feel like the app needs to be scrapped and redesigned by someone able to create a working app.

I hate to write bad reviews but I have had to do a lot of this with Sunpower. I've had my system since 2016 and things had been great with both the product and costumer service. Starting October 2023, I noticed changes in my production and saw that one of my panels starting to fail. I contacted the company to get it fixed under their warranty and have been given the runarounds since. I am now down 2 panels with a 3rd panel now starting to underperform as well. Only responses I get is that they are "working on it" or that "someone will reach out to you in a few business days to follow up" and weeks go by without a word. Not sure what happened with this company because back in 2019, they replaced an failed inverter on a timely basis without me having to have to constantly follow up. 6 months out now and still no fix on my Sunpower system.

I've had my system for about 2 months and it hasn't saved me any money. I've been using more power from the grid than my panels, which is disheartening because I got the panels to save money. The rep from the company also promised I would receive a $500 check and a electric heater, after install. I had to reach out to the rep several time to inquire when I would receive the heater and the check. I finally received the heater last week, but I haven't received the check. After about the 5th time of me inquiring about the check, he stated he had no control over when it would be mailed out. Even though I am not in dire need for money, it is the principle. If someone, be it a business or person tell you you will receive something, you would expect it. Of course, not saving on my bill and the company not making good on a promise has caused me to be concerned about the decision I have made, getting panels.

I can't speak to the product yet because they haven't completed the installation. For the reputation of SunPower and additional expense paid for the reputation and service, the installation so far has been a let down. We had 2 different site inspections to plan the installation for our house which we had to plan our FT jobs around. When the installers came last week, they were scheduled for Monday/Tuesday but by Tuesday, we were told the distance from the planned hub/battery to the electrical panel was "unexpectedly" long (how can that be after 2 site visits?) so would need to come back on Friday or following Monday to finish the electrical transfer. The team came on Wednesday to do some additional work and then came on Friday. On Friday, we were told that they were not ready to do the electrical transfer and we should plan to have it done Monday. On Monday, no one showed up and no one called. When I called SunPower, the CS rep reviewed the notes and said the Monday appt wasn't even listed. We have fulltime jobs where we have to coordinate in office or telework with our colleagues, work with a separate contractor for our house renovation we put on hold for the last 2 weeks, and also a large salt water aquarium so have been anxious about that and generator power for each of the days we were told to expect a power outage that didn't happen. I am now waiting for a 4th appointment for this electrical transfer. I was looking forward to this installation and was confident in SunPower but with this dragging on, it's rather disappointing.

I purchased a new home that included a SunPower solar system. All was fine until the system needed repair just before the warranty expired. The system was offline for about four months during the hottest part of the year (when my electrical consumption was at its greatest). It would probably still be down had I not called and emailed SunPower relentlessly in order to get attention. I needed to spend $300 to get an affiliate to diagnose the issue (which SunPower said that I shouldn’t need to do). Also, I was told that I would be getting an “upgraded” (more-reliable) unit from a different manufacturer but that wasn’t the case. Very disappointed with how the support was handled. (Interestingly, I was told after the repair was completed that I may be invited to provide a survey. When I said that it wouldn’t be good and explained why, I never got an invite.)

When our panels were working everything was fine. However when our inverter went down in August 2022, it went down hill. We realized in Sept 2022 that the inverter was not working, they sent out a contractor to inspect the inverter and realized it was out. Initially they were going to replace the inverter but do to lack of supply they determined it would be easier to remove the inverter and replace the parts which they took in Nov 2022. It is now March 2023 and there is still no inverter on my house, the panels are just a decoration on my roof and my electricity bill is getting higher & higher. My true up will probably end up being 10k this year.

On contract over 6 months with SunPower for Solar & Battery installation since July 12, 2022. Elected to cancel purchase agreement January 25, 2023, due to non-performance. During purchasing process in July 2022, I was assured that panels would be available. The process began with Site Inspection (7/21/22) Design/Permitting (8/18/22), HOA (8/25/22) & NV Energy Incentive (11/17/22) approvals all being completed. Then on 11/9/22 was advised that panels would not be available until Q1 of 2023. Final straw (1/13/23) was when SunPower Ops Team said delivery to Las Vegas, NV was now unfirmed for any specific date. Have since selected a local Solar company with proven delivery performance in Southern Nevada. Be aware of false promises from SunPower sales managers.

