Solgen Power: Read 131 User Reviews From Real Homeowners

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Verified Customer

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Jason

Felt like this was the right time to do something I wanted to do. I have an interest in the environment and giving back to the world. I wanted to do the right thing and teach my children the right thing. Solar Gen was great. Everything seems to be working great. It has done what they said it would. It performs really well even in the winter months. They do great work. Everyone I talked to was great. They were helpful and courteous and responsive. They showed up on time and were respectful. They knew what they were doing. I couldn't have asked for a better experience. It's all very expensive but I would still recommend them to anyone.

3 years ago

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Verified Customer

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Stuart

The crew was like clockwork. They were there at eight o'clock in the morning and were finished about two thirty in the afternoon. The customer support was very professional. We had a few questions working through the process and they responded quickly. Overall the experience has been positive. They did it right the first time and delivered on their promises.

3 years ago

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Verified Customer

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Robert

Every time we have questions or issue, we reach out and they always take care of it in a timely manner. The people were amazing to work with. It took multiple days to install because they came to do different things but it was pretty smooth. We didn't have to be there the whole time. It went well. They were great to work with. It is very expensive but I hope it is going to be beneficial in the future.

3 years ago

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Verified Customer

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Tracy L Banks Tacoma, WA

My sales rep, Nathan, was honest and upfront about the whole process. He shared accurate and insightful data as well as other pertinent information. All the other people with Solgen that I've dealt have been extremely respectful and helpful. Solgen also provided many perks which I was unaware that I would receive such as LED light bulbs for my whole house, free insulation in my attic and a free Google Nest thermostat to replace my old one.

4 years ago

Reply from Solgen Power

Thank you so much for the review, Tracy!

Nov. 16th, 2021

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Verified Customer

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Lane

They did everything on time and did everything right the first time. Every process was done perfectly, they took my son in law and taught him how to work the whole system install. The installation department had no problems. I would say that anyone that wanted to get a solar system should use Solgen. Some guys showed up and were on the roofs and in one afternoon got it all installed. We had to wait a day for the inspection from the local power company and then they approved it all.

4 years ago

Reply from Solgen Power

Thank you so much for the feedback Lane! It means a lot!

Sep. 27th, 2021

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Verified Customer

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Anonymous

I got feedback anytime I had any questions or any concerns. During the construction of the project the turn around time was very fast. I never really found myself waiting too much to get anything done. Installation went as smoothly as it could especially during Covid. They had to work with the local power utility companies to get the job done, when they would drag their feet Solgen was already on top of it. I'm pretty satisfied with the outcome that I've been saving a lot of money in my power.

4 years ago

Reply from Solgen Power

Thank you so much for the review!

Oct. 12th, 2021

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Verified Customer

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Marc

The sales guys who came over were personable, they got to know us a little bit and they weren't pushy, they just laid out all the facts and answered all our questions and helped us decide what was best for us. Installation was quick, they had it done in probably four and a half hours they had the whole thing up and ready to go. Anytime we had a question the sales guy, Chris, was more than happy to answer questions and we were satisfied. I haven't had any issues with it.

4 years ago

Reply from Solgen Power

Thank for the great review, Marc! We'll be sure to pass this along to Chris.

Oct. 12th, 2021

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Verified Customer

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Erika

They were upfront with everything. There are other companies out there that will try to sell you more. Their staff were very helpful. Installation was smooth. I wasn't home but my mom was. They cleaned up after themselves. It was quick. Nothing is perfect but I haven't had any issues.

3 years ago

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Verified Customer

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Jesus

It is nice and easy and quick getting it installed. The staff is pretty good. They answer and it don't know the answer, they get back to you. I wish I were more knowledgeable when I purchased it like the meter reads and everything.

3 years ago

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Verified Customer

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Anthony

It's working. The job went a lot quicker than I would have thought. There was a confusion with the local power company but they were very responsive and helpful. They are good at giving explanations. It helps to know what is going on. It all makes sense.

3 years ago

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Verified Customer

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Estrella

The guy that came out to my house was nice and convincing. He answered all our questions. Customer support is very knowledgeable. They took care of everything with the HOA. Everything is good. Some companies rip their customers off and they are not like that. They don't charge me for anything.

