Sunlux: Read 66 User Reviews From Real Homeowners

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Verified Customer

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Charles Los Angeles, CA

Overall I think they're great. They did a good job--I would definitely recommend to other people. I had to email them four or five times before they sent out a technician so I would say the responsiveness on that was pretty poor but everything else about the support was good. The installation process was great. At the last minute there was some kind of confusion that happened where they failed to turn on the system and they seemed to be all mixed up. I was told by customer support that the system was on and producing but it wasn't so I'm not sure why they got mixed up like that but basically we went for like a couple weeks worth of delay on the system becoming operational because of the whatever confusion they had.

3 years ago

Reply from Sunlux

Charles,
We have had several people mention that there was issues regarding communication in our service tech department. As a result, we have overhauled that as we heard complaints and combined our Inspections and Service into one larger department called Logistics - this enabled us to double our coverage as well as support as we cross trained these awesome techs! We are not perfect, but try to do what is best and always pursue perfection.

Mar. 8th, 2021

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Verified Customer

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Leah Reseda, CA

Sunlux was very responsive to any questions and they kept us updated on the progress as far as when the actual installation was going to start and actually started earlier than anticipated that finished within a very short period of time so we were happy about that. The installation process went smoothly, the crew was fantastic--very polite and professional--and if I had any questions or concerns, they were front and center in answering those without any hesitation. The only concern that I had was I think there was a little bit of a break down in the transition from paid electricity to the solar add-on with the power company and it was probably four months before the paperwork was finally corrected.

3 years ago

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Verified Customer

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Joe Spicewood, TX

I chose Sunlux for their professionalism, honesty, they weren't pushy at all, they allowed me to digest the information and talk to my wife so we could make a good decision. Some of the other contractors we dealt with were very aggressive for us to make a decision right then and there and not knowing much how it works. It was nice to know that with Sunlux, we had our time, and they took more of an educational process--they were educating us how it works, why it works, and how it benefits us. Then when we were ready we decided to make a decision rather than being pressured into it. Installation was good, it was pretty smooth, there was a couple of little hiccups but I kind of expected that--it's construction--but you know they took care of things right away and they let us know any issues right away and the game plan how those are going to be resolved. Everytime I needed an answer from my project coordinator they were available, including the sales team, or anybody that I would talk with.

3 years ago

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Verified Customer

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Matar Norco, CA

Felt that once sales associate finished sale he didn’t check back afterwards to answer any questions. There were multiple people involved and it was confusing in who was our go-to person at times. Erika continues to keep in touch which I appreciate. Disappointed the delay in the Tesla battery wasn’t brought to our attention immediately. They waited til contract was signed and then told us the details. We signed up fall 2020, installed winter 2020 and have been told Tesla won’t be sending out batteries until after summer when we need it most. No discounts for inconvenience was offered. Just tough luck.

3 years ago

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Verified Customer

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Jay Long Beach, CA

This is the third house we're dealing with Sunlux so we started with them and we were very impressed. Installation went beautifully, simply, professionally. They have been very responsive when we've had any questions or issues come up. They really kind of helped us work through problems with past companies and we love our salesman Mark so this is the third time we're working with Sunlux.

3 years ago

Reply from Sunlux

Jay, thank you for the continuous support and trust in us. Things always dong go perfect, but we try our best to ensure things are taken care of.

Mar. 8th, 2021

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Verified Customer

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Matthew Yucaipa, CA

I like the presentation and the quality of the finished work, the step-by-step process of how they install, and what type of installation they do versus other companies. Their customer support was responsive when I had questions. Everything seems great so far--it's only been out for a month--but everything seems like it's doing what it was supposed to be doing.

3 years ago

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Verified Customer

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Layne Mission Viejo, CA

Well after researching and talking with many different providers, Sunlux just stood out mostly because they offered by far the best financing options. They had some of the best panels available and I just felt like their overall use was remotely good so all that adds up to be the best option. They've been pretty good at getting back to us with our questions throughout the process and installation was good.

3 years ago

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Verified Customer

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Gerald Riverside, CA

I liked the presentation that the salesperson provided. If we needed anything during the installation process, we could contact our project manager directly and he got back to us really quickly. The customer service reps have always been responsive and they've been very informative and they tell you exactly what's going on. It all seems to be working well--exactly as advertised--and so far going well.

3 years ago

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Verified Customer

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Jessica Oceanside, CA

The sales person was very knowledgeable, responsive, and had a great product knowledge and then the account manager who took us to the end of the project was also very knowledgeable, professional, and had great response time. Customer service handled everything professionally. The installation process went very smoothly. I like that Sunlux is an all-inclusive company and provides all services under one roof.

3 years ago

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Verified Customer

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Josh Chino Hills, CA

When I was initially looking into getting solar, one of the first things I did was look into the different panels available and all the equipment that Sunlux offers was all top of the line stuff that I had sort of evaluated prior to contacting them. It's been a very positive experience. Installation went very smoothly. Occasionally there'd be some delay it communication back from them regarding my questions.

