Sundrop Solar Reviews

When we were sold the solar I asked specifically if the amount of panels would cover my electricity including winter heater for my pool and Jason said oh yes. Now I have the solar in and it does not even cover 25% of my electricity bill. Also when he first gave me a price for the solar it was lower then when he came back in December he said the pool heater would cost $9,500 and would increase the bill. He said you only put in the best heaters for salt water pools. I have yet to see that expensive heater. He also told me that the electricity over the solar would be billed at .55 cents per kW but that was incorrect also. See bill. Only the first 3 kW is billed at that price. the next 7kW is at .98 and the last is $1.60. The solar is hardly helping my electric bill. The 12 panels they sold me does not even cover 25% of my electricity. I am paying a loan to you equal to my electric bill. How is that possible? I am receiving almost the same inefficiency as I was last year without your solar. They put in a demand meter and my house is hotter during the day by 6 to 7 degrees than last year and yet I do not see a difference on the bill. I have paid the bill for the solar since January and the work is still not complete. They have received their money but the work is not completed. How fair is that????

I signed up in April 2016. One half of the financed cost ($44,000) was drawn from GreenSky immediately. The design was finally agreed to in June. They advertised that installation would begin within 120 days. However it is now December 30 and no installation has even started yet. I have emailed them many times and talked to the manager in Phoenix a couple of times. They have stopped replying to my emails and won't answer the phone at all now. In fact they have lied to me for months (while they were even responding to me). They refused to admit they have a problem or even offered an explanation of what the detail is. Go somewhere else for your Solar system.

Withdrew all financed money even before installation. Switched the agreed upon panels with inferior ones. Terrible customer service. Promises broken and no communication. Had to and still have to correct installation errors. You don't get what you paid for. Buyers beware!!! It has been over 2 months since promises were made to correct the mistakes that were made by Sundrop Solar with the installation of our solar system. Tony, the salesperson, was the only employee who followed through with what he said he would do to make the sale. Once the process began it became one problem after another. 1: Poor design of panel positioning prompted an email from me with a redesign that would work better which they ended up using. 2: Had to indicate multiple times that there was no HOA to deal with which caused delays. 3: ALL financed money was withdrawn by Sundrop Solar from GreenSky Finance BEFORE any installation was even performed and was told that it was an accounting error. 4: On the day of installation, it was me who noticed that the panels being installed were not the ones that were agreed upon, which were clearly indicated on the schematics for this job. They were supposed to be 265w Kyocera panels but they installed 260w Hyundai panels. Less productive and less expensive. 5: Schematics also indicated the panels were to be tilted toward the west to catch more of the late afternoon/evening sun. They were installed flat. 6: Code requirements indicate a 1/2" clearance between any conduit and the roof surface. There were two areas where the conduit laid on the roof. This was rectified only after I sent pictures to Sundrop. 7: Poor customer service. Promises were made, but no action taken. Excuses were given for all the mistakes made and was told by a manager that the panels would be REPLACED within 2 WEEKS of Sept 7th. Was also told to send Sundrop our August SRP bill and that they will pay it, which was nice......but it is now November 29th and after weekly unanswered emails nothing has been done. Not even any acknowledgements of receiving these emails. Just poor customer service and shady business practices.

We have been waiting for 204 days for our system to be installed. Sundrop has taken all the payments from the loan company and we have nothing with no install date. Our electric company approval expires in 3 1/2 weeks. After that we lose the grandfathered electric rate. They will not return phone calls and I have been trying to get an installation date for 3 months. Tony the salesman has been the only one who had returned calls but he has also stopped.

We signed up with Sundrop 16 months ago. Since then they took their time putting up the panels and still are not done! Calls to them are never answered. We have reported them to BBB and their answer was a lie. DON'T EVER USE THEIS GUYS!