Smart Wave Solar Reviews

I have degrees in Chemical Engineering and Sustainability and was looking forward to having a positive impact on the environment while lowering my bills by implementing Solar. Throughout the quote, design, permitting and installation process I had numerous questions as a first-time solar customer. I did not feel that SmartWave had any interest in answering those questions and in fact was told at one point that they "just wanted to get the panels on my roof." Much of my headache started AFTER I had already been approved for loan/install and thus was told repeatedly by the company that it was too late for me to change my mind. My home was constructed in 2020 and I KNEW I wanted to look into solar options so during construction I had a conduit installed to transport cables from my roof to breaker panel and electric meter ahead of time. SmartWave audited my property and said everything would work as intended but the day they showed up for install they did not have plans that had been bought off by me and they indicated that the conduit was not able to be used for the type of wiring that they were installing. This caused me to miss time at work as I had to rush home to help them get the plans in place on the days of installation which also resulted in having unattractive wiring going up the side of my house. Again, they insisted that if I did not submit to this design my contract would be cancelled and I would be charged anyways. Aside from the poor customer service, here is the worst part; I have had the system installed for just over a year now and have been paying MORE than I was before. Before installing solar, my average bill was $110.19 with three people living in the house. After installing solar, my average bill is $95.56 PLUS the 92.75 I pay towards the solar loan and this is with only two people living here. I can not recommend this company and less and am disappointed that I ever worked with them.

They promised that this system would meet ALL of our power needs, We spent several hours with their salesman Steven as he assured us that it would cover our needs plus the additional power of a sprinkler pump we were installing. Needless to say the system didn’t perform as promised. As I talked to the owners, Gary and Justin I found that they won’t do anything to correct the problem. Their contract is very vague so there is nothing to fall back on. I later learned that their own system analysis shows that the system won’t be able to meet my current power needs let alone with my new pump. They didn’t bother showing me this until after the system was installed. I had another (competent) company evaluate my system and was told that there is no way my system can do what was promised. Beware, these folks only care about making the sale and will say nearly anything to get the sale.