radix solar: Read 264 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Eric

The sales representative convinced us to go with them. RDX was the salesperson but then Titan did the installation. It's very hard to navigate who you're supposed to be talking to. Once the process started, we had no trouble with RDX directly - they are our primary point of contact, which means they did not necessarily have the most up to date information. There seems to be a breakdown in communication between Titan Solar and RDX. Whether it be scheduled dates or products availability. My system is still being installed now. We have not even been able to use our solar panels yet because the inspection hasn't been completed because all of the installation isn't completed. So while everyone has been very friendly customer service wise, at the end of the day, we're not doing it for the customer service, we're doing it for the panels to get up and running.

2 years ago

Reply from radix solar

Hi Eric, I am glad to hear that our customer service has been great and that we have been able to answer your questions and concerns. I am sorry to hear that things aren't going so well with the install and on Titan's side of things, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Brandy Phoenix, AZ

I’m not sure what star to give. But solar panels have been put on for quit sometime and there they sit. I’m told I don’t have to pay for them for 3 months after they are turned on and my payment is scheduled for August 4th. They aren’t on. I guess we are waiting for APS to put in a new meter reader so it it’s probably not your problem but I’d still like to know that I don’t owe a payment for 3 months after they are turned on.

2 years ago

Reply from radix solar

Hi Brandy, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star_border star_border

Kerry Katy, TX

It took way too long to turn the solar panels on and I know that wasn't their fault, but the sales guy was fantastic at first, but then after a while it got hard to get ahold of him. Installation was fine. They they were supposed to do it on a Friday. They showed up late because they were finishing another job and so they didn't finish it and they had to come back the next Monday to finish it. But the guys were very professional and it went fine other than that.

3 years ago

Reply from radix solar

Hi Kerry, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. We are sorry to hear that your installation had a couple of hiccups, but if you ever need to get in contact with us, our Customer Care number is (888)-919-0980. Also, be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Margarita Phoenix, AZ

The process went smoothly, Sabrina, Stetson’s assistant was easy to get a hold of and answered my questions in a timely manner. I only wish I had done a little more research and taken my time to make the decision, it’s way more expensive than an estimate I had gotten a year ago from another company.

2 years ago

Reply from radix solar

Hi Margarita, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Jun. 1st, 2023

check_circle

Verified Customer

star star star star_border star_border

Ashley Hernandez Congress, AZ

They were quick at first and good at updating. But in the past few months I have had to reach out for updates. I have made 1 payment so far and almost time for the 2nd with still no solar. It has not been hooked up. That's frustrating and the power utility man I talked to said I am not the only house in my town dealing with the same issues.

3 years ago

Reply from radix solar

Hi Ashley Hernandez, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

David

Generally, they're responsive most of the time. Their install teams and a couple of leads there respond, the rest of the time it's hit-and-miss. It's running as it's designed.

2 years ago

star star star star_border star_border

EFFREN R STARKS

Initially they were very good at keeping me informed of the progress, but then they stopped communicating and I actually had to initiate communications and track down one of their supervisors in order to get a response. it was top-of-the-line equipment, it's a very good value. But the follow-through, I would have to say at this point right now is very close to nonexistent. The installation was flawless. It was very well done. They're having problems with the power company on getting the system approved. They've submitted it three times, but they never told me that the system has been installed for two months and it's still not online. So basically I've got a brand new car in the driveway that I'm getting ready to make a payment on because the payment will be due next month. The first payment, but I don't have any keys for the system, so I'll be paying on basically a system that's not online.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Jeffrey Lingenfelter Casa Grande, AZ

Our salesman Tate was great. As far as Radix, I think they had some struggles or a lot of them, but it honestly hasn’t been the best experience and I believe they dropped the ball in most areas. We were told that we would have our solar finished almost three months ago, the installers came but didn’t finish when they did the entail installation and never cleaned up after themselves [left electrical tape, pieces of cut wire, and parts lying on the ground around the work area], and I hear that we have to wait even longer for it to be finished. Super frustrating and no one really has reached out to try and resolve or take care of us as the customer.

2 years ago

Reply from radix solar

Hey Jeffrey, I hope that we have been able to help alleviate some of these concerns and if you still need anything further, please reach out to us at 888-919-980.

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

Kris Prescott, AZ

They were great once they secured the sale, but I'm almost 6 months in and my system still isn't operational. It's quite ridiculous.

3 years ago

Reply from radix solar

Hi Kris, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sefisevil Yuma, AZ

The updates stopped after the system was installed. Turns out it wasn’t installed to the satisfaction of the city or APS and more work was required. Trying to follow up to get more info was annoying and time consuming. It would be nice if the updates continued until the system was actually turned on

2 years ago

Reply from radix solar

Sefisevil, I am sorry to hear that updates have been missing since install. The solar process once the system is installed is mainly a lot of paperwork and corresponding with the county and utility company to make sure everything is ready to be turned on. Please contact our customer care department at 888-919-0980 and we would be happy to look into your account to see how we could best help.

Mar. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

John

I was told I’d get weekly updates, was receiving regularly until the installation started now system isn’t finished and seems as though nobody cares after I signed on dotted lign

2 years ago

Reply from radix solar

Hi John, I am sorry that you haven't been receiving updates like anticipated and it feels like you have been forgotten, I assure you this isn't how we treat our customers. Please give our customer care team a call at 888-919-0980 and we would be happy to look into your account and see how we can best help.

Mar. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

Ronald Haddox Holbrook, AZ

Promises not kept, it's always someone else's fault, and not enough correspondence during entire transaction. I'm spending a lot of money and I should be kept up to date about my system!

2 years ago

Reply from radix solar

Hi Ronald, I am sorry to hear that this has been your experience with one of our preferred partners, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Jan. 12th, 2023

check_circle

Verified Customer

star star star star_border star_border

Diane Tonopah, AZ

Great service in the beginning, however of late not so much.

2 years ago

Reply from radix solar

Hi Diane, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

May. 30th, 2023

check_circle

Verified Customer

star star star star_border star_border

Duane Pruett Arizona City, AZ

We still have high power bills and had been told we would not.

3 years ago

Reply from radix solar

Hi Duane Pruett, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ronald Phoenix, AZ

After many weeks of have the panels installed it’s still not up and useful as promised 😡😡always a excuse on them I’m not happy

2 years ago

Reply from radix solar

Hi Ronald, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

Tommy Globe, AZ

Takeing to long for power to be trun on and not enough feed back.

2 years ago

Reply from radix solar

Hi Tommy, I am sorry to hear things have taken longer than expected to get your system activated and that you haven't received a lot of feedback. The process to getting your system activated once installed is a lot of paperwork and corresponding with the county and your utility company. Please just our customer care team a call at 888-919-0980 and we would be happy to look into your account and see how we can best help.

Mar. 21st, 2023

radix solar Reviews

Summary of Reviews