Solgen Power: Read 131 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Zarina

It took a while waiting for the install. There was good communication. I received test about when the equipment would be installed. Once they got here, it was smooth. The process was quick and efficient. I have no issues with it. I would like to know more about how it works.

2 years ago

check_circle

Verified Customer

star star star star star

Clarence

Lessens the bills and also helps the environment. They do a good job giving good information. It was installed really quickly. It was done in a day. All went well.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike Liberty Lake, WA

The communication from Solgen has been terrible. It has taken almost 10 weeks to fully complete the install. I only found out they were waiting for a final part to complete the install because I called them. Even while waiting for the part, I was told they would contact me when it arrived but had to follow up to see when the installation would be finished. It is more a complete lack of communication that is the problem.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Ambar

Installation was pretty smooth. Everybody told me what to expect every step of the way. They were realistic with their expectations. They cleaned up after themselves really well. Maintenance is easy. We didn't really understand how to read our bill and they could explain that further.

3 years ago

Reply from Solgen Power

We're so glad you had a good experience, Ambar!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

KY

The installers are a nightmare and customer service can't help out at all. It is very complicated. There is a lack of communication. The system works but not very well. It has not saved me as much as originally quoted. It is false advertising. They said in winter it would provide 93 percent and in the summer it didn't even provide 50 percent. It is a scam. I am stuck in a contract that has me paying my bills and a loan agreement. It is horrible.

3 years ago

Reply from Solgen Power

We're sorry to hear that you're frustrated with your experience. Please do not hesitate to contact our main office so we can address these issues. Thank you for your feedback!

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Boyd Robertson Richland, WA

They have yet to fulfill the expectations that they laid out for us. We paid for a system that would supposedly cover 95% of our yearly electrical bill. After one year it has only covered 50% of electrical costs. Their customer service has been less than satisfactory. Currently we are trying to settle on a deal for us to get our money’s worth. At the rate we are going now we will have paid off our system in 60 years. The solar panels don’t even last that long. We were hoping for a better investment. Solgen has been very slow to communicate with us and they struggle to find solutions and answers to our problems

3 years ago

Reply from Solgen Power

Thank you for the feedback, Boyd. We apologize for your frustrations as we continue to work on your account to satisfy your expectations.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Samuel

Solgen works, it brought our bill down. They have a better outreach than most other solar companies. Their presentation is pretty solid. They did not know the electrical regulations in our area so it they installed it wrong and had some problems with inspections but eventually they got it.

3 years ago

Reply from Solgen Power

Thanks for the feedback Samuel! We are glad to hear your overall experience was great! Unfortunately, since we are expanding so fast we are working with new areas and jurisdictions all of the time! We are constantly trying to improve our processes to become more efficient as we do grew into new areas and markets though so we appreciate your feedback!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Steve

Customer service has gone the extra mile to make sure everything was done right. We are very satisfied. They took care of the house.

2 years ago

check_circle

Verified Customer

star star star star star

Reginald

All the communication was positive. 5/5 because of the cleanliness - once everything was done, they cleaned up behind themselves.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Gerald

I feel really comfortable with the company. I am frustrated with the process of getting the inspection done, it has taken about three months but the rest was pretty good. They got them put up quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Colonel

It has been very quick and seamless. They came out in the morning and left in the afternoon. The sales person was very knowledgeable.

2 years ago

check_circle

Verified Customer

star star star star star_border

Catherine

Customer service is really good. They informed us very well. It is easy to get ahold of them with any questions. We were kind of stuck in the process of turning it on.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Alcides Valencia Tucson, AZ

Initial installation and early communication went great, after their part was finished, no further attention or follow up was given to my project which still remains incomplete after 3+ months.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Ellen Smiley Kenmore, WA

Haven't heard from anyone at Solgen since install was complete. I complained about the mess the installers made on my roof and sales person said he would make this right but hasn't reached out since I complained.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

David Stevenson Tucson, AZ

Delayed installation that not the fault of TEP. I was promised a new Nest Thermostat and have yet to receive. Solgen promised no electric utility bills for first 6 months after installation. I am still being charged by TEP after the installation.

2 years ago

Reply from Solgen Power

Hi David! Thank you for your feedback. We try to be as transparent as possible through the Solar process. Please reach out to our team, so we can make sure you get what you were promised!

Mar. 18th, 2022

check_circle

Verified Customer

star star star star star

Thomas J Marino Bonney Lake, WA

Good team providing information on sale, financing and installation. Follow up to make sure we know how to use the system too was well done.

3 years ago

Reply from Solgen Power

Thank you for the review, Thomas!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Mark

It's been very good. The panel went on the roof just fine. We had a problem with the electrical. I have had both good and bad experiences with customer service.

3 years ago

Reply from Solgen Power

Thank you for the honest feedback, Mark!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Neil

I think they could be more hands on with the customer. I have multiple people I have worked with. They should have representatives for the customer. I would have liked someone to come out and break down the equipment. They were able to get it done on time and it works.