We had the system installed in August 2022. Had asked to see another installation in the area, they said they couldn't do that. Install was excellent. 14 panels and battery backup. After a couple of days we realized the battery system was extremely noisy, It is in our garage and makes it unpleasant to be in the garage working for more than 10 minutes. Complained to Sunpower, a month later they sent two techs to check it out. Yes, it is noisier than normal. Their only suggestion is to move the battery and inverter to the outside which would be near my neighbor's bedroom window. We cannot do that, have asked them to quiet the system down, or remove it. It is now November and are no longer responding to our e-mails.

This company is a total lie. Worst communication! Don’t believe this site’s rating. SunPower has good ratings because they don’t have anywhere for customers to leave ratings. They ignore you after install even if your system hasn’t been turned on. They do not reply to calls or complaints. I have filed now with Better business bureau and the solar commission. This company uses smoke and mirror to get your money but doesn’t do anything after that. STAY AWAY FROM THESE SCAMMERS! I Have had our solar installed for two whole months and it’s not active. I have called 5-6 times and also filed complaints to the company-NADA. Be warned, they only want to suck you into a financial obligation and take your money. They don’t give a red cent about your system functioning!

The panel efficiency on paper is better than the other companies we received. That's where the pros end the rest of this review will be cons. they installed our system in February it did not start producing solar power till the last 3 days of March. It a function of inspections. On July 21 the system went down. SunPower did not notify us. According to them they should remotely monitor our system and let us know if anything is wrong, they didn't. We caught it in August when we received our electric bill and noticed the jump. We started contacting Sunpower It took them over a month to get back to us. At that time they notified us it would cost $300.00 to send a technician out. I was not happy this system hasn't even been installed for 6 month we spent over $25K and they want to charge me to check the system. I agreed to the fee and asked for the next available date. to my surprise they don't service the units they sell. they have a third party company that I now had to wait to call me to schedule my visit. I waited 4 days never got a phone call. I called sunpower back they gave me there service provider phone number and i had to call them myself. They scheduled me out for Oct 7th. To recap we called them in Aug 11th to inform them that the system wasn't working (they didn't catch that we did), and the service appointment is for Oct 7th(2 months later). Hopefully that day they fix it. If i could go back on this agreement and go with a different provider I will in a heart beat. SUNPOWER DOES NOT CARE ABOUT THEIR CUSTOMERS!!! they only care about the sale and payment.

The worst thing about sunpower is there long waits for service then never stocking any parts, having to wait for the parts then wait again to get their defective part replaced. I have had them for 5years and the system has only worked properly for less than 3months. It has taken over 3visits and almost 4years to get the monitoring system working. If something goes wrong with system they do not monitor and let customers know. They expect the customer to check weekly. Furthermore the lease is pretty bad at the end of 20years homeowner owns nothing. With other companies like Vivant at least after 20years the home owner owns the system free and clear. I did not start the lease I purchased a house with Sunpower 2years old.

I had the first meeting in May of 2021 with the sales agent and the contract was signed then. We are in Oct now and still no solar electricity yet. There is a lack of management, planning... no supervisor ever contacts and update you about what is next. I have to call and text or email "too many times" to have my project rolling. I am so nervous even after this project is done, how the customer service would be in case of repair or any technical issues. If I go back, I would not choose them and I do not recommend them to anyone. They also increased the cost of my project by 9k. Their excuse was the city decides to instal the panel in a different place. We all know most contractors the trick or first proposed price and the real pricing. They first offer a reasonable price but then later on they pretend that it is out of their hand. A professional company would sent a professional person to assess and evaluate, estimate the price by knowing the setting and where and how the box should be installed. Even as a doctor myself, I have learned now that the electrical box has to be located closest to the city electrical pole. How did they not know it before they gave me the price other than it was only a trick to signed me up as a customer. I do not recommend this company, and I am very nervous about the future of their customer service. The worst part is there is no one that you can talk to....

