Sol-Up Reviews

4.9

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352 User Reviews

8.0

Overall Score

4.9

star star star star star

352 User Reviews

8.0

Overall Score

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Summary of Reviews

Star Rating

4.9

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357 Reviews

Review Breakdown

5 grade

91%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Kathy

I am really pleased with the results. It is good for the money. Bills are only like twelve dollars a money for air conditioning instead of four hundred and eighty seven. The product is made in the USA and not China. It is well made by Tesla. The warranty is good. I am happy with the way it was installed though it was slow because of covid. They did a really careful job. I had a guy on the roof fixing some tiles who had been in the roofing business for a lot of year and he said they did a really good job and anchored everything just right. Customer support was not answering at first so I got the CEO’s home phone and talked to him and he explained that in June they did not have employees there because of covid. He was really nice about it and it has wound up being better.

5 years ago

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Verified Customer

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Michael

The employees I've called for about questions have good communication skills. The installation was a one day process and there weren't many issues. They use industry standard inverters, but the consumer gets to choose the type and quality of panels.

5 years ago

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Verified Customer

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Michael

Customer support has always been right on top of everything. Any question or concern were addressed immediately. They carried the quality of product I was looking for. They set it up and it was smooth. They arrived about seven thirty in the morning and were done about two in the afternoon.

5 years ago

Reply from Sol-Up

We appreciate your business, Michael!

May. 18th, 2021

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Verified Customer

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Angelo & Patricia Las Vegas, NV

Installation was extremely smooth and neat. They are experts. We have had no problems with the equipment at this point. They answer extremely quickly and always have answers to my questions.

4 years ago

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Verified Customer

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Anonymous

They don’t subcontract or outsource their sales. It looks like it is quality equipment but I am not an expert. They projected that installation would take three days and it was competed in time.

5 years ago

Reply from Sol-Up

We are 1 of 3 companies in Las Vegas who does handle everything in house which makes it a better experience for our customers. Thank you for your feedback!

May. 18th, 2021

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Verified Customer

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Michael

I went with Sol-Up because they had the best, most aggressive pricing. The installation went pretty good with no problems, and I haven't had any issues with my panels.

5 years ago

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Verified Customer

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Aaron

Equipment seems to be doing what it is supposed to be doing. There were some issues but they got everything fixed and it has all gone smoothly. Now it is working great.

5 years ago

Reply from Sol-Up

Glad your system is now working great! Please let us know if you have questions. We are always here to help!

May. 18th, 2021

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Verified Customer

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Michael And Arleen

We decided on Sol-Up because of the price and the owner. We only have one problem with one panel but right now when we call I don’t get called back.

5 years ago

Reply from Sol-Up

Hi Michael and Arleen! We are happy you decided to choose Sol Up as your solar provider. When you have a moment, please send us a private message with your contact details and we will be in touch. Thank you!

May. 18th, 2021

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Verified Customer

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Kristofer

The bird protection is lacking but I like the price and the technology and they have done things quickly and efficiently. Customer service is very responsive.

5 years ago

Reply from Sol-Up

Thank you for the feedback, Kristofer!

May. 18th, 2021

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Verified Customer

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Marcus Ross Las Vegas, NV

Great staff, solved problems. The only shortcoming was not having a solution for keeping pigeons out from under the solar panel structure.

5 years ago

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Verified Customer

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Shawn

Since it has been installed, it’s been good. They sell the top brands and equipment. It is the cheapest cost for the higher grade products.

5 years ago

Reply from Sol-Up

That's wonderful! Please let us know if we can help you with anything else.

May. 19th, 2021

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Verified Customer

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James

Installation went pretty well. When you call, they answer your calls and you can get assistance immediately. I would recommend it.

5 years ago

Reply from Sol-Up

We're happy that you had such an enjoyable experience with us, James! Don't hesitate to reach out if you have any more questions.

May. 18th, 2021

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Verified Customer

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Steve Schultze North Las Vegas, NV

On a couple of occasions when I was told Sol-Up would contact me to schedule appointments, I had to call them.

4 years ago

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Verified Customer

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David

The installation went pretty quickly. They didn't bother me and did a quick job. The panels are great quality.

5 years ago

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Verified Customer

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Travis

The people who installed the panels were professional and quick and nice. It is still working so that is good.

5 years ago

Reply from Sol-Up

Hi Travis! We do pride ourselves on having our own installation teams and glad they were quick!

May. 18th, 2021

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Verified Customer

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Jen Fasulo Las Vegas, NV

Staff are responsive and have gotten everything as promised but only when I ask.

4 years ago

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Verified Customer

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Eileen & Thomas Pahrump, NV

From department to department they have a little bit of difficulty communicating.

4 years ago

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Verified Customer

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Brian

I've had no problems with the company. They use top brand components and I trust them completely.

5 years ago

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Verified Customer

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Michael Henderson, NV

All along the way customer support kept updating us and pricing is good.

4 years ago

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Verified Customer

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Douglas

It’s a good company. The price is good. They got it installed smoothly.

5 years ago

Reply from Sol-Up

Thank you for your review, Douglas!

May. 18th, 2021

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Verified Customer

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robert houser Henderson, NV

prompt and execution of a good product and service

5 years ago