Solcius: Read 240 User Reviews From Real Homeowners

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Shelley Hamburg, NY

Overall a good experience. We had a lot of questions throughout the whole process and they were always answered promptly. We had to have someone replace the drywall where our electrical panel is and that was done within a week. Installers were very nice and helpful. Solcius kept in touch with phone calls and emails to update us on where we were with the steps to get the panels producing. Our only concern now is that we don’t have enough panels for our current air conditioning use. Seems like we are using more power per day the we produce in a day. We don’t want to end up having an electric bill on top of paying for the panels. We are still learning though so I could be wrong. Great company with great customer service!

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Aug. 20th, 2019

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Toby Calimesa, CA

Well first off I like the product. Second Caleb B was not good at customer service at all. It was like playing phone tag with him. Except I was the only one playing tag. When he finally got back to me I had been up for around 20 hours and was not ready for his BS. on the other hand Britney C was amazing at customer relations. She realized that I was a no nonsense kind of feller and made my job of dealing with Edison unbelievably easy. If Caleb was better at his job maybe he’d get the good review. All in all it went a bit slow after the install just due to hiccups with permits. But all is up and running now and everything is right with the world again.

7 years ago

Reply from Solcius

I'm glad we were able to get everything straitened out for you. Thank you for the review.

Mar. 29th, 2019

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Mark Lancaster, NY

The entire install only took about 7 hours with only 3 installers. The workplace was thoroughly cleaned after the installation was completed. The installers didn’t rush to leave after the install and answered all my questions. The install date was changed last minute because of weather so I won’t hold that against them. Everything was communicated and rescheduled for the next day. The original plans had to be modified because of a roof vent but again the new plan was communicated before any changes. Very happy with the install and installers and would recommend Solcius Solar to anyone looking to go green and eliminate electric expenses.

7 years ago

Reply from Solcius

Thank you for your feedback and congratulations on going solar!

Mar. 12th, 2018

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Anna Ewers

We have had a solar system (PPA) with Solcius for 2 years now. Their quote process was very straightforward and the terms were much more advantageous than the purchase or lease options we got from other companies. We get a monthly bill from Solcius for the electricity generated, and our monthly electric bill from SDG&E tells us how much we put into the grid and how much we took from the grid. Once a year we "true-up" with SDG&E. This is an easy way to reduce the electric bill and help reduce the carbon footprint for our home. An added bonus is that, if there is a power outage while the sun is out, we have electricity from the panels. There are a couple of things that could be improved. 1) The installation process wasn't as well organized as one would hope: there were a couple of very basic errors that resulted in a delay in approval and a delay in the system going into service. 2) The bill is not itemized to support the amount they are billing you for: There is no clear explanation connecting the electricity generated with the amount of money you are being billed for. Also, there is no clear statement of how much money you sent in the last payment and whether there is a remainder being carried over to this month's bill. Since the amount being billed is based on the electricity generated that month and therefore is different every month, and since I have and auto-pay set up with my bank that sends the same amount every month if I don't change the amount manually, the amount I pay is often not the amount they billed. Their bill doesn't show the amount previously billed or the amount received, or clearly connect the amount of electricity generated to the amount they are billing for this month, so it's impossible to know how they arrived at the amount they are billing for the month. They seriously need to itemize their bills to show everything that goes into determining the amount being charged.

8 years ago

Reply from Solcius

Thank you for your feedback. It really helps us to improve our processes.

Mar. 29th, 2019

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jim t Aurora, CO

good quick install of panels. glitches in paperwork between them and inspectors slowed things down with a reinspect needed. (paper work glitch only, everything was to code.) took three weeks. then a glitch in the paperwork to the provider (XCEL). insurance liability paperwork was never forwarded to XCEL as part of the ready to connect package. that cleared and a week later meter installed and turn on approved.

4 years ago

Reply from Solcius

We are glad that we were able to get your system installed quickly. We apologize for glitches with the paperwork and want to thank you for your patience. Congratulations on going solar!

