SOCO Solar Power Reviews
4.2
6.7
Overall Score
Verified Customer
Review Source
Lucy
Communication was not good. I had to reach out every 6 weeks to keep the project moving. It took almost a full year from the day SOCO approached us to completion, when we were told 2-4 months. The WiFi capability for monitoring the panels was not possible, so now I am reliant on SOCO to monitor the panels, and reach out to me when there are issues (see first sentence). I HOPE communication will be much better in the future.
3 years ago Edited January 10, 2024
Review Source
Carol Inglis Brighton, CO
The people are wonderful. The amount of time between work visits was frustrating and communication was poor. Promises on returning to finish things were often not kept and another week or two would pass until I called them again.
2 years ago
Reply from SOCO Solar Power
Carol,
Thank you for taking the time to leave your feedback about your experience with SOCO SOLAR. We appreciate your kind words about our team; it means a lot to us.
However, we want to sincerely apologize for any frustration caused by the amount of time between work visits and the poor communication you experienced. We understand that timely completion and effective communication are crucial aspects of our service, and we deeply regret any inconvenience this may have caused you.
We also apologize for the instances where promises to return and finish things were not kept, leading to additional delays until you had to reach out to us again. This is not the level of service we strive to provide, and we are committed to improving in these areas.
We value your feedback and take it seriously. We will review our internal processes and communication channels to ensure that such issues are addressed promptly and effectively in the future.
Thank you for bringing these concerns to our attention. We truly appreciate your patience, and we remain dedicated to providing you with a better experience moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we strive to make improvements based on your feedback. - Team SOCO SOLAR
Thank you for taking the time to leave your feedback about your experience with SOCO SOLAR. We appreciate your kind words about our team; it means a lot to us.
However, we want to sincerely apologize for any frustration caused by the amount of time between work visits and the poor communication you experienced. We understand that timely completion and effective communication are crucial aspects of our service, and we deeply regret any inconvenience this may have caused you.
We also apologize for the instances where promises to return and finish things were not kept, leading to additional delays until you had to reach out to us again. This is not the level of service we strive to provide, and we are committed to improving in these areas.
We value your feedback and take it seriously. We will review our internal processes and communication channels to ensure that such issues are addressed promptly and effectively in the future.
Thank you for bringing these concerns to our attention. We truly appreciate your patience, and we remain dedicated to providing you with a better experience moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we strive to make improvements based on your feedback. - Team SOCO SOLAR
Jun. 16th, 2023
Review Source
Uriel Cedaredge, CO
Not finishing the project. Still isn’t finished.
2 years ago
Reply from SOCO Solar Power
Dear Uriel,
Thank you for taking the time to provide your feedback on your experience with Soco Solar. We appreciate all customer feedback, including constructive criticism, as it helps us improve our services.
We sincerely apologize for not completing your project to your satisfaction. We understand how important it is to deliver a fully finished and functional solar system, and we regret any inconvenience caused by the delay.
Please be assured that we take your concerns seriously, and we are actively investigating the situation to identify the issues and address them promptly. Our goal is to ensure that all our customers receive a completed project that meets their expectations.
We value your feedback and would appreciate the opportunity to rectify the situation.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We remain committed to delivering a satisfactory outcome for you.
Best regards,
Team SOCO SOLAR
Thank you for taking the time to provide your feedback on your experience with Soco Solar. We appreciate all customer feedback, including constructive criticism, as it helps us improve our services.
We sincerely apologize for not completing your project to your satisfaction. We understand how important it is to deliver a fully finished and functional solar system, and we regret any inconvenience caused by the delay.
Please be assured that we take your concerns seriously, and we are actively investigating the situation to identify the issues and address them promptly. Our goal is to ensure that all our customers receive a completed project that meets their expectations.
We value your feedback and would appreciate the opportunity to rectify the situation.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We remain committed to delivering a satisfactory outcome for you.
Best regards,
Team SOCO SOLAR
Jun. 16th, 2023
