Pink Energy: Read 83 User Reviews From Real Homeowners

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Cheryl Lloyd Winchester, VA

Mrs. April C is a true blessing! I loss power due to the snow storm, and the backup solar and battery systems didn't work. I spoke with several PWS agents who could not help me. And then I spoke with April C, she answered my questions and immediately scheduled a service appointment to address the issue. She also arranged to reimburse me for the loss of groceries due to the failure of the load management system.

3 years ago

Reply from Pink Energy

Cheryl, thank you for sharing your experience with us. Indeed, it is our goal to always help customers, and we are very glad we could do that for you. Thank you.

Feb. 15th, 2022

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MrsP Moneta, VA

So far an excellent experience. Honest and smart sales personnel. Excellent installation team. Caring support personnel. System gets inspected by the county next week then turned on by us and Southside Electric. Will let you know how the last steps go. So far the rating is excellent. Can't wait to do our share to help Mother Earth and to see the electric bills go down.

3 years ago

Reply from Pink Energy

Ha, love the Mother Earth reference! Yes, it's all of our jobs to take care of her. You're doing that by going solar. All of our best to you!

Feb. 15th, 2022

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Clydesdale 528 Warrenton, VA

I had to wait 2 weeks for repair service. But once rhe technicians arrived they diagnosed the problem and made the appropriate repair. The technicians went beyond that and replaced all the simular components with updated ones to obvert any future equipment failures.

3 years ago

Reply from Pink Energy

Hello,
We appreciate your feedback and we happy our technicians were able to provide you with the best service possible. We are working on improving each area within our company to express the value of our customers. If you need any additional assistance, please let us know. Thank you!

Jan. 24th, 2022

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Pam Miller Charlottesville, VA

Installation was quick and the workers cleaned up afterwards. Had a problem with an error code on the number 2 battery. Called in and requested a call back. Got a return call within 15 minutes. Due to recent snow and ice we were unable to get to the box and so Tech support had Generac fix the issue remotely. I highly recommend this company.

3 years ago

Reply from Pink Energy

Hello Pam,
We are so happy you have had a great experience with PowerHome Solar so far and that we were able to help you out so quickly. We love hearing that our customers are having the White Glove Experience!

Jan. 21st, 2022

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Clifton VanArtsdalen Shickshinny, PA

That five star rating is for today. It does not represent the total experience with power home. The representative I worked with today answered all my questions and is helping me. But I have experience a difference between verbal expectations an actual written expectations

3 years ago

Reply from Pink Energy

Hello Clifton,

We truly appreciate your feedback regarding your recent and past experience! It is a pleasure to know that you are pleased with today's performance. We are working diligently on enhancing each area within our company to express the value of our customers. If you have any additional assistance that is needed please be sure to contact us!

Thank you!

Dec. 28th, 2021

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Charles Ghent Bristow, VA

Alison from the customer service department has been a big help and was very proactive in making sure we were kept in the loop with our recent issue. Really want to thank her for her diligence in making sure our service was complete.

4 years ago

Reply from Pink Energy

Thanks for the review Charles! We're glad to hear about our team going the extra mile with our clients. That's what we're all about!

Nov. 23rd, 2021

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Dick Larkins Toronto, OH

When we have issues they do come back as many times as they have to til they get the issue solved. We don't like how the snow lays on the panels and we can't get up on roof where they are to get them cleaned off...wish they had some kind of heating unit to melt the snow...

4 years ago

Reply from Pink Energy

Hello Dick,

We truly appreciate your feedback and understand your concerns regarding the snow being on the panels. Regarding the snow being on the panels, there is an option to purchase a snow rake. PowerHome does not sell this but can direct you in the right direction to purchase. If you have any additional questions or concerns, please feel free to contact us.

Thank you!

Nov. 23rd, 2021

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Zonda Lafayette, IN

They were punctual and courteous. Very professional and did an excellent job. They explained everything they were doing. Anything that wasn’t working initially, they were quick to send a skilled technician to correct it. Now everything works great.

4 years ago

Reply from Pink Energy

Hello Zonda,
We are so happy to hear that you had a wonderful experience with our staff and Powerhome Solar and that you are happy with your systems performance! We pride ourselves on white glove service and I am happy to hear you received that.

Nov. 2nd, 2021

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Jewel Richardson Livonia, MI

They always respond quickly to any questions or problems we experience. We have been very happy with their services. We have had several outages since the panels were installed. It has been a relief to have the backup power.

4 years ago

Reply from Pink Energy

Thanks for the review! Helping our customers own their power is our mission and we're glad to hear we've helped you do that!

Nov. 23rd, 2021

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Joseph Forman Saint Johns, MI

Very friendly and knowledgeable about product and what they were doing. Very clean and professional install. Cleaned up site as it was found.

4 years ago

Reply from Pink Energy

Hello Joseph,

We are please to receive such wonderful feedback regarding your solar experience. It is an honor to know another valued customer is satisfied. If there ever comes a time when you will need additional assistance, please feel free to contact us. Thank you for taking time out of your schedule to share your review. We hope that you have a wonderful day, and best of luck with your solar system!

