Pure Energy Reviews

Pure energy is pure trouble! As a cash customer i was treated poorly! I paid my 20% cash down payment in May 2024. It took 3 weeks to get the plans approved. Once we were approved by the city, the team installed the panels and we paid the next 70%, so now we are 90% paid and not a KW generated. Unfortunately, management didn't listen to the electrician thinking he could hot wire our system which already included 10KW solar and a 22KV Generac. The electrician and myself as a professional engineer, concurred it was too dangerous to "hot wire" this system. This is where we began to lose traction. It took another 2 weeks to get a shut down scheduled. Finally, after a long wait, we had to seek alternative accommodations for a day while the power was off. The next item was inspection. Another week plus to get this scheduled... and guess what Pure "slow chaos" Energy wanted their last 10%. Still not a single KW generated and would be another week and a half to get the system commissioned. It doesn't end there. I insisted i wouldn't make final payment until the system was commissioned and operating. In the meantime, I inspected the system myself as a professional engineer and turned it on shielding the monitoring antenna with aluminum foil. The saga continues! The commissioning appointment occurred the day after departed on vacation, the 23rd of July. After the commissioning, the Pure "conceited" Energy representative Ron, left the system in the off position, steeling 11 days production from my electrical bill. I am still not signed into Solar Edge, the performance monitoring system, because it appears Pure "BS" Energy has not authorized or sponsored our access. Buyer beware. Personally, I wouldn't trust this company to walk my dog! Pure energy

On May 6th 2022 we spoke to Chris G. This was a door to door sales situation. Chris laid out how the solar system would operate connected us with financing through Good Leap, He stated that our bill for the panels would be $X for the first 18 months then it would go up to $Y. The problem is that Chris stated that when tax season comes around we would receive a check for an est. $16466.55. when we receive that check we would need to pay that to Pure to keep it at the $X price. We would find out later that the check part was a lie. When we spoke to him I told him that my husband is a disabled veteran and I am in a low tax bracket. With the child tax deduction I do not pay taxes and would be getting a refund. He stated then I should get the full check when I file my taxes. There were long delays in getting my system up and running, The project was "inspection in progress" for a long time and we had to email Centerpoint and Pure (9/8/22) and at one point Pure lied to us about an inspector being sent to my property to complete the inspection. After the panels were finally installed they do not have the output even hinted at by the Pure salesman. Fast forward to January 14th 2023, two more sales people came to my home stating that they were in the neighborhood "cleaning up Chris's mess" and that we did not have enough panels on our home to produce enough electricity. Jared J was the primary salesperson and wanted to sell us more panels. When my husband questioned him about the tax "check" part he stated the same thing Chris stated at first, then changed his story a bit say that we will not get it all at once. My husband then surreptitiously recorded audio of the conversation. After filing my taxes today I found that YES the tax credit was not refundable to me and what Chris and Jared said was a lie. This company uses deceptive trade/sales practices. Beware of them. I contend that PURE Solar and their salespeople (Chris G and Jared J) used deceptive trade/sales practices when speaking about the tax credit as their main selling point. Their pricing scheme us dependent on the tax credit that is nonrefundable to the taxpayer. The payment outline that they gave me was dependent on said tax credit. Also both salesmen continually gave information that was obvious tax advice. The question that I and my husband have is; if the solar system “seems poised to meet or even surpass the estimated annual production” then why would Pure send another salesperson to my home to sell me more solar panels? Why would Jared say that my solar panel were not producing enough energy for my home? Why would Jared J repeatedly say that they were trying to clean up Chris C's mistakes? Was this more deception on their part? Those are questions Pure Solar continues not to answer. Their tactic of avoiding the actual issue in any response, stalling for months and nonresponse shows they are not to be trusted. Pure is another solar company trying to do to Texas what these solar companies did to Michigan.

Well where do I start . I financed my loan through pure energy for my windows . It was not suppose to start until install . They started the loan two months early . Then they installed windows scratched up all my window seals then went outside today and they ruined a good amount of my flowers in my flower bed . Literally stepping on them to the ground . Not a lot of sympathy from this company the ceo is no different than the employees who say it’s not my department . I would never use this company again .

This company's business model apparently depends on defrauding the elderly. My Aunt in Corpus Christi (80 yrs old) entered into a contract with them for roof solar panels, new roof and generator. > $40k. They installed the solar panels but never installed a generator or new roof. My aunt has died and they're refusing to either install the new roof or take the price off of the outstanding balance.

I would rate is 0 stars if I could. They lied to us about how much we were paying and told us that even when the sun wasn't out our electricity would still work and that we will be paying less in the electric bill. But now we are paying both the solor and our current electric bill and we can't even cancel the contract. I hate you can only cancel things for 3 days we didnt even get our solor panels until 6 months later

Our sales person was deceitful. He promised us that our solar panels would produce more that enough energy to cover our electric bill! In fact, he even suggested that we contract with an electric company who could buy back the excess electric our panels would produce! Our energy production isnt even enough to cover HALF our electric bill! So now, our energy costs have increased by $250 a month because of our contract cost. What a rip off.

I have been with this company for just a little over a year and have not seen any savings on my electric bill. My last bill I paid $387, my mother who has no Solar's and has a bigger house than mine pays no more than $190. I have contacted the customer service about this and they were no help. I really think something is wrong with the Solar system and really need someone to come see it. All they did was try to explain my usage vs production but did nothing about sending someone to look at it and make sure its working properly.

I was working on a solar project with another company when these guys came to the door and promised a better deal. They quoted the project and all the numbers made sense, so I cancelled my in-progress project and signed up with them. They came back a week later and said they made a mistake and wanted 30% more to complete my project. "Error" in their system. Total scam, avoid at all costs.

Not a good company to do business with. They have bad sales tactics similar to car salesman. Unprofessional door to door pushy sellers. Many people have complained about the quality of the deal they received. Many were lied to and taken advantage of. Really bad communication and customer service.

They come to your house once to twice a week and have the same young men knock at your door, and they don’t care if there is no tresspassing or soliciting signs. When you ask them for literature or business card they don’t have one.

Worst company ever. They lie - never received the rebate they promised and the workmanship was shoddy. Stay away!