Sunline Energy Reviews

4.5

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122 User Reviews

7.0

Overall Score

4.5

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122 User Reviews

7.0

Overall Score

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Summary of Reviews

Star Rating

4.5

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124 Reviews

Review Breakdown

5 grade

71%

4 grade

15%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Jeff Bergstrom Oceanside, CA

4 years ago

Reply from Sunline Energy

Hi Jeff, thank you so much for your review. We are sorry to hear we missed the underlayment. This is definitely doesn't sound like the service we try to provide to our customers. We take every criticism to heart and constantly try to improve our services.

Nov. 16th, 2021

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Verified Customer

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Dr. Gerard San Diego, CA

There was some challenges. We had a miscommunication about date and we eventually got it, but it was a little bit challenging to figure out when the insulation. To get the solar system up and running took several months. I would say the quality seems fine, everything seems to be in order.

4 years ago

Reply from Sunline Energy

Hello Dr. Gerard, we are sorry to hear you had issues with communications and delays. We appreciate you bringing this to our attention.

Dec. 2nd, 2021

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Verified Customer

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Todd Cardiff San Diego, CA

We did have a leak, but they immediately stepped up to fix it. Character of company comes through when things don't go perfectly and Sunline reacted very professionally.

4 years ago

Reply from Sunline Energy

hanks for the awesome review, Todd! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Nov. 16th, 2021

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Verified Customer

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Matthew Steinkamp Imperial Beach, CA

Customer had to follow up with quotes and timelines. Installation was a bad experience. After install the panels have done well

3 years ago

Reply from Sunline Energy

Hi Matthew, thank you for your review, all feedback is important to us and we’re sorry to hear you had a bad experience with your solar installation.

Dec. 21st, 2021

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Verified Customer

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Gerald Burke San Diego, CA

Good service. Most recently had to update the wifi information and took a couple days phone calls to get the correct information.

4 years ago

Reply from Sunline Energy

Hi Gerald, thank you for your feedback. We're sorry you had to wait a couple of days to get the correct information for your wi-fi. I will pass this on to our managers to better improve in this area.

Dec. 2nd, 2021

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Verified Customer

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Joyce Reyes Oceanside, CA

Our original PM was horrible! Her name is Elizabeth. They replaced her with Travis who was amazing but Elizabeth left a bad taste

4 years ago

Reply from Sunline Energy

Joyce, we could not be more disappointed to hear about your experience. Please know that we will be addressing this review with the team so they can learn from it and do better in the future.

Dec. 2nd, 2021

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Verified Customer

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Like Manns San Diego, CA

Product is great no issues there. Customer service has lacked a bit. I've called/emailed twice and did not get a call back which was disheartening

4 years ago

Reply from Sunline Energy

Hello, we are very sorry our customer service has lacked. Please reach out to inquiries@sunlineenergy.com to correct this.

Dec. 2nd, 2021

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Verified Customer

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Pablito sarquilla Escondido, CA

Quality work and very efficient during installation. Inspection happened twice that's why it's not a 5.

3 years ago

Reply from Sunline Energy

Hi Pablito we appreciate your feedback. We sincerely apologize for having to go through inspection twice.

Dec. 21st, 2021

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Verified Customer

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Domenick Amato San Diego, CA

THE SYSTEM HAS WORKED WELL. WHEN INSTALLED, IT DID NOT START WORKING FOR AT LEAST A MONTH

3 years ago

Reply from Sunline Energy

Thank you for the feedback!

Dec. 10th, 2021

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Verified Customer

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DAVID C MAHLUM Oceanside, CA

So far so good. System has been working as promised and when a panel broke it was repaired

3 years ago

Reply from Sunline Energy

Hi David, we are glad to hear you haven't had any issue with your solar energy system. If there is anything else we can do for you, please let us know!

Dec. 9th, 2021

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Verified Customer

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Monica Chula Vista, CA

I get emails and updates. Someone to turn to when I have questions about my solar.

3 years ago

Reply from Sunline Energy

Hi Monica, thank you for the review. If you have any further needs or questions, please reach out!

Dec. 9th, 2021

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Verified Customer

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Tom Davidge San Diego, CA

Roofing and solar installation went great. Turn on was slow after SDG&E approval

4 years ago

Reply from Sunline Energy

Hi Tom, we are glad to hear that your roofing and solar installation went great. Until then, we're here if you need anything.

Nov. 30th, 2021

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Verified Customer

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Anonymous Spring Valley, CA

They use and offer high quality components. Install went okay and it took about two weeks.

4 years ago

Reply from Sunline Energy

Hello, thank you so much for sharing your experience with us!

Nov. 30th, 2021

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Verified Customer

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Mauricio Ramirez Chula Vista, CA

Good communication when solar panels were installed, no communication since.

3 years ago

Reply from Sunline Energy

Hi Mauricio, we appreciate your business and value your feedback.

Dec. 9th, 2021

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Verified Customer

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Randy Mcclintick San Diego, CA

Equipment has been dependable so far and installation process was professional

3 years ago

Reply from Sunline Energy

Thank you for the review Randy. We are glad to hear your equipment has been dependable and the installation was professional.

Dec. 9th, 2021

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Verified Customer

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Ramon Igarta Poway, CA

Project planning, installation went smoothly.

3 years ago

Reply from Sunline Energy

Hi Ramon, we are glad to hear that your solar installation went smoothly. Thank you for taking the time to leave us a review.

Jan. 3rd, 2022

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Verified Customer

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Roger Teetzel Rancho Santa Fe, CA

Reliable, friendly service.m. Knowledgeable technicians.

4 years ago