Project Solar Reviews

I've been for two months trying to get somebody to repair a leak in my roof and not getting anybody to get the problem resolved. I send emails, don't get responses. I've called numerous times without getting responses. I got what was supposed to be a direct line, left a message there, and still not getting a response about getting the leak fixed. I did talk to somebody initially and at first they seemed to be relatively responsive about getting the original installer back out here. The original installer came out, but really didn't do a thorough job, didn't find the leak. So I had to hire a third party person to find the leak but that's not to void my warranty. I didn't have them actually do any repairs but I did send all the information to the support e-mail and still haven't gotten it resolved. And the interior damage is getting worse and worse every time it rains. So I'm to the point of needing to seek legal assistance I guess, and contacting the Attorney General's office here in the state to see about getting them identified as a problem company.

If your project isn't cookie cutter, you will probably end up being the project manager. Make sure you have the time and energy to take on this role, and that it's worth your time to do so. My installation ended up taking 14 months from when I signed up with Project Solar and I'm convinced it may have taken longer had I not taken up a part-time job as a project manager specifically following up with Project Solar, their installers, and finally, Enphase. The local installer Project Solar selected was horrible. They never completed the installation and left faulty wiring that could have resulted in a fire starting in my primary bedroom where I sleep. When I asked Project Solar about this, they ignored my question. Project Solar found another installer and they fixed some issues and then went MIA. I got tired of following up with Project Solar and the various installers so I contacted Enphase directly. Apparently the original local installer had instructed Enphase not to help troubleshoot the issue and come on site. I asked Project Solar about this and they ignored the question. It wasn't until I escalated to Enphase's senior management that Enphase stepped in thankfully. Enphase had to redo my battery installation because of Project Solar and their installer's shoddy work. At this point I also needed Enphase to replace the batteries under warranty because they had died. Do your research before you decide to go with Project Solar. I had to escalate to Project Solar's CEO (who never responded) and even then, it didn't help to get anything done until I escalated to Enphase. Project Solar's Yelp and BBB pages are filled with issues that some people have had. I would ask Project Solar for their comments on these issues before you go with them. I'd also suggest asking for references from local customers that used the same installer so you could get feedback on the installer as well.

While I am happy for the people who did not seem to have any trouble, the same cannot be said for many people, including myself. A review of the Better Business Bureau will reveal a consistent thread of issues: poor communications, lack of proper record keeping and poor skills in their chosen field. The sheer volume of email required and the 10+ months which my project took made any "savings" not worth the time and effort expended. The only saving grace, by luck, is that the sub-contracted installer was good (their electrician had to throw out Project Solar's design because it was not in compliance with electrical code; thank god I did not get a dangerous design implemented). People who were stuck with a poor installer are in even deeper trouble than my situation. These people do not have their act together. Even worse, they wanted to trade bad, but truthful reviews, to settle a dispute. Disgraceful.

Absolutely terrible experience spanning seven months. Delay after delay, excuse after excuse. Terrible communication resulting in multiple errors and missteps, so many inspections the county told us to stop wasting their time, people showing up with no notice and no knowledge of the deficiencies called out by the county (despite numerous emails, voice calls, voicemails and texts from us), multiple promises the issues would be taken care of, then the exact same outcome. Told the electrical service was fine, then told the main panel had to be replaced, siding was “repaired” with wide swathes of goop so unsightly we’re paying a contractor to repair it, the loan rate was about to expire because of their many errors so they told the lender the job was complete (so we now get to pay interest on a system that wasn’t even working). If we had it to do over again we’d insist they remove their equipment from our roof and choose a more professional, reliable company. The worst experience we’ve ever had with a contractor. Cannot advise you strongly enough to look literally anywhere else.

Contract signed on May 28, 2021. Incompleted Installation March 2022 Completed Installation February 2023 Still waiting for PTO..... This has been the worst experience EVER. If I ran my business like this I would be bankrupt. The major problem is that no one comes to your house to spec the system. They base it off Google Maps and the photos you submit. When the installer arrived they couldn't complete the job because it wasn't spec'd correctly. The installer quits their contract with ProjectSolar because this is an ongoing problem with mutiple customers. ProjectSolar now takes months to find a new installer to complete the job. When the new installer arrives they realize it hasn't been spec'd correctly. Hence delaying the installation another few months. Finally after 10 months from the initial installation the system is correctly installed. Now I am being told by ProjectSolar that the PTO is at the mercy of PG&E. While PG&E states a PTO takes 5 - 10 days from application submission. Based on ProjectSolar's track record I am suspecting that the application has not been submitted yet as it has been almost a month since the install was completed. They may be great for some customers, but they completely dropped the ball with this customer.

