Sol-Up Reviews

3/27/24 Office visit...left $1,000.00 deposit. 3/28/24 submitted cancel of contract. 3/28/24 promised by Salesperson that deposit refund would process immediately. 4/10/24 called billing dept & they asked me to give them my routing info for direct deposit refund info...they said that they are not able to do refunds back to the CC? 4/10/24 while on the call with billing, a manager got on the call and questioned why i was cancelling...she was condescending and rude, saying in the end: "we don't want any customers that aren't interested in our product" and touted millions of dollars of business each year...definitely not a conversation I invited, nor needed. 4/10/24 reached out to complain to COO, and was assured by COO that he would look into this and personally see to immediate refund. 4/12/24 still waiting. My main issue with Sol-up is that I initially asked for a price comparison based on a 9kw system with preferred Panasonic panels with micro-inverters because I had already gathered 4 other proposals and wanted to compare "apples to apples" so to speak. Sol-up kept presenting me with Meyer-Burger panels with optimizers to a Hybrid inverter which I did not want. Sol-up offered me a "take-it or leave-it" in house bonus of $1500.00. They wanted to immediately schedule a site survey. Overall, debatable or not, I personally believe from the information that i have gathered...that the Panasonic Panels are the only manufacturer that backs their product for 25years parts and labor...even if the company goes out of business...and the panels are top rated, if not the best available. And my preference for micro-inverters as opposed to optimizers and 1 main inverter is backed by most sources today...getting into a "which is better" is a good thing for informational purposes, but if they truly believe what they say, then allow the customer to go home, research and verify the info...and especially keep the "bonus" offer available if they truly believe what they say. Meanwhile, I'm still waiting for my $1,000.00 deposit to be refunded.

DO NOT USE SOL-UP! They use shady and underhanded techniques in order to get your money. I have to admit we were pleased at first with Sol-up until 5 years down the road. During contract negotiations we informed them we would be getting a new roof in about 5 years, they said "No problem, we will come out and remove /replace the panels at no cost." When it came time we found out there is an additional $9,000 charge to remove and replace solar panels for a re-roofing project. Sol-up told us they could not use the existing equipment they had originally installed because it was no longer any good and we had to get all new racking and panels. Sol-up admitted they do not have faith in their own equipment they originally sold us, how bad it that! They want us to pay half the cost of the solar system again to do what they promised to do for free! Sol-up straight up lied to us from the get go!