SunGrid Solar Reviews

The process started out very well with Aaron, the sales rep. He was very thorough in explaining the options and what to expect. However, once the installation process started, I began to experience problems with responsiveness of the project management staff. A few examples: scheduled appointments were not kept, inspectors showed up when I didn't know they were coming, and it was very difficult to get in touch with someone from the office. It took almost 6 months to get them to correct the installation of the grounding wires that were required by the city inspector because I couldn't get anyone to answer my calls, emails or text messages. Now that the system is up and running, I am satisfied with the operations and the reduction in my electric costs, but the process of getting here was very frustrating. I am hesitant to recommend the company to anyone because of this, although the quality of the panels and other products seems to be fine.

They seem very receptive and they communicated well. I think the presale was was very good, very flexible. Unfortunately when they installed the panels they broke some of the tiles for the roof, so I'm not very happy about that. During the setup, they were very good about getting back to me very quickly. But once I ran into the problem with the roof, which was because their installer broke the tiles, they were not very quick getting back to me at all. The solar panels seem to be working fine. However, when it started to rain, I noticed that the roof was leaking and upon further investigation I found out that when they put the solar panels in, they broke a lot of tiles. The solar equipment is good. I think they acn to do a better job working with the roofer because it seemed to be a big disconnect between the installer and the solar company. The solar company honestly just faded out.