3 years ago

Reply from Solgen Power

Thank you for the honest feedback, Neil. We are constantly looking to improve our processes to give customers the best experience possible! Thank you for going solar!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

James H Elms Seattle, WA

sales engineer explained in detail the operation and sequence of events for the install, and quickly came back with the estimate

3 years ago

Reply from Solgen Power

Thanks for the great review, James!

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Greg Shelton Suquamish, WA

It was a circus of miscommunication and frustration. Scheduling mistakes, some work had to be done twice due to equipment errors, some work left half-done for weeks, hard-sell bait/switch sales pitch, lack of coordination with various agencies, weeks and weeks of no communication at all. Company contacts changing for no reason, often with no clear description of contacts' function. The system, once fully installed, seems to be working fine, though.

3 years ago

Reply from Solgen Power

Thank you for the review, Greg. Unfortunately we don't have an account with anyone under your name to follow up on your review.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kenneth geltz Puyallup, WA

I called you on a Friday to complain about my ac after your people installed a product in my unit and nobody has called me back since that day, not sure about your customer service

3 years ago

Reply from Solgen Power

Thanks for the review, Kenneth! We're sorry for the delay in communication. We're glad your HVAC issue has since been resolved.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

James

Working with Solgen has been super easy. I was having a little bit of a problem but then when I talked to them they took care of it right away.

3 years ago

Reply from Solgen Power

Thank you very much for your review, James!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Gary

I wish they would improve their customer service. Within the first year I've already had problems and they do not respond to the repair in a timely manner so I've been without during the best generating summer in the history of Spokane I've been without one panel. The installation process was reasonably good.

3 years ago

Reply from Solgen Power

Hey Gary! We are glad the installation went smooth. I'm so sorry to hear about the rest of your experience though. We are constantly looking for ways to improve our systems so thank you for the honest feedback. Can you call in and give us a little more info so we can get this addressed asap?

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star

Carol

It was a good experience. They showed up, climbed up on the roof and did stuff and then they were gone in like three hours. I haven't had any issues.

3 years ago

Reply from Solgen Power

Hey Carol! Thanks for the feedback! Our guys are the best in the business so they are able to get things taken care of pretty quick!

Sep. 24th, 2021

star star star star star_border

tom gately Spokane, WA

We had solar panels installed with Solgen Power. The system took a lot long then it should have communication with in the company was terrible. I called several times to get updated with no response. Until I complain on a review I answer from and email. Then a custom service manager call and she didn't have answers to why it was taking so long. The install crew did a great job of installation when there had the correct parts. Over all I am satisfied with the system. Solgen power has a lot of work to do when it comes to communication with the custom and with in the company.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Trisha

It's been months since it was installed and it is still not working. They were supposed to send someone to fix it and they haven't sent anyone. We've been through like five different people. They try to tell us that it is working and then we get the energy bill and it shows it is not. They do not follow through with what they promised.

2 years ago

Reply from Solgen Power

Thank you for your feedback, Trisha. We are sorry that you are not getting what you were promised. We try to be as transparent as possible through the solar process!

May. 19th, 2022

check_circle

Verified Customer

star star star star star

Jamie

We're happy with it. It seems to be working. They are very responsive on the phone. It waseasy to do.

2 years ago

check_circle

Verified Customer

star star star star star

Marilyn

Customer service was able to answer all the questions I have. They were helpful throughout the entire process.

2 years ago

check_circle

Verified Customer

star star star star star

Matthew

They have the best offer. The service is excellent so far. Set up was smooth and easy. Everything has been excellent.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nichelle Page Kent, WA

This has been a nightmare. The followup is still ongoing I rarely decide any updates, I'm still waiting for service it's been several months side the panels were installed. PSE won't approve the Solgen work has completed. I haven't heard any updates from Solgen. I'm sure ilk have to call again.

2 years ago

check_circle

Verified Customer

star star star star star

Maegan Bolin Vancouver, WA

customer service. one person worked with us the whole time and helped facilitate work with the other people.

2 years ago

check_circle

Verified Customer

star star star star star_border

Irma Jean McKinney Loon Lake, WA

Everything went smoothly except the electrician left off a washer in the control box which delayed the approval and the system going on line.

3 years ago

Reply from Solgen Power

Thank you for the review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Rob Belfair, WA

They didn't keep there timeline for install. Had to start making payments before they were installed. And after they were installed it took another 3 Months before they were turned on

3 years ago

Reply from Solgen Power

We apologize for the delay in your installation. There are a variety of factors that can prolong the process unexpectedly. Thank you very much for your feedback.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Yvonne LaFrance Seattle, WA

Panels installed Dec 2020, Electrical panal installed January 2021, still work was not completed until June 2021 and none of your account managers know what's going on. Very little follow up and follow through. If I decide to add more panels later, I would never call Solgen.

3 years ago

Reply from Solgen Power

Thank you for the feedback, Yvonne.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Kevin

Installation was good. I had difficulty arranging for a refund they had promise that we're going to give me. No issues yet with Solgen.

3 years ago

Reply from Solgen Power

We are glad to hear that your installation went well! As far as your refund, our customer service department should be able to help you out with any rebates or refunds needed! We want to help you out as quickly as possible!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Janis

The people that came out were extremely helpful. It was nice to deal with them. Sometimes customer service is hard to get a hold of.

