Solar Side Up Reviews

Solar Side Up installed my 32 panels and they have been working perfectly for almost 10 years. They were installed on a 10 year old roof and now it's time to replace our 20 year old shingles. I've contacted them several times but they are avoiding me. I was promised free removal and reinstall but I don't see that happening so beware of their promises. I would be willing to negotiate a fair price, even hire them to replace the shingles.