Putting in the system was painless, the process for setting up the contract was OK. The installation went fine. System looked great at the time. Over a period of a 18 months... I have a dead panel and Blueraven responds that we will have someone come out and correct that next week. OK... Nobody shows up. So I send emails and call and the next person acts like this is the first time someone is calling them. Someone will be out next week. NO SHOW!!!!! 3 Months later the guy shows up, put a different type panel on my roof than what I purchased and..... nothing. I call back and they say it takes a couple of days. A week later...I call back and they will send a tech out. No tech shows up. Ever. The panel is dead to this day. After installation support has been horrible. Over the last 90 days.... Last week I called in help because the whole system is offline and they tell me someone will be there "Tomorrow". No show. I call back and they tell me someone came out and let me look at the notes. I tell the guy, I have camera's around my property and nobody entered it. He then changes his toon and says someone will be out in 2 days. The guy shows up and literally reboots my system. Something I have done 8 times in the time they took to show up. He can't climb on my roof so what he does could have been done over the phone with me as remote hands. He says they will have to send out a tech.....3 week go by and no tech. Call BlueRaven and they tell me, "The ticket was closed after the onsite tech fixed the issue." The onsite guy has told me that he CANNOT fix the issue and another tech should come out. I asked why they didn't contact me when the system went offline because their sales guy said that they would. That they would know before I do. Their tech team tells me that they could not possibly monitor all the solar systems they have installed. He says this to a guy that literally monitors and manages Hundreds of Thousands of computer systems. At the beginning of this process I was happy with them. At this time, they will get no recommendations from me and I will be sure to tell everyone I know....do not use BlueRaven. If I could return this entire system and get my money back, I would. P.S. I reached out to Enphase, the manufacturer for another certified installer, and had a third party come out. They found and fixed the issue. BlueRaven....crickets.

When it works we save $$$ unfortunately it doesn't seem to work when we need it the most during our Arizona summers... The first summer in AZ with it the inverter broke and of course we didn't know until a $600+ bill from aps came (on top of the $127 we pay Sunpower). It takes them days to send someone out to inspect the unit, then another few weeks to get the inverter, then to get someone out to replace the inverter... Let's just say we had 3-4 months of $600+ bills in 2020, which would be normal if we weren't paying for solar but we are. After multiple attempts to get them to make things right, they finally reimbursed us the monthly $127 during those months that we weren't using Sunpower due to the broken inverter. Once the inverter was replaced things seemed to be going amazingly. We were receiving the minimum $20 aps bill that we expected as well as paying our monthly $127 to Sunpower. Until July 2021 (AZ summers have been in the 100 degrees plus for 2 months now) suddenly our bill jumped to 500+ Customer service can be helpful but are limited to what they can do by their company, the company has no urgency on seeing what the problem is... it is up to you to try to understand yourself. Let's just say we don't know why our bill is so high and has been the past 3 months, but it's a waste of time to call and try to get answers. Bottom line if it works it's great, if it doesn't it's not likely you'll receive much assistance in finding out the reason. Side note, if an inverter breaks they cover the inverter cost as we leased it, but there is no compensation otherwise. We just have to be prepared for a $600 aps bill anytime.

Just heard from SunPower that they will not be able to send out a tech until Sept 9, 2021, as one of my two inverters is not working. Thus, my panels are generating about half the power designed for. It is ARIZONA and 110 degrees! I have had the system for eight years without any heartache. Something is wrong when a company can't service it's leased products in a timely fashion. Six weeks down time is unrealistic. If there service department is that overworked, then for crying out loud hire more people. Now I am glad I decided not to get involved in their battery storage as one can only imagine how long it would take to service that. I am not a happy customer.

I averaged my rating! 5 for product, 0 for support. I like the way the system is set up: multiple inverters so you don't have a single point failure, great warranty, authorized installers are very competent, and one company/manufacturer to deal with (more on this later.) For the first 9 months the system didn't work, but I paid for the system from day 1. I called SunPower - they say installer problem. The installation company checks the system - calls SunPower who reprograms the system and says wait a week to see the improvement. This scenario reoccurred again and again for 8 months without improvement. I went to the installation office and made them call SunPower to work out a solution. Within a month SunPower did another reprogramming which finally worked (Note: Caution below). I asked SunPower to reimburse me for the PG&E electric service I had to purchase during the 9 months during which I was also paying SunPower for solar power. I got bounced from one customer service agent to another to another, etc. After 6 months they offered me one-fifth of the expenses I had incurred. The contract has a Arbitration Clause. I have filed to arbitrate and they refuse to arbitrate or even acknowledge that the claim has been filed. In short there is no customer service and no arbitration. I'm stuck! Caution: They can program your system in or out of existence - SunPower has total control throughout your systems life. This reminds me so much of the Great Benefits Company in John Grisham's novel The Rainmaker.

