Pure Energy: Read 386 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Brenda San Antonio, TX

The contractors/installers were exceptional in their performance and explanation of what they were doing. The installation completion took five months. We were under the impression we would not be billed for two months however, we later found out that it was two months from the installation of the panels NOT upon the completion of the system thus, we were paying three months for a nonfunctioning system. we believed we would have a reprieve of a couple of months without an electric bill however, we were paying for panels and electric together thus, paying double that we had. Also, the rebate which we were expecting from CPS went rather to the account rather than our pocket. So, as you might tell; we are very disappointed.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Brenda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name se we can reach out?

Jun. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

Isaiah San Antonio, TX

Communication was not very great. They were good at answering my questions as long as I reached out. Installation went fairly smooth aside from the the lag time. I believe they did majority of the install on one day in October and then they finished it January 1st. So took quite a bit of time to actually get that done. They just need to have better communication with their customers.

2 years ago

Reply from Pure Energy

Hi, Isaiah. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

Matthew Epperson San Antonio, TX

App has not shown any data from system since Oct 3 and I have called multiple times to speak to someone concerning this. No instructions or procedures were given after system was installed. We were promised a $700 gift card with our purchase of system because another company offered it and pure energy matched it but after numerous calls and run a round we still have not received our gift card.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthew Epperson . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

James Desoto, TX

I had a problem with the communication piece and it appeared that no one wanted to really work with me when I had the problem and my solar panel didn't work for three months. My converter went out within the first eight months of of me having the product. Installation went fairly well. They damaged gutters from the installation, but the installation went pretty well.

3 years ago

Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Emelda

I'm still having to pay a large electrical bills and then the solar energy bill, so it's not economically benefiting me. They just came one day randomly and we didn't know they were coming in and then after they're done nobody said they were done. It was just kind of like we put it up there and that's it. I don't think they contacted me enough. We never knew the process of what was the next step.

3 years ago

Reply from Pure Energy

Hi, Emelda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Andrew Lewis Alice, TX

The installation was quick and professional. The process of getting the panels on line was slow. The billing is what is confusing at one point I got billed by three different companies, then two different companies. And now I'm waiting for my next bill. Since I've had my panels installed I am paying one hundred dollars more than before..

2 years ago

Reply from Pure Energy

Hello Andrew Lewis. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Brenda Mellina Waxahachie, TX

Never received $180 for the early disconnect from previous electric company & I've not heard anything about $1000 referral fee that was promised when I referred my son to Pure Energy. His new panels were installed last month

2 years ago

Reply from Pure Energy

Hello Brenda! Thank you for taking the time to do a review. We will be reaching out to you to discuss the referral pay.

Jan. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Toby Palmer, TX

Everything fell off the map once they installed. I don't even know if it's really working, honestly. I'm still paying electric bills and I shouldn't be paying electric bills. Installation process was great. Fast, easy. I just don't know if it's actually working correctly.

3 years ago

Reply from Pure Energy

Hi, Toby. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Annie

The promise that they gave me is actually not true because all the problems they told me hasn't been completed. They promised me that I don't have to pay 6 months. If I refer to somebody I can get $500 and those are not being met. And then it took forever. It took 3-4 months for the solar system to be activated.

3 years ago

Reply from Pure Energy

Hi, Annie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Esmeralda Donna, TX

They were very detailed. Every time I asked to speak to a supervisor, they refused to give me the name. They tell me they're the supervisor. It took a long time. It took like 3 months, maybe 4 months for everything to be complete. It was horrible, to be honest.

3 years ago

Reply from Pure Energy

Thank you for your positive feedback, Esmeralda! Please reach out to us at 833-YES-PURE to speak to a supervisor. We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

kerry bailey (dysfunctional fate) Miami, FL

We are not told that we still need to rely on the grid. If the grid power goes out our solar is useless to us. I requested a battery and it took months for them to even tell me if they provide them or not.