Buyer beware. My experience with Project Solar has been pretty dismal so far and wanted to let the community know what they may encounter when dealing with this company. Their pricing is what led me to go with them as they were cheaper than the local installers, but the pros end there. My system was originally designed around 395W panels, which was indicated in the purchase agreement that I approved and signed. However, it wasn’t until much later on that I discovered that all of the engineering and permitting was submitted with 390W panels, all without informing me of the change. This dropped my expected system size and output, which of course changes your energy generation and payback period. When I inquired into the change and asked to send me another purchase agreement to reflect the reduced system size (and therefore reduced pricing), they simply sent me the same agreement that I had originally signed, asking me to sign again, which feels like bait and switch. I had to firmly state that the reduced wattage panels and output needed to be reflected in the new pricing and agreement, to which they finally sent after claiming it was a “system error” that needed manager oversight. This doesn’t even address the very lengthy project approval time that I experienced with Project Solar. I signed the original agreement in April, and it is now October and am just starting the install process. Many of my immediate neighbors (subject to the exact same approval process as myself), who went with local installers, started their projects at the same time, but theirs were all completed in 2-3 months. After the purchase agreement issue was resolved, which included many ignored emails on their part and failure to adhere to their own timelines on getting back to me with resolutions, they finally scheduled the install date and sent me the initial invoice for the equipment. However, they tried to get me to pay for the sales tax twice, adding it to the total when the sales tax was already a line item. Again, they claimed it was a system error and fixed it only after I pointed it out. The equipment was delivered as scheduled, only not all of it made it. I found this out when the installers arrived and informed me that the Smart Panel was missing and they were unable to proceed with the installation that day. They also let me know that the roofing installation materials were incorrect and were too thick for my roof tile, even though I sent Project Solar the exact specifications of the roofing, down to the tiling brochure which detailed the specifications of my exact tile. I am now waiting for the installation crew to return to hopefully finish in a timely manner. Again, my experience so far with Project Solar has been very poor, and had I known that it would take this long with this many negative experiences along the way, I would’ve gone with a local installer, even if the pricing is higher, because they seem to be much better at coordinating projects. The communication has been absolutely horrific, and the continued failures to meet deadlines, attempts to overcharge, and just plain sloppy oversight has left me with little confidence in Project Solar. Update 10/6/22: Project solar sent the wrong installation materials again, even after the installers sent the exact specifications, and now the project is delayed another week. Update 12/9/22: The project remains unfinished and the Project Solar team is becoming increasingly difficult to get updates from.

Hopefully this review can save someone from the ordeal I am going through. I was told they had QCell Panels. I was also told they had installers. Started the process and then I was told oh, sorry we can't get the QCells anymore. Then it was, oh we don't have installers in your area, but you can go the diy route. Paid extra for upgraded racking hardware from IronRidge. IronRidge products were all listed as what would be installed on my permit package, I requested a bill of material that were to be shipped prior to making my payment and everything listed was what I wanted. Received order and got the cheapest Unirac hardware available. Was told that was all the supplier had, called the supplier they used and they said that they did have what i wanted available the entire time. This company clearly works on a bait and switch model. It would likely go unnoticed if you went the installed route, but if you cared at all about what you are going to receive, go elsewhere. I understand mistakes happen and perhaps getting the wrong things sent could have been an oversight, so when these things happen I like to give the opportunity to make things right, which most companies when they know they made a mistake will correct, however in this case, Project Solar is not looking like they are willing to make things right and deliver what had been promised and I keep getting a runaround. So $25K later, I am stuck with hardware I did not want. In hindsight, the fact that the only methods of communication are through text or email and that it is virtually impossible to get a number to speak to someone directly is really all you need to know and should be an immediate red flag.

I ordered my unit over 20 days ago. I’m unable to login I have received no emails, I believe I am being ripped off. How can I contact these people? This is the most elaborate scam so far today. So disappointed again.

Terrible communication and months of delays after I had already paid for permitting and done everything on my end. I still don't have my panels and am fighting with them too get a refund so I can take my business elsewhere.