Very good. Timely and professional installation. Good warranty (not clear what it actually covers). Good workers, precise and neat. I would do it again except for 1 small thing. It appears the sales and support people are one and the same. We did pay upfront and not lease, but that should not be any excuse for their curt attitude, bordering on rudeness, when questions arise. First off, they tend to ignore you (take the money and run?), then when they eventually answer they are seriously reluctant to give help until they are absolutely sure they wish to help. They tend to be scornful of any suggestion their system is not 100% operational. Their server is frequently down, and they never tell you. Frankly, their customer service is abysmal. It may be arrogance, as they are consistently number one in review ( some seem generated by employees, a too common practice) So buyer beware, if you wish good followup and good customer service, go elsewhere for your solar needs.

Very well built panels, terrible monitoring site. We have had these panels for two years. It is a 10kW that is delivering an average of 12mW/yr. We track our performance with a SolarLog which is needed to ensure that our SRECs are correct. The SunPower monitoring site worked poorly at first and now mostly not at all. Example, today we are currently running at 9.8kW. I know this from the SolarLog site. The SunPower realtime shows 0.2kW for production at the same time. We were told that we could track power productions vs power used, total fabrication until they hire someone to repair the site. We invested a lot to make this 1978 hummer of a house into a hybrid and a good monitoring system would go a long way to keeping it efficient. Too bad we didn't get that with the SumPower panels. Our installer, BluSel, is fantastic. They have tried everything possible to be sure the install didn't have any issues. This rests solely on SunPower and their neglect of this aspect of their business. I have 45 years of experience as a vender to the solar panel industry, these are good panels. Too bad after install support is non-existent from the factory

I have had my solar panels for 6 years and my solar panels stopped working. I rent my panels from SunPower who provides all the maintenance and operation on them. SunPower sent out a third party contractor who diagnosed the problem as a defective power inverter. The contractor said that it should take should take about two weeks to get the parts and a day to replace the inverter. It has been three months and my power inverter still has not been repaired. I have called both SunPower and the third party contractor numerous times to get a status update and each one blames the other for the delay. UPDATE: Parts were finally received by the contractor to make the repairs (after more than two months since the contractor informed SunPower of the problem). However, I strongly believe that if I had not made repeated calls to SunPower concerning my problem, nothing would have been done.

At the front end they were great. They have a very clean and well laid out plan and are good about updating you at major steps along the way. I asked a lot of questions before signing the paperwork and early on in the process and the responses were clean and professional. My installation date was moved up to an earlier time (October 3rd, 2019) because they had an additional crew in the area. The install went fine and the crew that came in did a nice job and cleaned up well afterwards. Once they were gone, the problems started. I noticed that some of the panels weren’t communicating with the system. I called and they sent out a tech the next week. The tech told me that since I didn’t have permission to operate yet, they wanted to wait for inspection to be completed and then they would troubleshoot. The inspection was set for the next week so fine, I can wait. I get a call the day before from the Blue Raven inspection group saying that they want to push off inspection until the panels are in good working order. This back and forth nonsense goes on until mid-December when finally they decide to just go ahead with the inspection. The inspection didn’t pass because there was information missing from Blue Raven’s packet. I call and they are surprised that I didn’t get a packet from them but promise to fix it. Forward several weeks more and finally the inspection passes so now we can get the net meter install scheduled. By the end of the year, I have a net meter. I get permission to operate on January 6th and now I’m generating on 40% of my panels. There is a whole string (12 of my 20 panels) that still doesn’t work. I’m never notified of the next step until I call in. I’ve had 2 cancellations this month where I got less than 24 hours’ notice or no notice at all. Every time the tech comes out they claim noise or that they don’t know what is wrong. For the current issue which they say is noise (and possibly it is), they told me in December that they ordered a filter to install once inspection was complete. The claim for cancelling at the end of January was that they realized that they needed to order a filter so apparently they just didn’t feel the need to show up or call. Suggestions to Blue Raven Solar: • Get all of your departments on the same page. Early in the process I would get bounced constantly between the install team and the permitting team (and maybe others). One department would cancel an inspection or work citing the other group and wanting them to get their part done first. This went in a loop for some time with each one always delaying the other. • Assign an account owner (someone who you feel is with you through the whole process instead of getting someone random each time). It's painful to have to explain everything that has been going on each time I call in and nobody seems to feel a level of responsibility or have a grand plan other than to send out a tech. • Improve Communications. I keep getting promises that someone will call me back but I'll wait hours/days and still no follow-up. It's only after I call in that they move on any kind of next step. I have also had them tell me that a tech is scheduled for some date days away. That's great but I would still like to know when they're coming over to work on it. I shouldn't have to call in to get an update. That should be automatic. Emails or text messages should be able to be sent out when there is an update in the case and I should know what was being done to troubleshoot or what was found. • Have an escalation path. The tech they're sending could be very good or he could be not so great. If there are issues though, I feel getting more eyes on the problem is better than compartmentalizing. How about a group call with Blue Raven HQ, the tech, myself and maybe envoy/enphase to agree on a path forward.

