Pure Energy: Read 386 User Reviews From Real Homeowners

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Verified Customer

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Martin San Antonio, TX

I disliked the fact that your sales people promise a time line .but the real time line for the completion of the project is way off!!! They are quick to take the money!! But slow in delivering.what was promised . We have waited for several months and know we will not be referring anyone as we don't them to this awful experience in the misleading of your sales people. You may want to take a new method of training your employees with the correct and accurate information to give to any future customers. Cause they are not giving the right time frame for the completion of this .

2 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Martin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

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Sandra Stovall Waxahachie, TX

The sales person was great. The installers were great. Customer service has been horrible up to a month ago. I had to have it removed to get a new roof and they charged a fortune. Later the system quit working, the electrician that came out said they installed the wrong inverter. Instead of compensating me the office said the inverter on the plans was correct so it had to be the right one. This month the inverter is not communicating with the app all of a sudden. It is taking forever to get that fixed, but they are at least keeping in touch with me to let me know what is going on.

2 years ago

Reply from Pure Energy

Hello Sandra Stovall. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Hellion Knight Lancaster, TX

I gave the shown rating because I was told I would only have one bill for solar and I am now paying 2 bills plus the total amount is almost the same as what I was paying. Also, I was promised that I would received a $1,500.00 for switching over to solar and I have yet to receive my switching fee.

3 years ago

Reply from Pure Energy

Hello Hellion Knight. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Maria E Corpus Christi, TX

The customer service is terrible. When I have an issue, I call them, they translate with the other person I've given my concern and I don't get any response. I have to call every other week, so I'm not happy with the customer service.

3 years ago

Reply from Pure Energy

Hi, Maria E. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Jill Corpus Christi, TX

The installation was okay, but getting information about what the next steps were after they installed was very poor. I had to keep calling the company to find out what were the next steps, how much longer was it going to be. I had to call them multiple times.

3 years ago

Reply from Pure Energy

Hi, Jill. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Michael Boucher Lindale, TX

Was told wouldn't have electricity bill but it still remains at around 160 dollars monthly. Plus 225 for panels. So my bill doulbed and no savings to show just another 200 dollar bill.

2 years ago

Reply from Pure Energy

Hi, Michael Boucher. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Karen San Antonio, TX

I signed the contract on 07/29/22 and installation was completed in March 2023, that was over 7 months. It was a fairly small job with multiple steps, none of which were scheduled it seemed until I called, when suddenly they were going to be at my house within a few days after I waited weeks to call past the time period previously given me. Also both steps that required outside inspections were failed by Pure Energy-and work had to be redone. All the people I talked to or met from Pure Energy were very nice and I am pleased to have solar energy, but can I recommend Pure Energy to someone else? I don’t think so.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Karen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name?

May. 10th, 2023

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Ralph Converse, TX

They still haven't finished. It's been four months. It looks really good. It's clean. They need better communication, I still don't know when they're going to finish my work

2 years ago

Reply from Pure Energy

Hi, Ralph. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Apr. 21st, 2023

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Thomas TX

The communication with this company is very poor! I have been trying to find out who I send my energy bill to to get the cancellation penalty paid, I have sent text messages to Jessica and left other messages with people and nobody gets back to me. Also, we were promised by our sales person $1000 check if we signed up got our solar up and running and come to find out he quit the company or got fired. Not sure which one is right and now I’m fighting for that money do your homework before going with this company

2 years ago

Reply from Pure Energy

Hi, Thomas. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you please send us your last name?

May. 17th, 2023

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Tanya Henderson Houston, TX

Pure Energy has terrible customer service. They installed panels in August. It’s December and I have received double billing for my energy bills with no attempt to make good on promises that the company would care for the extra expense. Additionally, one of their sub contractors put a hole in my ceiling during installation of insulation and they have yet to acknowledge or make us whole to pay for repairs. I would not recommend this company.

2 years ago

Reply from Pure Energy

Hello Tanya Henderson. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Gregg Cedar Park, TX

After install found out not enough panels were installed. Took a year to get additional panels added. Still not enough panels to offset use.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Gregg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please send me your last name?

Jun. 14th, 2023

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Juan ledezma San Antonio, TX

My panels are not producing to their capacity. Still have CPS bill over 200 constantly. Panels were placed where too much shade hits .

3 years ago

Reply from Pure Energy

Hello Juan ledezma . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Maria-Odilia

It took a long time for them to connect their systems and they even sent instructions to connect the system myself that I thought was ridiculous.

3 years ago

Reply from Pure Energy

Hi, Maria-Odilia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Betty Mitchell Princeton, TX

Not following thru with replacing bilbs and fixtures to led lights and having out home energy audir.

3 years ago

Reply from Pure Energy

Hi, Betty Mitchell. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Christopher Flores Victoria, TX

Keep your promises on your self pitch. Until my issues are taken care of, I'm not gonna recommend them to anyone.

3 years ago

Reply from Pure Energy

Hello Christopher Flores. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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John Bulverde, TX

It took a long time. I signed up and then 7 months later, we finally started the installation process.

3 years ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Thomas VandenOever Wylie, TX

Never produced what they said. Production at full sun per hour has dropped considerably since install. Very long wait to get connected after install. Will never pay for themselves over the life of the panels.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Thomas VandenOever. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jun. 20th, 2024

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Debbie Crew Red Oak, TX

No one has reached out to me since the installation to see how things are going.

2 years ago

Reply from Pure Energy

Hello Debbie Crew. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Raul Corpus Christi, TX

We did have some hiccups in the beginning when we first enrolled with Pure Energy.

3 years ago

Reply from Pure Energy

Thank you Raul for your feedback. Please reach back out to us so we know what hiccups you may
have run into? One of the most common hiccups is the amount of time for the installation. This relies on the Utility company speed to approve the homeowner going Solar.

Nov. 22nd, 2022

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Alexander Sherman, TX

Told things that were untrue. Installation messed up my brand new sod told it would be replaced or paid for which was untrue and had to pay for myself.

2 years ago

Reply from Pure Energy

Hello Alexander. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please send your last name so we can reach out?

Jun. 14th, 2023

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Verified Customer

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Krystal Lubbock, TX

Not too thrilled with having my solar power off and on and then having no compesansion. Had my panels only 6 months but sure to collect my payment on time

2 years ago

Reply from Pure Energy

Hello Krystal. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide your last name please?

May. 3rd, 2023

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Michael D San Antonio, TX

Looks good. After lots of research, it is good stuff. Nobody knows about anything going on over there at customer service.

3 years ago

Reply from Pure Energy

Hi, Michael D. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Juan molina San Antonio, TX

No communication and my solar system is not working right

2 years ago

Reply from Pure Energy

Hi, Juan molina. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Jeannie Edinburg, TX

The salesman answered my questions properly.

3 years ago

Reply from Pure Energy

Hello Jeannie. Thank you for your feedback. If you still have questions please reach out so we can answer them for you. We strive to communicate and lead the industry in customer service.

Nov. 22nd, 2022

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Lori San Antonio, TX

The process is lengthy. The communication from the staff was inconsistent.

2 years ago

Reply from Pure Energy

Hi, Lori. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide your last name please?

May. 3rd, 2023

Pure Energy Reviews

Summary of Reviews