Pink Energy: Read 83 User Reviews From Real Homeowners

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Theresa McMurray Columbia, MO

It was a year in October 2020 that I signed my contract. It is March 2022 and my solar is still not working. Repair work is scheduled for 4/3/22 but that depends on parts available.

2 years ago

Reply from Pink Energy

Hi Theresa, we apologize for your unsatisfactory experience and will have our team reach out to you to better assist you. Thank you for your patience.

Mar. 28th, 2022

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Rodney Aldridge Anderson, IN

had 34 panels installed07/2019 very hard to get answers out of them now I have to have modem replaced because of the 3 G shut down . I have 10.5klw of panels but only a 10klw inverter don't see above 8klw

2 years ago

Reply from Pink Energy

Hi Rodney, we located your account information in our system and will work with our team to get your panel concern addressed.

Feb. 28th, 2022

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Carol P Austin Maiden, NC

They arrived within the time window! They cleaned up before they left! They made sure it was in good working order!!

2 years ago

Reply from Pink Energy

Hi Carol, thank you for sharing your experience with us about our crew! Glad to see that they provided you the white-glove service that we always aim to provide. All the best to you in going solar.

Feb. 15th, 2022

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Sam Parker Fayetteville, NC

This company is very responsive toward their customers. Great service provided by the technicians was a joy!!

2 years ago

Reply from Pink Energy

Hi Sam, thank you for taking the time to write the review. We appreciate your business, and if you ever need us, please call 833-423-1132. Thank you.

Feb. 15th, 2022

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PUBG Good Indianapolis, IN

This company is horrible I had to have 3 different crews come out and install everything that took over 6 weeks then they didn't give everything they said came with the $69,000 service. So I have to get an attorney that will be easy cause everything and everyone was on 24/7 video and audio

2 years ago

Reply from Pink Energy

Hello,
We would like to address this issue and meet the these concerns head on. For us to better assist you, can you please give us some additional information so a representative can reach out directly to follow up. We appreciate all the feedback we receive from customers and hope to give you the best experience possible.

Jan. 5th, 2022

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Esther Hong Gainesville, VA

Overall good experience …only cons, process with inspection and repeat work order and another inspection… taking too long.

3 years ago

Reply from Pink Energy

Hello Esther,

We truly appreciate your feedback regarding your solar experience. However, we do apologize for the delay regarding your inspection. After reviewing your account, I have verified that we are consistently working to get the discrepancies taken care of. If you need any further assistance, your Concierge should be more than happy to help. If you are in need of additional assistance, please contact our Customer Solutions department at 833-423-1132 option #3. We hope that you continue you enjoy the good experience of going solar with PowerHome.

Thank You!

Nov. 29th, 2021

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JUDITH DEGROOT Onemo, VA

I had a concern about the high cost for removal and replacement of solar panels when I have a roof replacement. I was also unhappy because I was not told about these expenses when we had our panels installed. I asked to speak to a supervisor about this matter, and have yet to hear from anyone.

3 years ago

Reply from Pink Energy

Hello Judith,

We truly appreciate your feedback and are pleased to know that you were able to address these concerns yesterday with a representative from PowerHome. We never want to mislead any one of our valued customers and hope that we can continue to keep the open line of communication with you and your family, Judith. If you have any additional questions or concerns, please feel free to reach out.

Thank you!

Nov. 23rd, 2021

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Dan Hoy Fredericktown, OH

The installation crew was the best. Before installation I would have preferred to work with an engineer.

3 years ago

Reply from Pink Energy

Hello Dan,

We completely appreciate your feedback as our valued customer. Prior to installation, our design engineer should have communicated the drawings with you and received your approval. If you were in need of an electrical engineer that is not something we initially provide, however per your request we can absolutely schedule a phone call with one of our electrical engineers. We truly appreciate you choosing PHS as your solar provider and look forward to assisting you during this journey and experience. If you ever find yourself in need of additional assistance, please feel free to contact us.

Thank you!

Nov. 17th, 2021

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Patricia Withers Pittsburgh, PA

Awful. I have had the panels on my home since April and it is now November and they are still not working or if they are working, I have no idea. I am now paying on the loan AND a high electric bill and Powerhome keeps giving me the run-around.

3 years ago

Reply from Pink Energy

Hello Patricia,

We understand your frustrations and have currently verified a representative from our Resolutions Department has reached out to you yesterday 11/09/2021. We also were able to verify that she is taken steps to rectify all concerns. We apologize for the delayed assistance and can assure you we will work diligently to finding answers for you. A follow up phone call will be given to you to confirm your satisfaction with the conversation from yesterday and agree to the next steps we will be taken. If you have any additional concerns, please feel free to discuss them at that time. As always we appreciate your feedback and look forward to providing you with a feasible resolution.

Thank you!

Nov. 10th, 2021

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Robert doverspike Glen Mills, PA

My install was done in two days. Nearly 3 months later and after having made my first payment, my system is actually doing semi what they said it would do

3 years ago

Reply from Pink Energy

Hello Robert,

We are pleased to hear that a month after you received PTO from your utility that you are seeing savings with your power bill. Please be aware that in the colder months, your production may not be as high due to the weather changes. If you ever have any questions or concerns, please feel free to reach out to our Customer Solutions department for further assistance. As always, thank you for your feedback, Robert.