2 years ago

Reply from Pure Energy

Hello kerry bailey (dysfunctional fate). Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 17th, 2023

check_circle

Verified Customer

star star star star_border star_border

Jasmine Ennis, TX

So far the equipment hasn't given us any issues. We've had hail and a lot of storms and it's still in good condition. Installation was smooth. They notified me that they were here and it was just a smooth process.

2 years ago

Reply from Pure Energy

Hi, Jasmine. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Matthews Thomas San Antonio, TX

Company not very helpful. Asked about tax deductions would not assist or discuss. Took longer to hook to CPS; hooked up in later part of bill cycle did not reimburse for not hooking up panels for that month.

3 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthews Thomas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Have you reached out to us to let us know about this yet?

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kenneth Waco, TX

They were supposed to tell me about how the website works, they didn't and the guy was supposed to show me where the switch controls were, he didn't. I'm not happy with them at all.

3 years ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dale Jacksboro, TX

Since it's been installed, my electric bill has gone up to $144 plus a month. They need to listen to their customers when their customers is giving them instructions about the electrical problems on their house.

3 years ago

Reply from Pure Energy

Thank you for the reply Dale. Feel free to reach back out to us so we can rectify this issue. We will be more than happy to look at your production vs the usage. Please call 1-833- YES-PURE

Nov. 22nd, 2022

star star star star_border star_border

Maricela Mazuca San Antonio, TX

Update: They finally called and came by to fix the problem. I was getting pretty tired of 80-82 degrees inside the house: Original: Not happy at all. Since they installed the new breaker box we have had no power to our outside AC unit. Called on Friday and Saturday and nothing. Apparently no one works on weekends. We’re on day 5 and still they have not fixed the problem. It’s not an AC problem as I had it looked at. CPS said the breaker box was not their problem to call the solar company. Finally they sent an electrician yesterday and they did nothing. They said they were coming back today and yet no one has made it here. No one. Not one phone call to give us an update either. If this was their house I’m sure that they wouldn’t be too happy about it. I’m so frustrated with this company and we still don’t even have our solar panels.

2 years ago Edited October 12, 2023

Reply from Pure Energy

Hi, Maricela Mazuca. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Jun. 20th, 2024

star star star star_border star_border

David Boerne, TX

The installation technicians were efficient and knowledgeable, which made that aspect of the process very good. The customer service and communication were lacking. Although Pure Energy provides a tracking portal, there were several months with no update, even after directly contacting the company. The final portion of the installation process was also fraught with poor communication about the timing of completion and the requirements for final payment. The system was been working well since installation and approval to operate, the SolarEdge monitoring is solid. The customer service and communication needs improvement to match the quality of the technical work.

2 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name so we can reach out?

Jun. 21st, 2023

star star star star_border star_border

Cassidy Phan Seagoville, TX

I lovethe hardware side of this. The installation team was great. My major issue is, I didn't get the tax return I was told i would get. I wish it was more clear as to what I was supposed to do with my taxes. I was waiting for a tax form till one day I just tried contacting mosaic. They told me i needed to talk to turbo tax. So I amended my taxes and the government says I'm only getting 3,000 not the 8,000 I was told i would get. Now I can't keep my monthly cost down. If you guys want us to use our return on our loan then you should make sure we have all the resources we need or at least inform us on how to file the taxes. If I was supposed to get 8,000 then clearly I did something wrong.

2 years ago

Reply from Pure Energy

Hello Cassidy Phan. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star_border star_border

Texas SWA Lubbock, TX

The process from the beginning felt easy and was sold as exactly what we were looking for. The salesman in my living said all the right things, and made it sound too good to be true. The problem was, as soon as the salesman left my home after we agreed, that is when it felt like the "Service" ended. It took months to get the panels installed due to back orders, which pushed our tax credit back an entire year. I have yet to see any benefit on my power bill. I reached out and they asked if i had changed my bill. I was unaware i needed to do that. I have since changed my power plan, but i am still yet to see any discount on my bill. I hope and pray it is coming. I was told one thing during the agreement, but a lot of steps were left out post agreement. I hope the cost savings and such are coming, but I have yet to see it :( I have had the panels on my house and supposedly working for 4 months but currently i just have another loan payment.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Texas SWA. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your name so we can reach you?