4 years ago

Reply from Solgen Power

Thank you so much for the review!

Oct. 12th, 2021

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Verified Customer

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Michael

They've always answered my questions come out when I needed them. I just like the personnel. The value for my money is very good. Installation went very well. I think Solgen is great. I have nothing to compare but so far it certainly is gathering solar ray for power.

4 years ago

Reply from Solgen Power

That's awesome to hear Michael! We are glad to hear you enjoyed your experience!

Sep. 27th, 2021

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Verified Customer

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John

They've always been there when I had a question. They came in one day and did the install and I think they finished up on the second day but we have over forty panels so it was great. I just like what I seen. Solgen solar is a good company.

4 years ago

Reply from Solgen Power

Thank you very much for your review, John!

Oct. 12th, 2021

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Verified Customer

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Scott

Expensive but I am efficient and it has been one hundred percent of my power since March and I am hoping to make it the whole year with how much extra power I have banked with the energy company so it is good. It works. Installation went well.

4 years ago

Reply from Solgen Power

Awesome! We are so excited to hear that you have had such a great experience with us so far!

Sep. 24th, 2021

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Verified Customer

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Larry

We lost half of our converters in the first six months. It snowed in February and the solar panels ripped off. Once we discovered what was going on, they had it fixed within three weeks. I would still recommend it. Installation was very smooth. I like the way they presented it. I am an electrician.

4 years ago

Reply from Solgen Power

So sorry that happened! We hate when situations like that happen. We are glad we were able to make things right with you though!

Sep. 24th, 2021

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Verified Customer

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Ronald

The sales person was really good. He gave us the information and wasn't pushy. Customer support also gets you information quickly. The installer, Carlos was very friendly and efficient.

3 years ago

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Verified Customer

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Steven

Everything went well. There were some bumps in the road but they were handled pretty good. It went really well. It seems like quality equipment but I don't know much about solar power.

3 years ago

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Verified Customer

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Stephanie

My coworker recommended them. I like that I can double check the usage on my iphone and I can monitor from home. All my questions have been answered and they are quick to get back to me. It has gone great.

3 years ago

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Verified Customer

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Laurie

I enjoyed working with the installation team and the others. They were very professional. Customer support was great, they were always available to us. We got a large system and it was on time and covered as scheduled.

3 years ago

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Verified Customer

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M

It was very quick and pain free getting it installed. I had a few problems and their customer support helped me out. I haven't had problems since. I am happy with the service.

4 years ago

Reply from Solgen Power

Thank you so much for the review!

Oct. 12th, 2021

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Verified Customer

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Courtney Fix Seattle, WA

The process for getting solar on my home was so seamless and efficient. I just couldn't have asked for it to go any smoother. And as soon as my panels were turned on, it showed in my power bill (or lack of a bill).

4 years ago

Reply from Solgen Power

Thank you for the great review, Courtney! So happy to have you as a customer!

Oct. 12th, 2021

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Verified Customer

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Andrei

I would give them the highest rating. I feel satisfied. I cannot download the application for my phone for Solgen because I lost all the information about it but I would like to do that.

4 years ago

Reply from Solgen Power

Thank you so much for the review, Andrei! Don't hesitate to give our office a call and we can help you with the app.

Oct. 12th, 2021

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Verified Customer

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Kaitlin

I haven't needed much help from customer service, but when I do it is timely. It seems to be working great and I like the app that comes with it. Very minimal effort for installation. Perfectly worth the money.

4 years ago

Reply from Solgen Power

We are so happy to hear that Kaitlin! Thank you so much for your feedback!

Sep. 27th, 2021

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Verified Customer

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Clarence

Lessens the bills and also helps the environment. They do a good job giving good information. It was installed really quickly. It was done in a day. All went well.

3 years ago

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Verified Customer

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Colonel

It has been very quick and seamless. They came out in the morning and left in the afternoon. The sales person was very knowledgeable.