Thank you!

Nov. 8th, 2021

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Mongo Harley Slatington, PA

The salesman, Mike, was very nice and professional. High-pressure sales tactics made my spidey senses tingle. In the end, I didn't sign the contract because the price was just too high. My gut feeling was that I was being taken for a ride. After some research and seeing the reviews and complaints about PHS, I feel like a dodged a bullet.

3 years ago

Reply from Pink Energy

Hello, we're sorry about the experience that you've had with us here at PowerHome Solar. A representative will be reaching out to try and correct this issue and see what we can do to further assist, if possible. Thank you.

Sep. 3rd, 2021

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M simmons Howell, MI

I’ve been arguing with them for months over equipment that is not working. I’ve constantly been getting the run around with no end in site. They promise a lot but deliver nothing. Very frustrating company to deal with. Stay away from them.

3 years ago

Reply from Pink Energy

Hello M Simmons,

I do apologize for the lack of response and want to be as much assistance regarding this concern that I possibly can. Would you be able to please provide me with the name listed on your account so that I can look into this matter and follow up with you? I look forward to your response and assisting with your concerns.

Thank You!

Oct. 27th, 2021

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Country Boy Herington, KS

Don't use these folks they bombarded us with calls daily. Salesman gave us a long list of BS. Thank God he said we didn't qualify got the same system for less and reliability here sucks. Never on time and do not return calls. Did not get all information needed to qualify us, it was a gift to be denied🙃😊 negative 3 stars(-3)

3 years ago

Reply from Pink Energy

Hello,

It is unfortunate that we did not have the pleasure of servicing your home and being your solar provider. However, we are pleased to know that you were able to receive a solar system. We appreciate your feedback and wish you the best of luck!

Thank You!

Oct. 27th, 2021

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Jeff Smith Newport News, VA

Almost one year into having the initial installation "completed." Four failed inspections, a dozen service calls, and wear and tear on my family... the panels are STILL not operational!!! Avoid this company at all cost. If anyone has info on a class action lawsuit, please let me know!

3 years ago

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Sharon Williams Sterling, VA

This is a terrible company. I have to have my roof replaced and i need to pay them 2900.00 to take the solar panels down. The roof is leaking and i have mold my 3 bedrooms. They are not helpful at all. I am looking a legal options They did not tell me about this. Please dont install their solar panels.

3 years ago

Reply from Pink Energy

Hi Sharon, thank you for sharing your feedback with us. We apologize for any inconveniences this caused for you. We will be reaching out to see how we can assist with this situation.

Jun. 29th, 2021

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Rick Arnold MI

I've had nothing but issues with the system that they sold me and installed. As of right now, it has been not working for over a month. No support from either them or Generac. Not happy at all. They deserve a zero!

1 year ago

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David Whittier, NC

Too long on hold and your on hold a lot stay away from them my power bill has never gone down. It didn't work for months now it says it does but my light BILL NEVER WENT DOWN nothing but lies from the salesman.

2 years ago

Reply from Pink Energy

Can you please share the email and phone number associated with your account? You've left no identifying information for us to help you. Email us at feedback@gopink.com, and we will help you. Thank you.

Sep. 18th, 2022

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npms@bellsouth.net Birchwood, TN

Tech’s we’re on time, got the repair done quickly and we’re very professional

2 years ago

Reply from Pink Energy

Awesome to hear that our technicians delivered what was needed for you. Thanks for sharing!

Feb. 15th, 2022

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Heather Daniel Roanoke, VA

The installation crew was the best! Very polite and respectful and very hard working.

2 years ago

Reply from Pink Energy

Hi Heather, awesome to hear you had a great experience with our crew. All the best in this new solar world of yours! BAM!

Feb. 15th, 2022

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Wayne Frye Woodstock, VA

So far they are taking care of all building permits an interface with the electric company

2 years ago

Reply from Pink Energy

Hi Wayne, yes, doing that legwork is all part of our process here at POWERHOME SOLAR! Glad you find value in it. Best wishes to you!

Feb. 15th, 2022

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Nigel Thomas Jacksonville, NC

The reason why I'm giving one star is because I'm completely disappointed . I've had my system for almost 6 month and it only worked correctly for about a couple of weeks if that.

3 years ago

Reply from Pink Energy

Hello Nigel,

We do understand your frustration regarding the system performance. I have verified within your account that we were able to come out 11/12/2021 to complete the work order and service your system. We understand the compensation may not have been feasible and that you wanted the system to work however, we did acknowledge your concerns and moved in the direction to rectify the matter. A representative will follow up with you to discuss any additional concerns that you may have. Our biggest goal is to ensure your satisfaction sir. We look forward to further assisting you.

Thank you!

Nov. 17th, 2021

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Wayne Jamieson Clarksville, TN

I have always had great service from the technicians whenever I have needed service on my system.

