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Sunlux Reviews

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66 User Reviews

7.2

Overall Score

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Summary of Reviews

Star Rating

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4.7

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67 Reviews

Review Breakdown

5 grade

78%

4 grade

15%

3 grade

4%

2 grade

1%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Matar Norco, CA

Felt that once sales associate finished sale he didn’t check back afterwards to answer any questions. There were multiple people involved and it was confusing in who was our go-to person at times. Erika continues to keep in touch which I appreciate. Disappointed the delay in the Tesla battery wasn’t brought to our attention immediately. They waited til contract was signed and then told us the details. We signed up fall 2020, installed winter 2020 and have been told Tesla won’t be sending out batteries until after summer when we need it most. No discounts for inconvenience was offered. Just tough luck.

4 years ago

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Michael Lancaster, CA

We were looking to purchase and Sunlux had a good loan program. Other companies wanted to lease to us and we didn't really want to lease, we wanted to purchase. Once we got installation scheduled, it went very very smoothly, it was excellent. The sales team is excellent but you might have to press them on time. I had to be persistent to get my installation scheduled. Some people were very responsive and very helpful like Chris D.--he was excellent--and then there's some that were hard to get ahold of or get an answer from.

4 years ago

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Jonathan Glendora, CA

I chose Sunlux because it is a smaller company and I was looking for a more personalized service rather than being just one in a line of a million people. The installation process was a little slow. Our project manager was a little challenging and didn't provide a lot of direction or clarity and required me as a customer to do a lot of follow up and figure out what the next steps were.

4 years ago

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Manuel Redlands, CA

The installation process was seamless. I think it would've been nice to have a follow-up call from the the representative--I was never walked through downloading the app or even how to use the app--so that would've been a nice addition that's all.

4 years ago

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Lydia Plunk Diamond Bar, CA

The quality of the product appears to be fine. The people are neat, polite and care about providing good customer service, however the communication needs improvement in order to receive 5 out of 5 stars.

4 years ago

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Anonymous Laguna Beach, CA

The process went fairly well but with one issue that took a while to resolve but it was resolved to my satisfaction. The workers that I dealt with were positive and the sales representative also seemed knowledgeable.

4 years ago

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Doug Cowie Round Rock, TX

Best pricing options and appeared to be most knowledgeable about the product. A little slow on the implementation and issues with local utility.

4 years ago

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Penny Simmons Fontana, CA

The sales person needs to explain everything. They need to check to see if there is a space for the box for the panels

4 years ago

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Jung Hacienda Heights, CA

Responses to customer request are getting slower after system got installed

4 years ago

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Harris Auerbach Agoura Hills, CA

Good people. Tried hard. Overcame issues and worked with me.

4 years ago

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