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Rhonda

When I messaged I did get a response, but I was not told the correct information. They need to explain the process correctly to people when they're getting it.

3 years ago

Reply from Pure Energy

Hi, Rhonda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Timothy San Antonio, TX

The installation went fine, they screwed up a little bit, but they did good job. They need to answer their phones when people call them and ask them when they have problems.

3 years ago

Reply from Pure Energy

Thank you for the feed back. We are very happy you are pleased with the install. We have a customer service line that you can reach out to from 9am-9pm CST. The number is 1-833-YES-PURE.

Nov. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Jeremy Lubbock, TX

I'm still waiting for my energy bill coming down a little bit more. It was great, very easy. It's very easy to check and keep up with and very low maintenance.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Jeremy. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

johnny pache Fort Worth, TX

They were great at communicating and being informative during the sales process. After installation, communication has been lacking, and always has to be initiated by me. They did everything they said they would as far as installation and incentives, but the system was turned off for almost two weeks and it was only resolved because I called. Time will tell the quality and reliability of it. It was the cheapest of all quotes I got.

2 years ago

Reply from Pure Energy

Hi, johnny pache. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

check_circle

Verified Customer

star star star star_border star_border

Anonymous San Antonio, TX

The communication needed work. They putting the solar panels on the house within a timely manner. There was no communication getting them turned on.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Chris Knight Corpus Christi, TX

Well to be honest. No one should sell a product without having enough panels to cover 100% of the estimated electrical cost

3 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Chris Knight. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Michael San Antonio, TX

The installation team was professional and friendly not so much the customer service. After panels were installed there was no response to several inquires made to the office or from any of their representatives. They are lacking customer service professionalism.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lauren blanchard Pearland, TX

There has been zero contact or follow up since installation. The app cannot be used because the link expired within an unreasonable amount of time so I cannot monitor performance. My bill has not been reduced as much as promised with adding this many panels

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Lauren blanchard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Mario Universal City, TX

The time of year they promised to be installed, it was not done on time. I am still waiting for that solution.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mario. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

Laura San Antonio, TX

I think it was pretty good. They did the job and finished on time and everything. So I guess it was fair.

3 years ago

Reply from Pure Energy

Hi, Laura. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rebecca Hockley, TX

The customer service, they can't get back with me most of the time. Communicate better with your customers.

3 years ago

Reply from Pure Energy

Hi, Rebecca. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary Watson Lubbock, TX

Said monthly payment on loan wouldn't change, it went up by over a hundred dollars a month.

2 years ago

Reply from Pure Energy

Hi, Mary Watson. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Esmeralda Mungia San Antonio, TX

They are a fairly good company but they don't follow up too well when you have a concern.

3 years ago

Reply from Pure Energy

Hi, Esmeralda Mungia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kimberly Fort Worth, TX

I've had issues from day one. We just finally got it installed.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Kimberly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

Sylvia Helotes, TX

Their customer service is unreliable and they provide false information.

2 years ago

Reply from Pure Energy

Hi, Sylvia. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

K Kyler San Antonio, TX

My panels went up 8/24… did not go live until 1/14

2 years ago Edited May 17, 2023

Reply from Pure Energy

Hi, K Kyler. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

check_circle

Verified Customer

star star star star_border star_border

Diana Ramirez San Antonio, TX

Difficult to get in contact with anyone if questions arise

2 years ago

Reply from Pure Energy

Hello Diana Ramirez. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jan. 16th, 2023

Pure Energy Reviews

Summary of Reviews