Had my SP system for 7 years as a100% prepaid lease. At first they were excellent with customer service and would call or email if system wasn’t performing or reporting in so they could monitor. Customer service and their performance guarantee has since severely degraded. Can’t get call back even when promised by representatives. I’ve called so many times I can’t count them all. I’m now approaching 4 months with a defective system and no means of monitoring or knowing if system is even producing power. Instead I’m being told they can’t get the parts needed to make repairs and they can’t even estimate when they might get the parts! Makes me very suspicious and concerned that they are having financial problems and are possibly about to fold. Could this be the reason suppliers have stopped shipping parts? Suggest any potential customers carefully evaluate the financial stability of SP or any solar company that they may be considering.

Sun powering my opinion has the most innovative product. But having the most innovative product doesn’t mean it is the best pro duct overall. You also have to look at Reliability , Customer service and if they monitor your system. I have had this system for 3 years and have not gone 12 months without a failure. My system is down again! After two years the inverters went out and had to be replaced. Six months later, where I should be producing 60 kilowatts I’m getting 6. I had to call them, so if they had the ability to monitor my system why couldn’t they call me. Systems been down a week and five days and still no call. Last time I had to call the local repairman to set up an appointment time, I guess they learned there lesson this time they will not give me there no. I will say when this system works it works well. When a service person come out to work on the system they do a great job. They should be able to show up in a timely fashion. I would LOVE to recommend Sun Power to my friends, but I can’t, I have been down three times in three years the last time was down for over three months. Let’s see how long it will take this time.

We decided to go with blue raven back in April/May . They said it would be a month tops to get everything done and have it up and running. Well, it’s now October and they just barely put our panels on last week. I never received communication about when our inspection would be, so I called today and they had to re-apply for the permit because this process has been too long! So after it hopefully passes, then we can schedule inspection and then use it. It could take another month or so. It would’ve been nice to get solar during the summer. This company has been super frustrating. They have messed up with their communication, they sent wrong materials so we waited even longer, we had a no show from the installers and everyone blamed the other person for everything. It was literally one thing after another. The installation guys were fine, they did their job once they came. But everything else has been a headache. If I was to do this all again, I probably would NOT go with blue raven. I will try to update again when we pass inspection and get everything up and running. They told us we would produce 1% more power than we use, so we will see if they lied or told the truth.

Still waiting on Blue Raven to contact us!! Do your research before you go for Solar system. I'm sure there is much better and honest company out there. We have solar panels for few year now, and nothing has improved. We are still paying around the same amount ( about $ 300.00) in electric bill. We have been trying to reach out for them, with NO response!! It's frustrating to see the lack of response, communication, transparency this company have! The first contact was wonderful, a lot promises; good "stories" , awesome custom service until you buy it, after that, we found out the hard way that the most of information they gave us wasn't true. The installation was pain full ( they installed on the wrong side of the house and took then another month to fix it). But all this isn't our biggest problem with them . The biggest problem is we have a solar system that doesn't work, and no one to reach out!! I have been waiting, and waiting and waiting and I got nothing!!! Nothing but a expensive solar panels on my roof and a power bill that still cost exactly the same all year long just like before. Extremely dissatisfied and disappointed!! We gave them a chance , a lot of chances, now I'm ready to let our lawyers to handle this!!

