Project Solar Reviews

4.3

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182 User Reviews

6.9

Overall Score

4.3

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182 User Reviews

6.9

Overall Score

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Summary of Reviews

Star Rating

4.3

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182 Reviews

Review Breakdown

5 grade

66%

4 grade

18%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Shawn DeLand, FL

My project took over a year, account reps changed more than a few times, and then in the end it was a lot of stuff that was overlooked that I had to deal with after the fact. Install was troublesome. The installer took Three weeks with almost zero communication. They would leave and I had to find out when they were coming back after all that it took them two months to come replace the faulty main breaker, which was dangerous because the equipment could not be shutdown if the utility company needed to. I would be liable if anyone was hurt on working on the line So it was kind of bumpy all the way from purchase to install. The equipment is from a well tested industry, standard stuff, no complaints of hardware whatsoever. Wish it had gone a little smoother 🤷🏽‍♂️

3 years ago Edited January 10, 2024

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Leann Pioneer, CA

We had a great experience with the original purchase and install. However, when we have tried to get contacted about installing battery backup we have not been successful with them returning our inquiry, this has been disappointing to say the least. We would say the first install was 5 star and our attempt for battery backup has been one star so for that reason, I guess I need to give them a 3 for now.

2 years ago

Reply from Project Solar

Hello Leann, thank you so much for sharing this valuable feedback. We're sorry to hear that your experience the second time around hasn't met expectations, and we're looking into this further. Our team has been in touch to assist you with your inquiries. Please contact us with any further questions or concerns at satisfaction@projectsolar.com, and have a great rest of your day!

Sep. 14th, 2023

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Avi

The workers rushed through the installation process which I wasn't happy about. The costumer service is pretty laid back and extremely casual, so there was a lack of customer focus.

3 years ago

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Jamie Jones

Update: Project Solar has reached out and worked with us to resolve our issues and compensate us for lost solar generation. Our project took almost a year to complete. Our financing (through their company) expired twice because of delays on their part costing us tens of thousands extra. Communication with the company is almost non existent. We recieved and signed an initial agreement that the company is now refusing to uphold, and they are now billing us a much higher price including late fees (even though this is the first invoice sent) and extra labor for their screw ups, delays, and inability to get quoted parts. The extremely limited customer service has been rude, dismissive, unhelpful and threatening throughout the entire process. Save your time, money and sanity and go with a reputable company, which Project Solar is not.

2 years ago Edited July 17, 2023

Reply from Project Solar

Hello Jamie, thank you for reaching out. We apologize that your experience has not met expectations, and we'd like to provide some clarification on this issue. You signed your original contract on July 18th, 2022. After completing engineering for your project, we discovered that a derate would be needed for your project, and we provided an addendum to your contract for an added cost of $650. The calculations for this document unfortunately populated the equipment cost (not including installation) as the "New Project Total Cost". This is clearly an error, as the equipment and installation costs are listed directly above, and do not add up to the listed total cost. Additionally, we clearly communicated to you that a derate would add $650 to your project, not reduce the cost. Our Director of Customer Experience and other management are reviewing this information, and we will reach out to you directly to work with you to further discuss this issue and negotiate a solution. In the meantime, please reach out to satisfaction@projectsolar.com with any further questions or concerns.

Jul. 3rd, 2023

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David Mead Denver, CO

Great price, horrible customer service. Delays due to incompetence over and over again. Swapped panels at install without knowledge, roof leak after install, microinverters not working at PTO. Unable to get replies back from the company to get my problems fixed. The day of this review a manager that could actually assist reached out. Compensated me financially and was able to get the job done shortly after. Project Solar stepped up with permits, and signage when the installer wouldn't respond. Reaching a manager that would actually respond didn't happen until my review. The product is good, getting to this point was painful. Happy to be done and happy that the panels are working as they should be at this time.

3 years ago Edited September 19, 2022

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Verified Customer

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Trevor Steen Commerce City, CO

Over 7 months start to finish. Long periods with no communication. I had to do a lot of the work at the end to get my system fully connected.

3 years ago

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Gary W Johnson Grover Beach, CA

I had many problems/changes with your process and different staff movement in and out, you were very new

3 years ago