Solgen Power Reviews

3.6

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131 User Reviews

6.2

Overall Score

3.6

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131 User Reviews

6.2

Overall Score

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Summary of Reviews

Star Rating

3.6

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131 Reviews

Review Breakdown

5 grade

36%

4 grade

26%

3 grade

15%

2 grade

1 grade

14%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Charles

It seems to be working fine. The installation process itself was fine, the guys were in and out, very quick, very, very efficient. I wish Solgen has been a little more upfront about their service area. When we had people come up here they were generally from very far away. If I had known that they didn't have a presence here I would have gone somewhere else. What I should have done was called up my local utility and said who have you had the best luck working with as far as solar providers because I think that Solgen being based in eastern Washington is not having a lot of representation at a certain amount and I really made the process a lot more complicated. The installers were great, but the people I ended up talking to on the phone were not. I had a lot of trouble getting through on the phone with the Solgen.

4 years ago

Reply from Solgen Power

Thank you for your review and honest feedback, Charles. We're so glad to have you as a customer.

Oct. 12th, 2021

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Verified Customer

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Jeffrey

Very impressed with the installation. The crew did a very good job. They seemed to be well coordinated. It takes a little time. I like how they went beyond the height conduits to access the panels in the roof. I like that their panels are made in Australia and other parts where they have been doing solar for longer. I was hoping to get a generator switch installed at the same time, it was my understanding when I signed, but the policy changed and no one let me know. I did contact them to ask and they explained it to me. I did have to put in a lot of effort to figure it out.

3 years ago

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Verified Customer

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Nicole Vivoda Independence, KY

There is no follow up after solar panels were installed. I wish there was an app for me to see the power they are pulling in, peace of mind they are working. So I'm rather disappointed at the post installation of the experience. One of their installers was also supposed to come back and fix some scratches on my door trim and I never heard back from him.

3 years ago

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Verified Customer

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Hallie H Sykes Seattle, WA

They were fast and thorough during the install process, however the estimate on how much power the panels would produce was pretty far off and inflated. The sales pitch "guaranteed " that we would offset energy costs by 50% and it won't event get close to that. The "no cost" solar was based on the savings over time and it's actually more expensive than before.. (loan + energy bill). The communication fell through after install so it took forever to actually get.them turned on..we kept getting shuffled to different schedulers.. our main point of contact left town or something.

3 years ago

Reply from Solgen Power

Hi Hallie! Thank you for your review! We try and be as transparent as possible through the process. Your review really helps us get better.

Mar. 18th, 2022

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Verified Customer

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Daniel

I appreciate when I asked about storage batteries they told me they sold them but they were expensive and not efficient and recommended I didn't get them. The rest of the system seems to be quite efficient. With the installing process, it went okay but they installed it upside down and it burned out so I was without half of it for about four months but the good news was Solgen paid my power bill for those months. I appreciated that. Sometimes customer service does not seem to know much about my account. They should make sure they are up to date so they can give timely responses.

4 years ago

Reply from Solgen Power

Hey Daniel! Thank you so much for that feedback! We do everything we can to be as transparent as possible with our sales process. We are here to make sure our customers receive value from our products and services! We are constantly trying to improve our systems for our customer base so thank you for your honest feedback!

Sep. 24th, 2021

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Verified Customer

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Gilbert Rosales

Sale, financing and install were great. Support after install was difficult to achieve. It would have been helpful to have someone explain how the system operates and how to get the app going. Also, still waiting for my AC tune up and smart thermostat and the system was powered up one month ago : /

3 years ago

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Verified Customer

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Zarina

It took a while waiting for the install. There was good communication. I received test about when the equipment would be installed. Once they got here, it was smooth. The process was quick and efficient. I have no issues with it. I would like to know more about how it works.

3 years ago

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Verified Customer

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Ambar

Installation was pretty smooth. Everybody told me what to expect every step of the way. They were realistic with their expectations. They cleaned up after themselves really well. Maintenance is easy. We didn't really understand how to read our bill and they could explain that further.

4 years ago

Reply from Solgen Power

We're so glad you had a good experience, Ambar!

Oct. 12th, 2021

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Verified Customer

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Samuel

Solgen works, it brought our bill down. They have a better outreach than most other solar companies. Their presentation is pretty solid. They did not know the electrical regulations in our area so it they installed it wrong and had some problems with inspections but eventually they got it.

4 years ago

Reply from Solgen Power

Thanks for the feedback Samuel! We are glad to hear your overall experience was great! Unfortunately, since we are expanding so fast we are working with new areas and jurisdictions all of the time! We are constantly trying to improve our processes to become more efficient as we do grew into new areas and markets though so we appreciate your feedback!

Sep. 24th, 2021

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Verified Customer

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Gerald

I feel really comfortable with the company. I am frustrated with the process of getting the inspection done, it has taken about three months but the rest was pretty good. They got them put up quickly.

3 years ago

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Verified Customer

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Alcides Valencia Tucson, AZ

Initial installation and early communication went great, after their part was finished, no further attention or follow up was given to my project which still remains incomplete after 3+ months.

3 years ago

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Verified Customer

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Ellen Smiley Kenmore, WA

Haven't heard from anyone at Solgen since install was complete. I complained about the mess the installers made on my roof and sales person said he would make this right but hasn't reached out since I complained.

3 years ago

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Verified Customer

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Kenneth geltz Puyallup, WA

I called you on a Friday to complain about my ac after your people installed a product in my unit and nobody has called me back since that day, not sure about your customer service

4 years ago

Reply from Solgen Power

Thanks for the review, Kenneth! We're sorry for the delay in communication. We're glad your HVAC issue has since been resolved.

Oct. 12th, 2021

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Verified Customer

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James

I chose them because they had a good sale. Installation was great. When I have problems, they have helped out.

3 years ago

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Verified Customer

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Duane Tucson, AZ

Reported the wrong address to my electric company twice. Email and text correspondence had my name as Buane

3 years ago

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Verified Customer

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Paul Reiser Green Valley, AZ

It took 3 months to get them to inspect their work so Trico could could come and replace the electric meter.

3 years ago

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Verified Customer

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Adam Jones Puyallup, WA

Post install, no really check in. I believe the placement of the panels is not the best

3 years ago

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Verified Customer

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Jake and Susan Johnson

Taking too long to get online! Been 4 months since contract signed.

3 years ago

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Verified Customer

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James redmond Tucson, AZ

My electric bill has actually gone up. The system is undersized

4 years ago

Reply from Solgen Power

Hello, James. Please contact the office to speak with the account management team. If your bill has gone up, this needs to be addressed!

Nov. 16th, 2021

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Verified Customer

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Sue Chandler, AZ

Still waiting for the panels to be hooked up.

3 years ago