Mar. 5th, 2021

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Adam Westenhofer Deming, NM

Things have been working well so far since it was up and running from two days ago. The only reason I gave 4 stars was I often had to get updates and status details about what was going to happen and when. Not much instruction or information provided on how the equipment works or things to watch for in way of operation, safety, or function. I had to ask for this. A packet or manual with frequently ask questions and or how to would be helpful.

6 years ago

Reply from Solcius

Thank you for your feedback and congratulations on going solar!

Dec. 2nd, 2019

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Chris12345 Murrieta, CA

We were introduced to Solcius through the My Smart Home Program. There are a lot of things to take into consideration when going solar, but Solcius made understanding and obtaining solar quite simple. If one stays on top of both the referring program and the solar installer, you can ensure your needs are addressed. I would recommend Solcius to those looking to go solar for a competent company that handles most of the installation on the customer's behalf.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Cesar Camacho Wildomar, CA

The employees, down from the guy walking the streets and knocking on doors handing out fliers all the way to the installers, have been very professional. I have spoken to a few people the past few weeks who are coordinating this install and they all seem very knowledgeable and up to date on the status of my project. I would have given the survey 5 stars, had it not been for the installers knocking on my door 2 days earlier than what I was told was the installation date.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Alton Stines Murrieta, CA

First thing is Solcius is the installer, they are contracted by My Smart House to do the job. Within 2 weeks of signing contract system was installed. took another 3 weeks for inspections and permission to operate. I am writing this 7 months after installation, after 2 months of spring and full summer through October I will pay to SCE what amounts to be about what one months bill would have been without panels. So far I am totally happy with results.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Michael Irvine, CA

Solcius put together a system that covers nearly all my power needs throughout the year. The sales people I worked with were professional. The installation was on time and the energy production was better than I had expected! I typically only pay connection fees/taxes to the power company now as my system is very adequate for my needs. One of my neighbors went with them as well and seems very satisfied. I would recommend this company as a strong contender when researching which solar company is best for your property.

8 years ago

Reply from Solcius

Thanks for your review and congratulations on going solar!

Mar. 29th, 2019

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Nick I North Tonawanda, NY

Company did well with the install and entire process. No issues, system is working great. Had some issues with communicating with the company, did not have a designated rep, but each time I called, the person who answer the phone was eventually able to help me.

6 years ago

Reply from Solcius

We are glad to hear that you are satisfied with the overall process and apologize for any inconveniences you experienced due to communication over the phone. Many of our customer service team are part time so we do not assign customers to a specific agent. That way we are always available to help you no matter when you call. Thank you for taking the time to leave us a review and congratulations on going solar!

Jun. 10th, 2019

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Olga Lopez Superior, AZ

Every one has been very professional. I have received communication as to when things were taking place, follow-up calls and installers were very friendly and kept me appraised on what they were doing. Inspection went well and now just waiting to get started.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Will Lovell Delta, UT

They were very good to work with. We did have some scheduling conflicts that we work through. The installation was completed in one day and appears to be good. we have not turned it on yet so I can't comment on the performance of the system.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Rita Tetter Mccray Sun City, CA

Everything went well until I went to turn on my air conditioning and they didn’t come on. They didn’t put in the right voltage breaker when adding the solar in the breaker box. The company quickly sent out someone and he resolved it and it was all ok.

7 years ago

Reply from Solcius

I'm glad that we were able to get everything straightened out. Thank you for the review and congratulations on going solar!

Mar. 29th, 2019

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Jack helm Lexington, SC

The planner didn’t keep me informed about the crew. The materials planner should have chosen the correct size conduit for the job. 8 power wires and a 6 gauge ground OVERCROWDED the conduit causing undue problems. Still waiting for news about the on-demand water heater as agreed upon.

7 years ago

Reply from Solcius

Your feedback has been reviewed by our construction department. Thank you for the review.