3 years ago

Reply from Pink Energy

Hello Wayne,

We are honored to receive your feedback and pleased to hear our valued customers are enjoying their solar experience! If you ever find yourself in need of further assistance, please feel free to reach out to us. We wish you the best of luck on your solar journey!

Thank you!

Nov. 17th, 2021

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Cathy Price Franklin, IN

Generac and solar was what sold us. Their crew was very polite and did an impressive job.

3 years ago

Reply from Pink Energy

Hello Cathy,

We are extremely pleased to receive your feedback. If there ever comes a time that you find yourself needing additional assistance please feel free to reach out to your concierge or our Customer Solutions department at 833-423-1132 option #3. We truly appreciate you being a valued customer and look forward to continuing on a positive route. Enjoy your day!

Thank you!

Nov. 8th, 2021

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lois wood Shady Spring, WV

Have been 8 months and I am still not completely hooked up have been lied to on several occasions. They have been hear 10 times still not complete. Wish I would have never have gotten Solar BUYER BE WARE

3 years ago

Reply from Pink Energy

Hello Lois,

I understand your frustration regarding the system not being operational. I have taken a look into your account and see that we were able to get your passed inspection report, and at this time we are just waiting for your to e-sign the document that we need to send your utility. In addition, please be aware that tomorrow, Friday 11/04/21 we will contact you to further elaborate on your review and experience thus far. Any additional questions or concerns that you have can be discussed during the phone call tomorrow. We honestly appreciate your feedback and look forward to re-directing your experience and establishing a better ending.

Thank You!

Nov. 4th, 2021

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Amie Tatro Dalton, GA

The installers became like family but the company has no problem over charging the the consumer by nearly 3 times. Do not be trusting. God forbid you make the mistake of trusting this company. Get other quotes.

3 years ago

Reply from Pink Energy

Hello Amie,

Would you be able to give me the first and last name on the account so I can further look into your concerns and personally follow up to discuss and address those. We look forward to speaking with you.

Thank You!

Oct. 27th, 2021

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Jean Bovard Murphy Charlottesville, VA

This is the worst company that I have ever worked with in my lifetime. I am 70 years old! Their customer service is horrible. The company treats their employees horribly. Never ever use this company.

3 years ago

Reply from Pink Energy

Hello Jean,

We completely understand your frustration and feel it is very unfortunate when looking into your account and confirming the project has been cancelled. Delivering the white glove customer experience is something we are currently working diligently to ensure is provided. We truly appreciate all of your feedback and wish you the best of luck!

Thank You!

Oct. 27th, 2021

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Denise Farag Loveland, OH

Great people all around. Start to finish they answered all my questions. Awesome job

3 years ago

Reply from Pink Energy

Hi Denise, thank you for taking the time to review us, we value our customers’ opinions and appreciate your feedback, enjoy your new system!

Jun. 29th, 2021

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Chris Koch

It takes a long time to get the service operating properly but once it's complete it works very well

2 years ago

Reply from Pink Energy

Hello Chris, we do appreciate the feedback given regarding your experience. It is our duty to ensure that your system is functioning properly once service has been rendered. One of our representatives will be reaching out to you to better assist with any further questions or concerns.

Jan. 27th, 2022

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William Taylor Mechanicsville, VA

Came and installed a broken part. System returned to working order.

2 years ago

Reply from Pink Energy

Thank you for your review William, We appreciate the feedback from our customers. Powerhome Solar is proud to have more people going solar to own their power.

Dec. 7th, 2021

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Linda Kidd Tremont, IL

Curteous and knowledgeable people. Fast

3 years ago

Reply from Pink Energy

Hello Linda,

Thank you so much for your feedback. We truly appreciate and honor that another valued customer is satisfied. If you ever find yourself in need of further assistance, please feel free to contact us.

Thank you!

Nov. 17th, 2021

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John Chapin

Very perfessional and polite and rather enjoyable

3 years ago

Reply from Pink Energy

Hello John,

We are truly honored that you have not only chose us to be your solar providers, but in addition have enjoyed your experience. Your feedback is truly appreciated! If you ever find yourself in need of any assistance, please feel free to contact us at any time. We hope that you have a wonderful day, and wish you the best of luck with your solar system!

Thank you!

Nov. 10th, 2021

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Paul Fairchild Belleville, MI

Power Home Solar quoted me way to much for a system to the point of being ridiculous. No way was I going to pay that.

3 years ago

Reply from Pink Energy

Hello Paul,

We understand the quoted price was not feasible for you at this time. If you find yourself reconsidering such an investment in the future please feel free to contact us!

Thank You!

Oct. 27th, 2021

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Steve Hague Niota, TN

Terrible, really bad service after installation

3 years ago

Reply from Pink Energy

Hello Steve,

I understand your frustration regarding the service and installation. However, I want to be able to further assist with any and all of your concerns. We are working to ensure our valued customers received the top tier service. If that has not been the case, I absolutely want to assist with re-directing your experience. I look forward to speaking with you and being able to provide a better experience.

Thank You!

Nov. 2nd, 2021

Pink Energy Reviews