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PosiGen Solar Solutions Reviews

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233 User Reviews

6.3

Overall Score

1-(855) 938-6016
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Summary of Reviews

Star Rating

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3.6

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233 Reviews

Review Breakdown

5 grade

49%

4 grade

13%

3 grade

9%

2 grade

7%

1 grade

22%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Suzanne

The salesperson was helpful, but encountered obstacles during the installation process. Wires and debris were left behind, delaying connection setup. As a finance professional, rating the equipment is challenging without expertise. Overall, the experience was not as smooth as expected, and lack of knowledge about solar technology made it difficult to assess the quality of the service and equipment.

2 years ago Edited January 10, 2024

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Rick

The installation process went smoothly, but I'm frustrated with the lack of monitoring options for equipment performance and savings impact. Despite multiple calls, I can't access the portal to track my usage or savings. I'm unsure if I'm actually saving money or if the switch was worth it, as my bill seems similar to before. More guidance and transparency are needed to improve the customer experience.

1 year ago

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Kewscha Akpabio Philadelphia, PA

Fantastic installation process, however the customer facing components (installation and monitoring apps, customer service contact process) are very cumbersome and need a lot of work. The installation took a few months, but I will be dealing with the monitoring and customer service aspects for a very long time and the frustration involved in those will eventually erode the positive impression that was initially set.

2 years ago

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Mary Myers Pasquino New London, CT

Posigen was excellent j describing the service and its benefits. Once the permits were obtained, it took a while for the installation to begin but it was completed in one day. However, is been over two months since the panels were installed and we are not yet connected to the grid. Posigen have been here twice without the proper parts and we have not heard from them in over six weeks.

2 years ago

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Gregory

I've been struggling to get my second unit up and running due to delays with paperwork from PosiGen. It's been 9 weeks and the building inspector is still waiting. However, the installation process was smooth and efficient. I recommend improving the speed and efficiency of paperwork processing to enhance customer experience.

1 year ago

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Barbara

The installation went smoothly, with the team being respectful and efficient. However, communication post-installation has been lacking, leading to uncertainty about the project's continuation. It's crucial for the company to improve communication with clients to avoid misunderstandings and delays.

1 year ago

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Maria

The installation process went smoothly, but I'm frustrated with the ongoing issues with my solar panels. Despite paying a monthly fee, my system hasn't been working properly for some time now. It's disappointing and inconvenient to not have my solar energy setup functioning as it should.

1 year ago

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Jermell

I recently had a solar panel installation done at my home, and I would say the experience was mixed. The installation team was efficient and professional, completing the job without causing any damage to my property. Overall, I was satisfied with the results, but the quality of the system could have been better.

2 years ago Edited January 10, 2024

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Jamal

The representative who assisted us was fine, but the back and forth between UI and PosiGen took two months to turn on the system, which was frustrating. I hope for a faster process between them in the future.

1 year ago

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Anthony

The experience was positive overall, but there were some issues with the roof that caused a leak in the ceiling. The panels had to be removed and the roof redone, so now we're waiting for them to be reinstalled. It's a bit shaky at the moment, so we're not fully operational yet. Hopefully, once everything is sorted out, it will be better.

2 years ago Edited January 10, 2024

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Jon

I've been dealing with this solar company for about a month now, and overall, it's been relatively smooth. However, there was a bit of chaos when half the crew left without informing the other half. I would appreciate a way to address issues when the energy output doesn't meet the promised amount.

1 year ago Edited May 7, 2024

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Rabin grier

The process took entirely too long a year later when it was time to install after all that was done to the house the day of installation they roof was too weak !!! Never follow through my roof 6 years old didn’t bother after that

2 years ago

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Joey Danielson, CT

I loved everything up to the day after they installed the panels. Then they were supposed to schedule an inspection before they turned the unit on. It's been over seven weeks and the inspection has not yet been scheduled.

2 years ago

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Diego Bensalem, PA

Ever since sales consultant did his demonstration, I have been trying to have him return and explain again what we committed to. I have no clue if service is working or what lies ahead

2 years ago

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Nikki Butterfield Philadelphia, PA

honestly iam not really sure something actually going on with my power .Im not sure if what it is but my breaker box keep tripping and i didnt have this problem before. And not sure if its interfering with my heat

2 years ago

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Barbara Gnassi

Intensely disliked the length of this process. Contract in oct 2022. It is now July 9,2023. We still have not any connection to the grid

2 years ago Edited January 10, 2024

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Michael Miller Glassboro, NJ

I was told I would receive a link to follow my electric solar generation. I have not received the link. Please advise.

2 years ago

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Terry Philadelphia, PA

There are too few communications about the status of the process. Have all inspections been made? When do my energy savings begin?

2 years ago

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Carol Zachary, LA

I like that my bill may be lowered. But haven’t seen it yet. It’s only been 1 month.

2 years ago

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Joseph Nowakowski LA

Solar not on yet All inspections passed Need to know when it will be turned on

2 years ago

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PATRICK TX

Missed signing so delay with activation.

2 years ago

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