Solar Solution AZ Reviews

Their sales representative sold us on a lie! Told us when we file for our taxes we are going to be getting 30% back that will pay off our first loan in the amount of $14,500 for federal incentives that which was a lie. Now we're stuck with both loans and the first loan was 18months no interest well now we got hit with it. When I spoke with management they said they are not a tax agency and assured me their reps don't say this in order to get a sale. I referred a friend and the same issue happened to him. The product is good just horrible customer service that cheats people out of their money and are dishonest.

On March 10, 2017 my wife and I signed a contract with Solar Solution AZ to install a solar electric system on our home. A few weeks later we were contacted by a representative of the company letting us know that we needed a new roof. We signed a change order on April 17 with Solar Solution AZ agreeing to the additional cost of having the roof replaced. After several months of delays and excuses, the subcontracted roofing company showed up unannounced at 6:00 am on Monday, July 10th and began the removal of half of the existing roof. On Friday, July 14, the roofers shingled the roof and informed me that they were unable to complete the job because the roof vent that I had specified (in April) had to be special ordered and would not come in until sometime the following week. On the evening of Saturday, July 15th, we had a birthday party at the house for our son and it began to storm. We noticed water dripping from a light fixture in our kitchen, water staining on the ceiling in the living room, and a water stain on the garage ceiling. I immediately called our point of contact and Project Manager, Joe Stephani with Solar Solution AZ, to let him know that the roof which his company had subcontracted to be installed, was leaking. He proceeded to complain that I was calling him on his personal phone (which is the only contact number I was given for him) at 10:30 PM on a Saturday and that there was nothing that he could do. He told me that I should call the owners who were in Florida but would not give me their phone number. As of today, Sunday, July 23; 13 days after the roof of our home was removed, we still have an incomplete roof. We have endured some of the wettest weather that Tucson has seen in years and neither Solar Solution AZ nor the roofing contractor have shown any urgency or concern in completing the job and protecting our home. During a particularly hard downpour today, I went outside to see that much of the felt paper covering the exposed peak of our roof is laying in a pile. Their only concern and reason for contacting me has been getting paid for a job that they have not completed. We are extremely frustrated and angry that a company would have such disregard for their customers; a company who, "prides themselves on their number of satisfied customers' and only advertises through word of mouth referrals. We are cautioning their potential customers, to avoid doing business with Solar Solution AZ and would urge all of you to share our story to help others avoid the experience that we have had. The representatives of Solar Solution AZ have made it abundantly clear that they are only concerned with profits, not the satisfaction of their customers. Their sheer disregard for the well-being of my home and family is deplorable. There are a lot of details that I have left out to keep this short. Please feel free to contact me if you are interested.

My electric bill easily doubled for the winter months and tripled for the summer months. They installed about 3-4 panels less than my house requires to have made this decision a smart and economical one and of course since I'm no solar panel expert, I didn't find this out until my bills from TEP came in. When I called both TEP and SS and determined that they didn't install enough panels, they wanted me to cuff up three additional thousand dollars for the extra panels and basically blew me off by saying my panels were in "good working order." I not only was not disputing that the panels weren't in "good working order," but I also didn't have $3,000 to give them and refused to take out yet another loan and add another payment to my bills so here I am paying $308 on a good month between TEP and SS instead of the $92 I was paying to TEP on their budget billing program BEFORE Solar Solitions pampoozled me into getting their panels. DONT DO BUSINESS WITH SS! Go to someone else that knows what they're actually doing!

Our system has gone wrong twice since we put it in 6 months ago. No one noticed even though it is supposed to be monitored. Currently we have no solar. We are waiting to see if the company will get us some new hardware installed. At this point I am not expecting that to be done without a hitch, and my electric bill will be high, but I am still paying for my solar.

I own a duplex and they insisted that I needed the entire roof for one house and could not do both houses. I asked to speak with their engineer and they sent out the installer. He just told me that is the way it has to be. No reason why, just because. I then spoke to two other companies and they could NOT understand why Solar Solutions wanted to place the panels on the roof that way.

They convinced me to get two loans to pay for the equipment, saying that the tax credits would pay the smaller one off but never did. So now I pay more then I would if I never have gotten the panels to begin with. HORRIBLE experience. Not to mention, they dont monitor them like they say they would. They weren't working for two months the first year they had installed them and I had to troubleshoot the issue and fix it myself.

I have asked at least 8 times for some information back regarding my referrals and credits. Over a year later, I still have not recieved any call back. They do not hold up their end of the bargain. All they care about is the sale, then they ignore you!

Salesperson will say anything to sell product. Not trustworthy. Have steered many people away from this company already and will continue to do the same in the future

set fase expectations, and engenier not good enough to set solar for sun activity

Very poor customer service. They don't follow through on what they say they're going to do!

Misleading sales presentation and non response to my many requests for answers

Because I'm not saving money instead I got an extra unnecessary bill