Our SunPower system was installed by ProVoltz who at the time was a full service company for SunPower systems. In June the SunPower monitoring system failed to notify me or the company when it stopped generating power. Apparently the monitoring system has been designed with no ability to notify anyone about problems. I happened to notice a light that flashed amber periodically on the Inverter a couple of days after the failure. I followed up by checking to find we were not getting any power generation. I immediately called ProVoltz but after a couple of days I never received a call back from their office. I still had the cell number for the owner of ProVoltz and called him directly. Then I found out that he now only does sales and I must go to Sunpower directly for help. In the meantime I had found the inverter was displaying the message “Error! Int. Error E031”. With a few quick internet searches I learned this is a common failure mode with our model of inverter and it requires that the inverter must be replaced. My nightmare started as I began my journey with SunPower support. In my first call to the 800 help line the person answering did everything possible to try to send me back to ProVoltz. After 20 minutes with me insisting that the owner of ProVoltz told me my support must come from SunPower they finally opened a case and said someone would call to set up an appointment. In a couple of days a scheduler called and said the first available appointment would be a month later. When that appointment took place the technician spent 45 minutes to determine that the inverter needed to be replaced. One of the reasons everything takes so long is that the customer facing individuals don't seem to know much and have no authority to do anything. They are constantly calling someone else at every step to find out what to do next. I was then told that the replacement inverter had to be ordered and it would take three to four weeks for it to arrive. I waited a month and heard nothing. I have now called the help desk again and, only after asking to talk to the person's manager was I promised a call back from scheduling in a couple of days. I have lost two and one-half months of power generation in the most productive time of the year and I am still waiting. Clearly SunPower has no regard for their existing customers. This is the kind of service I expect on a $200 computer, not a $24,000 solar system.

Do your research and pricing before choosing Blue Raven. I have found another lie that Blue Raven has told me. I have done everything that they have said, paid all of my payments, sent in the $180.00 checks that they have sent me and put all of my refund tax from Federal and State towards my loan and because they charged me way to much (more that the other solar companies). $41,197.00 is what they charged. I have paid in $7,161.03 in 14 months and because I have not met the 30% (they promised that I would with my tax payments). My payments are going up to $258.85 a month. My electric bill was never that much. This company told me in the beginning that my payments would only be $155.00 a month, because that was what I was paying for electric at the time. The panels are not saving me any money, I am paying more to have them. STAY AWAY FROM BLUE RAVEN SOLAR.

The installation was fast and the system works great. However, here is the part Blue Raven has developed a Pinocchio nose. I asked our rep how the financing works. He said each month Blue Raven sends us a check for our average Rocky Mountain Power bill which is $59. Then each month we send a check for $89 to GreenSky for the loan. Each month. I asked him again repeating what he said. I asked if this is for the duration of the loan as I thought this was too good to be true. He said yes and repeated it all again. I repeated my understanding again. We went through this a few more times. We filled out the paperwork. For a year we received and deposited the checks. Now June 2019 I called to see where our checks are as it has been a few months of no checks. I was informed our 18 months was up. I asked what 18 months. Customer service said we were on an 18 month program. This was obviously the first I and my wife had heard of the 18 month program. They said we signed the agreement and there was nothing further they could do. Remember the saying about things being too good to be true? Yeah.

I am writing this because we are very dissatisfied with the service we have received from SunPower Solar customer service.      We really do like our solar panels, which were installed in 2015, but for whatever reason, SunPowers customer service has become "HORRENDOUS". Anyone  thinking of installing solar, should think long and hard before using this company.  I should make it clear, that their product is good, but their service is terrible, and I am not referring to the men working in the field, just all the office employees you have to deal with.       Between November 2018 and April 2019, our system has gone off line twice.  On November 28, 2018 we received an email stating that we would be receiving a pre-paid MasterCard for $330.00 for compensation, then shortly after that we would receive another  for $300.00 for our inconvenience.   This email was received after the first time our system went down. Absolutely  "0" restitution was offered after the 2nd time it went down. Originally we were OK with that, but now we "Are Not"      Because we never received the 2nd card, and that is where all our problems started.  Almost 6 months and 5 phone calls later-----Still Nothing.        All they do is switch you from one person to another, and you have to explain the whole problem over and over again. They are forever putting you on hold (one time I actually waited 55mins before they picked up again).  I have asked to speak with a manager many times and that is impossible. Every time I called, I was told  "they are all in a meeting" go figure!!     The highest I ever got was a case manager (I won't mention his name on line) but he lied to me, more then once. They are just playing games, and hoping I will give up!

My experience with sunpower capital plc is very negative. We sincerely regret having solar. I've had the solar system for two years and our roof started leaking about 3 months ago. The customer representatives are inexperienced, rude, and very unprofessional. They claimed the roof leakage is not related to the solar panels, but they sent an inspector who reported that panels should not have been placed on the weak roof. Please verify before you install solar, so you don't have headaches like us. We want to discontinue this solar so badly, but they claimed it's impossible due to the contract. May God have Mercy.