3 years ago

Reply from Sunlux

Josh, Thank you that you were patient during communication. As any company, sometimes we have turnover, and when it happens in Project Management it hurts extra. We always try to improve and make sure things go smooth, but that doesn't always happen. Thank you for continuing being a great client!

Mar. 8th, 2021

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Verified Customer

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Louis La Puente, CA

Sunlux was professional and communicated very well throughout the process. They tailored my expectations such that the panels were completed before the estimated timeline. They worked quickly and professionally, and it appears to be high quality work. I'd highly recommend them.

3 years ago

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Verified Customer

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Chad and Tatiana Poortinga Valley Springs, CA

Great customer service and pricing! The estimate process was so simple and quick! All of the staff treated us great and the installers were great too! I am definitely recommending Sunlux to anyone interested! Great work Sunlux!

3 years ago

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Verified Customer

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Michael Lancaster, CA

We were looking to purchase and Sunlux had a good loan program. Other companies wanted to lease to us and we didn't really want to lease, we wanted to purchase. Once we got installation scheduled, it went very very smoothly, it was excellent. The sales team is excellent but you might have to press them on time. I had to be persistent to get my installation scheduled. Some people were very responsive and very helpful like Chris D.--he was excellent--and then there's some that were hard to get ahold of or get an answer from.

3 years ago

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Verified Customer

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Vicente Ontario, CA

Sunlux was just better as far as information being provided. It was clear what was available and not available with the price. Basically it the communications of the program were a lot better. Customer support was very helpful and was always in communication. The equipment seems to be good quality and I haven't had any problems yet.

3 years ago

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Verified Customer

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Anonymous Carlsbad, CA

They were most flexible on meeting my needs. Customer service helped get around some road blocks that the city administration was placing up on us. Everything went very well once they got the permission to do the installation.

3 years ago

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Verified Customer

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Jonathan Glendora, CA

I chose Sunlux because it is a smaller company and I was looking for a more personalized service rather than being just one in a line of a million people. The installation process was a little slow. Our project manager was a little challenging and didn't provide a lot of direction or clarity and required me as a customer to do a lot of follow up and figure out what the next steps were.

3 years ago

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Verified Customer

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Nancy Luca Los Angeles, CA

They took special care in addressing my concerns about them and their products. When I made recommendations as to their ability to service my needs they responded in a positive manner.

3 years ago

Reply from Sunlux

Thank you Nancy we truly appreciate the review.

Aug. 24th, 2021

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Verified Customer

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Gordon Walnut, CA

Sunlux was very honest in their estimates and forecasts on our solar project. Sunlux was very diligent in pursuing the proper city permits for our home. Installation and implementation also moved forward very quickly.

3 years ago

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Verified Customer

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Dan Rancho Mirage, CA

I got a bunch of estimates. SunLux was competitive with all and offered the most service. They did a great job on the installation and followed up on everything. Their installation team and customer service were great.

3 years ago

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Verified Customer

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Martin La Verne, CA

3 years ago

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Amanda Hemet, CA

I don't even know if my panels are working. I still receive electric bills right now so I really can't say I'm saving any money at this point. We were told that we were going to be shown how to use the app and how to track the panels but we haven't heard anything. We've had an issue with our breaker since installation and I've emailed and nobody has finished helping us with that so now we're branching out to get help elsewhere. I won't be referring Sunlux to anybody.

3 years ago

Reply from Sunlux

Hi Amanda, sorry to hear that some of your issues were not resolved. Please email me directly at joe@sunlux.com and I will ensure that any outstanding issues that might have slipped through the crack get taken care of.

Mar. 8th, 2021

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Verified Customer

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Helen Chino, CA

It just seemed like Sunlux has pretty good reviews so I just went with that and the price was lower than most. Installation went very smoothly. They answered all the questions that I had and were very clear.

3 years ago

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Verified Customer

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Manuel Redlands, CA

The installation process was seamless. I think it would've been nice to have a follow-up call from the the representative--I was never walked through downloading the app or even how to use the app--so that would've been a nice addition that's all.

3 years ago

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Verified Customer

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Carl Palm Springs, CA

Well I'm happy with Sunlux. Just a very good positive company. They just had all the answers when I had to call and ask them what was going on. It's functioning properly as much as it can and I don't even worry about it.

3 years ago

Reply from Sunlux

Thank you Carl. Let us know if ever something comes up or if you ever see the system not reporting in and we will ensure you are taken care of.

Mar. 8th, 2021

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Verified Customer

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Keith Trabuco Canyon, CA

Installation was very smooth. I would say the financing is very smooth and professional as well. There were delays in getting some questions answered in some things but it was still a good experience.

3 years ago

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Verified Customer

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Andrew Temecula, CA

They seem like they knew what they were doing and had helpful customer service. They were on top of talking to me when I needed help and updating me on things. Installation went well, and the panels work well.

