Purelight Power: Read 28 User Reviews From Real Homeowners

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Trisha R Portland, OR

CHOOSE Purelight Power if you’re looking into solar energy. My husband and I had a referral from a trusted friend, and began the process of looking into what solar energy could do for us. From the consultation in our home at our leisure, to the installation, and final hookup…exceeded all expectations! They communicated with us about all steps that were needed to complete the job and nothing fell back on our family to cross T’s or dot I’s. The installation was acute on finish time and their team had smiles even through the snowy weather. The county inspector had zero issues with passing Purelight power of Bend and expressed “they did a good job here”. Helpful, Honest, Hardworking!! Trisha R.

3 years ago

Reply from Purelight Power

Thank you for your review, Trisha! We appreciate the detailed review and we are thrilled to hear our team delivered.

Apr. 10th, 2023

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Zachary Smith

So my wife and I got 3 quotes. We tend to go with the company that’s middle of the road. We had a close friend that went with this company so we were already leaning towards PureLight and they were the middle priced company so it was a no brainer. E V E R Y T H I N G was east with this company. The two other companies were a typical sales force. These guys were more professional and confident in their product which spilled over to us. At the time of estimate and install we were in the middle of a pandemic so we had to wait 2 months for install. I loved how they kept in contact and let us know each time we got closer to the day of install. When that beautiful day came, the install was so much faster than we thought it was going to be. The next step was a wait due to the power company so not on PureLight. Once the switch was flipped, we got a super excellent and knowledge sharing cruise through the system and the app. He even showed me what the codes are on the meter. I of course forgot what they mean. Lol. Anywho…..super proud of who we went through and the product we’re rocking on the roof.

4 years ago

Reply from Purelight Power

Thank you for your review, Zachary! We're so glad we could provide you with excellent customer service while helping you make the switch to solar. Congrats on owning your power, and please reach out to us if you ever have any questions about your system.

Mar. 30th, 2022

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Tai Ellis

All purelight employees have been clear, concise, and readily available to answer questions. This has been a simple process. I just finished a post install call that answered my remaining questions and I feel well taken care of.

11 months ago

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Stephanie Orizotti Nelson

PureLight has been fantastic to work with from start to finish for installing our solar panels. They were quick to help and get us on their schedule without being too forceful during the initial process of deciding whether to go solar or not. Although we’ve just finished the install and turn on part of the process, we are thrilled with them and their communication. We wish we had another option other than Tesla to choose from.

1 year ago

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Brian Boivin Medford, OR

Great company to do business with! Very professional and helpful sales staff who answered every question directly. And they kept us informed every step of the way. Sale to turning on the switch takes time but mostly because you are at the mercy of the power company to transfer your meter service (which in most cases they do sitting at a desk in their office). I would highly recommend these folks!!

3 years ago

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Deborah Harris

Sales personnel & tech explained everything in layman's terms that I could understand. They answered any questions I had. The phone staff was very pleasant & helpful. Installers were very prompt & efficient & neat. Looking forward to sunny days so my system will start producing my backup power.

1 year ago

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Reba Stephens Eagle Point, OR

Our solar was installed as designed - and with little disruption to our day-to-day lives. The staff were professional, courteous and efficient. And they cleaned up when the project was done. We so appreciate the post-install visit that helped us understand our meters and our monitoring app.

2 years ago

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Mike Watts Eagle Point, OR

Purelight Power installed my solar system and it looks amazing. No exposed conduit, Clean lines, well centered, and a dream to look at. I have been tracking my system for over 2 years now and it has produced over that 1,000 KWH than what I was quoted. I am loving the extra power off my power bill.

3 years ago

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Alan Watson

Everything went great with our Purelight order, installation and orientation. Gar was great in leading me through getting the app and how to use it. We would highly recommend everyone we worked with at Purelight.

1 year ago Edited April 1, 2025

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Scott Marsh

Tanner was great. Very good communicator, very personable, great positive attitude, and a joy to work with. He was able to answer all of our questions and helped us get set up to see our data.

1 year ago

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Carol Park

We have had great customer service proactively for our solar project, which has led to no issues to address. They are always providing info and asking if we have questions to make sure we're in good shape.

1 year ago

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Jarod and Natalie Lemos

Great experience with getting solar installed. Everyone has been so nice and helpful. It was a smooth process. I would recommend to friends.

11 months ago

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Margaret Lynch

Everyone I talk to you has been very nice and helpful, but I have kind of felt lost through this process, but that just may be me. I believe everything is completed and I’m on track now.

1 year ago

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Laura Pliska

Gabriela was a great trainer. Very patient with my lack of skills . Happy Halloween

6 months ago

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David Smith

Gar was very helpful in explaining how I can monitor my system. Everyone at Purelight has been professional, knowledgeable, and very personable.

1 year ago

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Thom Whittemore

I like that Purelight handles everything and is very supportive and responsive. I do not like that they use Tesla equipment. Had I known that ahead of time, I would not have worked with them.

1 year ago

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Orlando Hill

Great company and great employees! Answered all my questions, and I am very happy with my system!

11 months ago

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Marti Walton

Gar is wonderful. Very pleasant, professional and knowledgeable. Answered all our questions.

11 months ago

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Rebecca Campbell

Gar was great and very patient. He walked me through all the steps to get my app and monitoring set up!

1 year ago

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Cassidy (MartiniMonsters)

Overall it was an easy process even when we had to pause it for a while due to a weird deed issue I had to clear up.

1 year ago

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Andrew Lamon

This company initially was easy to work with until after the install. My system didn't pass county inspection. I asked Purelight to come out to fix the issue. All I got was excuses as to why they couldn't. Several weeks later the system is still not repaired and I still don't have an answer as to when they will be coming out to fix it.

1 year ago

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Chris Wasia

Very professional and delivered on what they promised.

11 months ago

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alex salcedo

Chatting with you was a nice and clear thanks

11 months ago

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Rhonda Holt

Live instructions, able to navigate app together.

1 year ago

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Glenn Miller

That will be saving money on our electricity bill.

1 year ago

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Phil Brey

Kind, good communication, quality service.

1 year ago

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Florida Kayaker

Thank you very much. All our questions were answered.

1 year ago

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Clark Meyer

Smooth from start to end. Do I need to have more

1 year ago

Purelight Power Reviews

Summary of Reviews