SOCO Solar Power Reviews
4.2
6.7
Overall Score
Verified Customer
Review Source
Lucas Vader
So the panels were placed on the roof in January. Here we are at the end of May and they’re still not activated. Went through most of this very long winter with $350 per month electric bills for heating. Not great
2 years ago
Reply from SOCO Solar Power
Dear Lucas Vader,
We apologize for the inconvenience you've experienced with the activation of your solar panels. We understand how frustrating it can be to have high electric bills during the winter months. We appreciate your patience and understanding during this process. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team.
Best regards,
Soco Solar Team
We apologize for the inconvenience you've experienced with the activation of your solar panels. We understand how frustrating it can be to have high electric bills during the winter months. We appreciate your patience and understanding during this process. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team.
Best regards,
Soco Solar Team
Jun. 2nd, 2023
Dennis Montrose, CO
Installation of panels was quick and efficient. Generator was slow arriving and installed where gas wouldn't work and had to be moved. Signed contract on 2/7/2023 and it is now 4 months and system is still not up and running. Not very happy with service. Solar bank is not building up for next year. Costing me money because we are still not charging.
Well it's now June 29 and I am still not up and running as of this writing.
2 years ago Edited January 10, 2024
Reply from SOCO Solar Power
I'm sorry to hear about the challenges you've faced with your solar system installation. We deeply appreciate your feedback, and I want to assure you that we take your concerns seriously. Delays and issues like the generator installation are certainly not the experience we aim to provide. We will investigate the situation and work to resolve these issues promptly.
Please accept our sincere apologies for any inconvenience you've encountered. Your satisfaction is important to us, and we're committed to making you happy. If you have any specific concerns or if there's anything else you'd like to discuss, please do not hesitate to reach out to our customer support team. We're here to help. Thank you for your patience and understanding.- Joshua & Team Soco
Please accept our sincere apologies for any inconvenience you've encountered. Your satisfaction is important to us, and we're committed to making you happy. If you have any specific concerns or if there's anything else you'd like to discuss, please do not hesitate to reach out to our customer support team. We're here to help. Thank you for your patience and understanding.- Joshua & Team Soco
Nov. 1st, 2023
sti jenn Grand Junction, CO
Overall, my system is fine and running. The biggest thing, is that I was told that my 12 months no payments started when my system was turned on. It took them 8 months to get it complete and turned on. Now I find out, my 12 months no payments started when it was funded, so now that is up next month. I am not happy.
2 years ago
Reply from SOCO Solar Power
Dear Sti Jenn,
Thank you for your feedback regarding your solar system. We're glad to hear that your system is up and running smoothly. We apologize for the miscommunication regarding the start date of your 12 months no payments offer. We understand your frustration, and we apologize for any inconvenience caused. Please reach out with any issues.
Best regards,
Soco Solar Team
Thank you for your feedback regarding your solar system. We're glad to hear that your system is up and running smoothly. We apologize for the miscommunication regarding the start date of your 12 months no payments offer. We understand your frustration, and we apologize for any inconvenience caused. Please reach out with any issues.
Best regards,
Soco Solar Team
Jun. 2nd, 2023