3 years ago

Reply from Solgen Power

Thank you for that feedback! We are constantly working to improve our ticketing system as well as our quick communication with our customers!

Sep. 24th, 2021

star star star_border star_border star_border

Tim Smothers Seattle, WA

This month I begin to pay for a system that I cannot verify is working. Customer service responds to my request to fix the system but there is never any follow through. They were holy in the spot to take my money but nothing else with regards to the end product. I've panels on my roof, but the monitoring system, Sense has yet to work, customer service indicates I've a bad unit, two months ago, the companies monitoring system which sits on my network also (I was told by support) is not working, I'm in their generating power, but my only monitor is the meter and my bills and usage on bills, which is the same usage as pre-solar, yay! Everyone sends to wish to do the right thing, but it never ever happens with this group. The business model is nice except for follow through. I live in a remote city in Oregon, so maybe that's the issue, but to be honest they didn't deliver in the small stuff (a promise to provide LED bulbs for the house as part of the package, this never happened as well). Can't wait to pay on a non working system.

1 year ago

check_circle

Verified Customer

star star star star star_border

Beth Lynne Crowley

The job is supposed to be completed. Although they never sent anyone out to help hook up DTU pro monitor.

2 years ago

check_circle

Verified Customer

star star star star star

Lori

They installed it in the time allotted and the technicians were nice and courteous.

2 years ago

check_circle

Verified Customer

star star star star star_border

Christopher

Installation was quick and painless. They were in and out in a half a day. There were no issues with the communication.

2 years ago

check_circle

Verified Customer

star star star star star_border

Michael

They did some thins in installation that they had to rectify and make right. Customer service is pretty responsive.

2 years ago

check_circle

Verified Customer

star star star star star

Tamra L Fisher West Richland, WA

They were awesome to work with and their system is top notch. I would recommend them.

2 years ago

check_circle

Verified Customer

star star star star star

Becky Jones Covington, KY

Every step has been handled professionally. Responses to any of our questions have been speedy.

2 years ago

check_circle

Verified Customer

star star star star star

Angela Gardea Walla Walla, WA

Solgen took wonderful care of us from start to finish. They made the entire process very easy.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Patty Rohman Winlock, WA

as far as I am concerned the job is not finished until they send a roofer out that knows what type of flashing belongs on a regular roof and not a gabled roof.

3 years ago

Reply from Solgen Power

Hi Patty, please don't hesitate to contact the office and our roofing experts will be able to assist you and answer any questions you have!

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Paul Peterson Renton, WA

They were very easy to work with, and took care of all of the "behind the scenes" work.

3 years ago

Reply from Solgen Power

Thank you for the great review! We are thankful to have you as a customer, Paul.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Martha miranda Tucson, AZ

I have seen No Savings at all. Solgen explained to us, with savings at all times.

3 years ago

Reply from Solgen Power

Thanks for the review, Martha!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Dorsey

They are very responsive. Installation was slow but smooth, and the system works fine!

3 years ago

Reply from Solgen Power

Thank you so much for the review, Dorsey!

Oct. 12th, 2021

star star_border star_border star_border star_border

Amanda Davis Tucson, AZ

Trash company!!!!!!!!!!!!!!!!!!!!Don't even get me started with the headache we've gone through with this company. Not only that but this company plain out lied to us about the 10,000 check we would receive as well. I absolutely don't recommend them. We are still dealing with paying payments to our solar system and it's not even installed or even in the works of being put up. No one in this company seems to know what's going on. Running around the city of Tucson to help them do their job. Super aggravating.Why am I being billed when you haven't even broken ground on the project and it's been over 2 years since signing contractThanks for not showing up to your schedule appointment this morning. Not even a call or message sent from you to inform us. We had to call you! We lost out going to work because of you too. Now you're costing us $$. Y'all need to get your affairs in order. I'm over this absolutely poorly run company. Zack is no help!Nothing like feeling victimized by a company thanks Solgen Power - Arizona Solgen Power . You've literally put us through the freaking ringer and made us extremely upset. I understand you can care less because you hook lined us on your bs company but damn. #solgenpoweraz #SolgenPower #solgenpowertucsonJust wanted to warn the community if you're looking for solar panels do not go with Solgen Power - Arizona We have been going through this project for over almost 2 years now. It has been an absolute nightmare. Save yourself the grief time and your sanity! After everything is completed we will be filing with the BB along with numerous other customers. Possibly even going to file a lawsuit if we can. Again that's Solgen Power Arizona Solgen Power

1 year ago

star star_border star_border star_border star_border

Armando Bolivar Austin, TX

Installation personnel really good. customer support for the startup even better. but when finally was time to let go, and was transfer to Solgen Power Headquarters at Pasco WA. all when down to hell. support is terrible, will never give you a real solution. and will just keep you postponing you, and the promise to get back to you. just to tell you the same thing over and over. it is working to expectation. and you are looking at your phone at the application they provided for you to see how much is producing. and it is at 40% in the middle of the day on a nice clear sky. SCAMMER don even bother. I am looking to go to curt

1 year ago

Solgen Power Reviews