3 years ago

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Verified Customer

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Lydia Plunk Diamond Bar, CA

The quality of the product appears to be fine. The people are neat, polite and care about providing good customer service, however the communication needs improvement in order to receive 5 out of 5 stars.

3 years ago

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Verified Customer

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Gary Muller Stevenson Ranch, CA

Best team I ever worked with from the sales department to the project manager, installation was incredible and the staff handling the SGIP paperwork were phenomenal

3 years ago

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Verified Customer

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Anonymous Laguna Beach, CA

The process went fairly well but with one issue that took a while to resolve but it was resolved to my satisfaction. The workers that I dealt with were positive and the sales representative also seemed knowledgeable.

3 years ago

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Verified Customer

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Forrest Santa Ana, CA

The staff was courteous and seemed to know what they're doing. They kept me informed of every step. I liked the interface that I had with the designer.

3 years ago

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Verified Customer

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Alex Santa Ana, CA

They have good prices and I like the technology. Customer service was very responsive, the installation process was very quick. It's a good experience overall.

3 years ago

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Verified Customer

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James Valley Village, CA

I was under the impression that I would get like as zero dollar power bill based on all of the analysis done by the sales people and that's just not happening so I'm not as satisfied as I would like to be with the system simply because now I'm paying for the bill on the solar as well as still paying for a power bill of some sort so it's just okay.

3 years ago

Reply from Sunlux

Hi James. We are very diligent in ensuring your system was designed with net zero cost. We are happy to review your utility bill and find out whether if we fell short or analyze to see where the problem is. Please email mike@sunlux.com and he will be more than happy to take care of this.

Mar. 8th, 2021

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Verified Customer

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Gary Picou Georgetown, TX

Sales rep was responsive and patient as I explored solar options. Once I decided to install a system, the project manager kept me informed.

3 years ago

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Verified Customer

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Jonathan Rathmann Corona, CA

Sunlux is responsive to my questions/concerns. I had a concern during recent rain event, and they came out and help me fix it.

3 years ago

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Verified Customer

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Nick Suciu Pacoima, CA

From sales to execution to pricing, my experience with Sunlux has been amazing. Especially Gary L in sales!

3 years ago

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Verified Customer

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David B. Murrieta, CA

Everything went without a hitch from begining to end. Great project manager. Allways on time and great installers.

3 years ago

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Verified Customer

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Doug Cowie Round Rock, TX

Best pricing options and appeared to be most knowledgeable about the product. A little slow on the implementation and issues with local utility.

3 years ago

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Verified Customer

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Anupom Ganguli Arcadia, CA

Fast response, good information, reliable references, fair price, solid guaranty, delivered quality product on time.

3 years ago

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Verified Customer

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Jarrod Monterey, CA

Installation went very well. They were done within one day--that's very good. Customer service is very responsive.

3 years ago

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Verified Customer

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Michael Zapf Simi Valley, CA

Overall it was a five star experience. Some groups were better than others, but overall great.

3 years ago

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Verified Customer

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Jesus Gonzalez Cotero Apple Valley, CA

Very attentive in all I requested and helpful with the design and excellent communication

3 years ago

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Veronica Arana Chino, CA

Sunlux was very professional, we had a quick installation, and great customer service.

3 years ago

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Michael Izumi Glendale, CA

Customer service, good product selection, good customer follow-up after installation

3 years ago

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Verified Customer

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Tim Rancho Cucamonga, CA

Easy to work with, upfront with what they quote,great group of installers, clean work

3 years ago

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Eric masri Glendora, CA

They were great, it was during the begging of the pandemic and they wore a mask.

3 years ago

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Penny Simmons Fontana, CA

The sales person needs to explain everything. They need to check to see if there is a space for the box for the panels

3 years ago

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Verified Customer

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Theresa Tedesco Temecula, CA

Because everything they provided from product to customer service was excellence.

3 years ago

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Verified Customer

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Erica Marquez Fontana, CA

They were very knowledgeable, helpful and explained everything to help understand

3 years ago

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Verified Customer

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Travis Norco, CA

Great execution and communication. Pricing was upfront and fair. Product is high quality as well.

3 years ago

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John Bassir Beverly Hills, CA

One star is too many ..... They are absolutely unprofessional . They gave me a bid and a timeline and it took 4 month to find out through the city expediter that SunLux design is faulty and it does not meet city standard , where we had provided them the exact requirements. Now after wasting so much of our time , they demand extra $5000 money for redesigning which requires more panel or stronger panel .. I ended up shopping the same with LA Solar whom are very professional and fast and demanded sunlux to refund my deposit and they did not . We took them to small claim court and they lost and up to day they are not paying whats owed to me so I am taking further action. Do your selves a favor and stay away from these guys

3 years ago

Sunlux Reviews

Summary of Reviews