Sol-Up Reviews

Great sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! I have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.

Customer service is great. They fix all my problems. The waiting period for installation was quite long, but it was okay. My inverters broke in a year. They take advantage of rebates by saying they'll help you, but the rebate actually goes back to them.

Tried to set up a new thermostat ,which was included, in my house and said it wouldn't work in my house..never heard anything back

Lots of smoke and mirrors regarding customer service. Typical we’ll call you later and no call is received.