My system stopped working . Took 4 weeks to get someone to look at. Then no call back to tell me what’s wrong . I called several times and I’m told the report is being reviewed. Asked for someone to call me to give me time frame for repair , no call yet. It’s been close to two monthes and no timeframe . All I get is out technical department is reviewing to determine what’s wrong. Pretty sad since there are only two components panels and inverter and one or both are bad needs replacing. Sun Power suppose to be experts but can’t figure out what’s wrong . Run do not lease from this company. Customer service is a call center oversees so only scripeded answers. Time for a attorney since they still want me to Pay my lease payments

My panels were installed in November of 2015. I was told that they were top-of-the-line. After all was installed, it was inspected and it turned out that all the electrical panels/inverter in the basement had to be moved because they were originally installed under a drain pipe. I have since had periodic problems with the inverter, losing several weeks of power production over the years. I have been promised that it would be fixed, but it hasn't. I have been promised compensation for the lost days of production, but I haven't received anything. Third, my production has fallen off considerably. I was told that production decreases by about 1% per year up to a max of 10%, but my production has fallen off way more than than projected. The people I have dealt with have been very nice, but their failure to follow through it completely frustrating. I would not recommend this company

When I first started with Sun Power some of my panels were not hooked up. After three month they got them hooked up to deliver power to me. A circuit breaker pops everytime my unit reaches 8KW. I have to reset it so I called them. They told me someone would call me in 5 to 10 days. Still no one called me. I called them back and they told me they would get right on it. Three days has passed and still no one called. I spent an hour on the phone trying to reach them. They have to contract some other solar company to repair my system. Do anyone know how to get from under there contract for the type of service they are providing?

Customer service and accounting is shopped out to people in the Phillipines...and they do not have the same business mentality as American employees...too "robot like"...extremely difficult for them to get accounting issues resolved...it took almost a year to remove an erroneous finance charge from our account....$2.82 that was not a valid charge stayed on our account for 10 months...and the way their system is setup everytime we ordered materials the shipment would always get put on credit hold...the fact that these outsourced accounting people were like robots and couldn't grasp the concept of making sure customers receive their orders in a timely manner...completely unprofessional...leave messages and noboby calls back...send emails that get ignored...just horrible customer service

We had a great guy come over and talk to us about Solar and this company. We investigated this company thoroughly... My husband is an electrician who approved the design and I'm a CPA so I know that we would get the maximum benefit out of the tax credit. We were convinced it was the right thing to do. All the permits where complete and the system was designed in a timely matter. This was over a month and a half ago and we haven't heard a single thing since. We even had the cash ready to pay. We have tried to contact our initial salesman, he does not answer when we call or respond to any texts. I'm just flabbergasted; we were an easy sale. I'm starting to believe this is somehow a scam and because of our jobs we were too "informed."

I just signed for Blue Raven and have had some positives and a few negatives. First: the people whom are the face of the company (those who did the install and sales) were nice and pleasant to work with. However, often they came outside the appointment window in which they told us. Once we were told to expect people at 8:30 am and we had people at our door before 7:30. We had people come for appointments that we never scheduled. We also were told that there would be a grace period from when the solar panels become active to our first bill. THIS IS A LIE. They completed install of our solar panels around Nov 10th, 2016, because there were issues with inspection, we couldn't finish the inspection until beginning of December. We literally got the okay to turn on the panels AFTER our first payment came through. Not good business practice. The only reason I am giving this 4/10 is because of the people who installed and did the face to face portion of this business. Otherwise I would give them a 2.

IT ALL DEPENDS ON YOUR CONTRACTOR: My Sunpower Solar system is 5-1/2 years old and I noticed it had stopped producing electricity. I found out the dealer that installed it went out of business. I contacted another official Sunpower dealer and had to pay them $100 min service charge to come out and take a look. Found a blown fuse in the inverter, but also discovered a burned out solar panel. Sunpower Co. did supply a replacement panel and I did not have to pay for the labor to replace it. However, my system is still producing less than half the power it should. Service guy said probably a bad connection somewhere, but I have to pay to have it checked. If the original contractor was still around the warranty would cover that. The local dealer refuses to do the service on an hourly basis and wants to overcharge for it. I'll have someone else do it. I wish Sunpower Co. would back up their dealers better.