Mar. 29th, 2019

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Narda B. Fort Mill, SC

A smooth transaction. Communication with anyone at Solcius Solar was excellent. Everything went well. This was a very good experience. They have a very good team of people that got the job done quickly and everything looks great. Would highly recommend.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Christopher acosta ,

Came out between the time I was told and finish within 6 hours. Also asked me where I wanted the box to be located and gave a detailed explanation of the process. Crew did a great job.

5 years ago

Reply from Solcius

Thank you for the review and congratulations on going solar!

Oct. 30th, 2020

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JerryD Hamburg, NY

So far we are pleased with our decision to use Solcius. The panels are up and running and we can track their progress through our app. The staff at Solcius are courteous and professional.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

May. 13th, 2019

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Cass Clarence, NY

Great look to our roof! Love that it’s aesthetically pleasing. Customer service was good but some installation issues resulting in 4 stars, not 5. Owner personally came out to rectify problems!

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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David Dubrule Buffalo, NY

very easy and knowledgeable to talk to. start to finish, they were in touch with me guiding me through the process. city took longer than necessary and they did what they could.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Eric Forseth Murrieta, CA

The customer service was great. Updates good. Had some problems during installation. Started, didn’t complete then waited several days before returning. Start up and final inspection process excellent.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Tim Jones

Installation was done very well and the foreman communicated with me every step of the way. They were a couple hours late getting here but that was the only negative. Excellent job!

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Vernetta Simmons Charlotte, NC

The overall experience was good, the scheduling was a little weird, but they were thorough and the customer service was good.

5 years ago

Reply from Solcius

We apologize for any trouble you experienced with scheduling. Thank you for the feedback! We are glad to hear that the customer service was good and that our teams were thorough. Congratulations on going solar!

Jul. 31st, 2020

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Verified Customer

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Dustin West Jordan, UT

Easy to work with and answer any and all questions that have came up. cant wait to turn on the system and see it in action.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Nov. 20th, 2019

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PamL Sumter, SC

The staff was very friendly. Improvement in coordinating scheduling would be desirable, however overall, the service was really good.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Dayna Murphy Lake Elsinore, CA

Our panels were installed this week and the process has been smooth thus far. We hope that the customer service and timeliness continues.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Glen Orem, UT

It has been very easy and convenient to work with Solcius to install our solar. Very easy to get a hold of and great customer service!

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Serena Howard

My bill went from an average of $950 per month to my first bill after a complete billing cycle $15, most of it being taxes.

8 years ago

Reply from Solcius

Thank you for your review and congratulations on going solar!

Mar. 29th, 2019

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RICHARD A CHAMBERLAIN Columbia, SC

Satisfied. Inspection took longer than desired, but that wasn't Solcius fault. New roof was installed in one day.

5 years ago

Reply from Solcius

Glad the roof was installed quickly and we apologize for the lengthy inspection process. We wish we had more control over that part of the process, but unfortunately are subject to the timelines and practices of local jurisdictions. Thank you for the feedback and congratulations on going solar!

Jun. 9th, 2020

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Julie Minorczyk Buffalo, NY

The contractors arrived on time and we're courteous. The work was done within the expected time frame.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Robot Albuquerque, NM

I liked how simple the process was for me, also did not make it a challenge to get it done

5 years ago

Reply from Solcius

We're glad to hear that we were able to make the process simple for you. Thank you for the review and congratulations on going solar!

Aug. 6th, 2020

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Oscar Sun City, CA

We didn’t have to do hardly anything they took care of everything quickly and efficiently.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Priscilla Bluvan El Paso, TX

So far everything has been great! Can’t wait to see how everything turns out!

5 years ago

Reply from Solcius

Thank you for the review and congratulations on going solar!

Aug. 27th, 2020

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Marhta Fontana, CA

They were very good and had a fast installation in only 3 days.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Retiree Columbia, SC

Easy process , the contractors very eager to do professional work

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Joseph Palachuvattil Lockport, NY

Pretty reliable company. Might be a little slow completing the project.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Michael A. Starks

Great service. The workers who completed the work at the house were excellent!

8 years ago

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Karlem Henderson, NV

Very professional all the way through sales to installation

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

Solcius Reviews

Summary of Reviews