3 years ago

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Verified Customer

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Reginald

All the communication was positive. 5/5 because of the cleanliness - once everything was done, they cleaned up behind themselves.

3 years ago

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Verified Customer

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Steve

Customer service has gone the extra mile to make sure everything was done right. We are very satisfied. They took care of the house.

3 years ago

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Verified Customer

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Thomas J Marino Bonney Lake, WA

Good team providing information on sale, financing and installation. Follow up to make sure we know how to use the system too was well done.

4 years ago

Reply from Solgen Power

Thank you for the review, Thomas!

Oct. 12th, 2021

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Verified Customer

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James H Elms Seattle, WA

sales engineer explained in detail the operation and sequence of events for the install, and quickly came back with the estimate

4 years ago

Reply from Solgen Power

Thanks for the great review, James!

Oct. 12th, 2021

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Verified Customer

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James

Working with Solgen has been super easy. I was having a little bit of a problem but then when I talked to them they took care of it right away.

4 years ago

Reply from Solgen Power

Thank you very much for your review, James!

Oct. 12th, 2021

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Verified Customer

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Carol

It was a good experience. They showed up, climbed up on the roof and did stuff and then they were gone in like three hours. I haven't had any issues.

4 years ago

Reply from Solgen Power

Hey Carol! Thanks for the feedback! Our guys are the best in the business so they are able to get things taken care of pretty quick!

Sep. 24th, 2021

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Verified Customer

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Jamie

We're happy with it. It seems to be working. They are very responsive on the phone. It waseasy to do.

3 years ago

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Verified Customer

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Marilyn

Customer service was able to answer all the questions I have. They were helpful throughout the entire process.

3 years ago

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Verified Customer

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Matthew

They have the best offer. The service is excellent so far. Set up was smooth and easy. Everything has been excellent.

3 years ago

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Verified Customer

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Maegan Bolin Vancouver, WA

customer service. one person worked with us the whole time and helped facilitate work with the other people.

3 years ago

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Verified Customer

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Lori

They installed it in the time allotted and the technicians were nice and courteous.

3 years ago

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Verified Customer

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Tamra L Fisher West Richland, WA

They were awesome to work with and their system is top notch. I would recommend them.

3 years ago

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Verified Customer

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Angela Gardea Walla Walla, WA

Solgen took wonderful care of us from start to finish. They made the entire process very easy.

3 years ago

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Verified Customer

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Becky Jones Covington, KY

Every step has been handled professionally. Responses to any of our questions have been speedy.

3 years ago

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Verified Customer

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Paul Peterson Renton, WA

They were very easy to work with, and took care of all of the "behind the scenes" work.

4 years ago

Reply from Solgen Power

Thank you for the great review! We are thankful to have you as a customer, Paul.

Nov. 16th, 2021

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Verified Customer

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Martha miranda Tucson, AZ

I have seen No Savings at all. Solgen explained to us, with savings at all times.

4 years ago

Reply from Solgen Power

Thanks for the review, Martha!

Oct. 12th, 2021

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Verified Customer

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Dorsey

They are very responsive. Installation was slow but smooth, and the system works fine!

4 years ago

Reply from Solgen Power

Thank you so much for the review, Dorsey!

Oct. 12th, 2021

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Verified Customer

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Sun

Solargen is very good. I like it. Installation was very good.

3 years ago

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Verified Customer

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Frank Barrera Tucson, AZ

From the beginning they have had Great customer service

3 years ago

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Verified Customer

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MATT BRADY Rochester, WA

Timely service, great communication, great follow up.

4 years ago

Reply from Solgen Power

Thank you for the great review, Matt!

Nov. 16th, 2021

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Verified Customer

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Nancy Paul Tacoma, WA

Lots of good follow-up. They kept to their schedule.

4 years ago

Reply from Solgen Power

Thanks for the great review, Nancy!

Oct. 12th, 2021

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Verified Customer

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Lincoln

We enjoyed having Solgen. We have a great communication.

4 years ago

Reply from Solgen Power

Thank you Lincoln! Communication is our number one priority!

Sep. 27th, 2021

Solgen Power Reviews

Summary of Reviews