Thank you!

Nov. 10th, 2021

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Gerry Lawson Hillsdale, MI

You did a very good with the install of the system. All your employees are very polite and inform you how the system runs.

4 years ago

Reply from Pink Energy

Hello Gerry,

We are extremely pleased to know that one of our valued customers are satisfied. At any time you find yourself needing additional assistance please feel free to reach out to your designated Concierge or our Customer Solutions department. We look forward to providing you with the best experiences and truly appreciate your feedback!

Thank you!

Oct. 27th, 2021

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Carol P Austin Maiden, NC

They arrived within the time window! They cleaned up before they left! They made sure it was in good working order!!

3 years ago

Reply from Pink Energy

Hi Carol, thank you for sharing your experience with us about our crew! Glad to see that they provided you the white-glove service that we always aim to provide. All the best to you in going solar.

Feb. 15th, 2022

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Sam Parker Fayetteville, NC

This company is very responsive toward their customers. Great service provided by the technicians was a joy!!

3 years ago

Reply from Pink Energy

Hi Sam, thank you for taking the time to write the review. We appreciate your business, and if you ever need us, please call 833-423-1132. Thank you.

Feb. 15th, 2022

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Dan Hoy Fredericktown, OH

The installation crew was the best. Before installation I would have preferred to work with an engineer.

4 years ago

Reply from Pink Energy

Hello Dan,

We completely appreciate your feedback as our valued customer. Prior to installation, our design engineer should have communicated the drawings with you and received your approval. If you were in need of an electrical engineer that is not something we initially provide, however per your request we can absolutely schedule a phone call with one of our electrical engineers. We truly appreciate you choosing PHS as your solar provider and look forward to assisting you during this journey and experience. If you ever find yourself in need of additional assistance, please feel free to contact us.

Thank you!

Nov. 17th, 2021

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npms@bellsouth.net Birchwood, TN

Tech’s we’re on time, got the repair done quickly and we’re very professional

3 years ago

Reply from Pink Energy

Awesome to hear that our technicians delivered what was needed for you. Thanks for sharing!

Feb. 15th, 2022

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Heather Daniel Roanoke, VA

The installation crew was the best! Very polite and respectful and very hard working.

3 years ago

Reply from Pink Energy

Hi Heather, awesome to hear you had a great experience with our crew. All the best in this new solar world of yours! BAM!

Feb. 15th, 2022

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Wayne Frye Woodstock, VA

So far they are taking care of all building permits an interface with the electric company

3 years ago

Reply from Pink Energy

Hi Wayne, yes, doing that legwork is all part of our process here at POWERHOME SOLAR! Glad you find value in it. Best wishes to you!

Feb. 15th, 2022

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Wayne Jamieson Clarksville, TN

I have always had great service from the technicians whenever I have needed service on my system.

4 years ago

Reply from Pink Energy

Hello Wayne,

We are honored to receive your feedback and pleased to hear our valued customers are enjoying their solar experience! If you ever find yourself in need of further assistance, please feel free to reach out to us. We wish you the best of luck on your solar journey!

Thank you!

Nov. 17th, 2021

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Cathy Price Franklin, IN

Generac and solar was what sold us. Their crew was very polite and did an impressive job.

4 years ago

Reply from Pink Energy

Hello Cathy,

We are extremely pleased to receive your feedback. If there ever comes a time that you find yourself needing additional assistance please feel free to reach out to your concierge or our Customer Solutions department at 833-423-1132 option #3. We truly appreciate you being a valued customer and look forward to continuing on a positive route. Enjoy your day!

Thank you!

Nov. 8th, 2021

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Denise Farag Loveland, OH

Great people all around. Start to finish they answered all my questions. Awesome job

4 years ago

Reply from Pink Energy

Hi Denise, thank you for taking the time to review us, we value our customers’ opinions and appreciate your feedback, enjoy your new system!

Jun. 29th, 2021

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William Taylor Mechanicsville, VA

Came and installed a broken part. System returned to working order.

3 years ago

Reply from Pink Energy

Thank you for your review William, We appreciate the feedback from our customers. Powerhome Solar is proud to have more people going solar to own their power.

Dec. 7th, 2021

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Linda Kidd Tremont, IL

Curteous and knowledgeable people. Fast

4 years ago

Reply from Pink Energy

Hello Linda,

Thank you so much for your feedback. We truly appreciate and honor that another valued customer is satisfied. If you ever find yourself in need of further assistance, please feel free to contact us.

Thank you!

Nov. 17th, 2021

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John Chapin

Very perfessional and polite and rather enjoyable

4 years ago

Reply from Pink Energy

Hello John,

We are truly honored that you have not only chose us to be your solar providers, but in addition have enjoyed your experience. Your feedback is truly appreciated! If you ever find yourself in need of any assistance, please feel free to contact us at any time. We hope that you have a wonderful day, and wish you the best of luck with your solar system!

Thank you!

Nov. 10th, 2021

Pink Energy Reviews

Summary of Reviews