Palmetto: Read 204 User Reviews From Real Homeowners

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Verified Customer

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David crux Apopka, FL

Professional, clear expectations, communication

3 years ago

Reply from Palmetto

David, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022

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Verified Customer

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Russell freer Middletown, VA

So far so good it's early I like the price

3 years ago

Reply from Palmetto

Russell, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022

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Verified Customer

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Paula Calhoun, GA

They seem to be on top of stuff, very respectful people

3 years ago

Reply from Palmetto

Paula ,thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022

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Verified Customer

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Jen Pittsburgh, PA

Easy to work with. Easy and quick process

3 years ago

Reply from Palmetto

Jen, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us over the past year. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022

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Verified Customer

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Roy K Beckett Jr Smithfield, RI

The techs did a fantastic job in the installation.

3 years ago

Reply from Palmetto

Roy, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Apr. 25th, 2022

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Verified Customer

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Michael Young

Great people and amazing customer service

3 years ago

Reply from Palmetto

Michael, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 15th, 2022

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Verified Customer

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Della Koester

Customer service and sales have been great

3 years ago

Reply from Palmetto

Della, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Apr. 15th, 2022

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Verified Customer

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Christopher Marlowe

One day installation after waiting for permitting.

3 years ago

Reply from Palmetto

Christopher, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Ron Michnowicz

Great sales reps and easy install. Easy to finance.

3 years ago

Reply from Palmetto

Ron, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Nilo Garcia

Fast instalation nad very clear process.

3 years ago

Reply from Palmetto

Nilo, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Richard Gleba

All concerned very business like. Easy to work with.

3 years ago

Reply from Palmetto

Richard, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 14th, 2022

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Verified Customer

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Jorge Garay

Everything went according to the schedule

3 years ago

Reply from Palmetto

Jorge, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 14th, 2022

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Verified Customer

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GERALD HENSON

It took 4 hours to install and no problems.

3 years ago

Reply from Palmetto

Gerald, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 15th, 2022

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Verified Customer

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douglas jones

I am saving money not having to pay high electric bill

3 years ago

Reply from Palmetto

Douglas, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and continued lower utility bills!

Apr. 14th, 2022

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Verified Customer

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Tim Rourke

Everything was done in a professional manner

3 years ago

Reply from Palmetto

Tim, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 15th, 2022

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Verified Customer

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Pamela Cain

Was not told a head of time where they needed to dig in the back of the house.

3 years ago

Reply from Palmetto

Pamela, , thank you for the high marks and feedback regarding communication. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Leslie Centeno Las Vegas, NV

Easy to contact and excellent customer service.

3 years ago

Reply from Palmetto

Leslie, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Mar. 30th, 2022

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Verified Customer

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Sylvester mazzoccoli Morris Plains, NJ

Very professional and friendly on time and accurate

3 years ago

Reply from Palmetto

Thank you for the high marks, Sylvester. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Verified Customer

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Sarah Gordon North Versailles, PA

Process was slow but picked up a notch when they installed it.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this concern. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Verified Customer

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Jorge A Nieto Guerrero Tampa, FL

Attentive, super friendly customer service

3 years ago

Reply from Palmetto

Thank you for the high marks, Jorge. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Verified Customer

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Bill centurion Columbus, OH

Saves energy Good relationships with the service people

3 years ago

Reply from Palmetto

Bill, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Verified Customer

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MaryAnne Salsgiver Pittsburgh, PA

Marge S was great! The whole process was great!

3 years ago

Reply from Palmetto

MaryAnne, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Verified Customer

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Sue Kelbus Lemont, IL

Very good experience on installation and working great

3 years ago

Reply from Palmetto

Thank you for the high marks, Sue, we sincerely appreciate it. We are glad your experience has been good. Your system working great. Welcome to the Palmetto family!

Feb. 24th, 2022

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Verified Customer

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Shahla Hebets Denver, CO

Our solar panels were installed in mid November and our solar panels still aren't active despite us regularly calling Palmetto and Xcel.

3 years ago

Reply from Palmetto

Shahla, thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility and your system has been energized. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

Feb. 17th, 2022

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Verified Customer

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Jacqueline McKinley Pittsburgh, PA

We are having an issue with a leak and have been waiting weeks for someone to come look at it.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jacqueline. I have reached out for an update on your concern. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 17th, 2022

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Verified Customer

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Jamal Jones Villa Rica, GA

Easy process, fast installation and pricee.

3 years ago

Reply from Palmetto

Thank you so much for your kind words, Jamal. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Verified Customer

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Chad Papst Clinton, PA

The entire process was extremely simple.

3 years ago

Reply from Palmetto

Chad, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Verified Customer

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Tara York, PA

From start to finish Palmetto has given us 100%

3 years ago

Reply from Palmetto

Thank you so much for your kind words, Tara. We appreciate you taking the time out to share your experience with us. Welcome to the Palmetto family.

Feb. 10th, 2022

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Verified Customer

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Margarita Kearny, NJ

All are professional and punctually did what said

3 years ago

Reply from Palmetto

Thank you so much for your kind words, Margarita. We appreciate you taking the time to share your feedback and experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Verified Customer

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Rick Rudock Mechanicsburg, PA

Timely install - operating less than 1 month

3 years ago

Reply from Palmetto

Thank you so much for your feedback Rick. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Verified Customer

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Catherine Sergi New Bedford, MA

They made the paperwork easy to understand

3 years ago

Reply from Palmetto

Thank you so much for your feedback, Catherine. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family!

Feb. 3rd, 2022

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Verified Customer

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Mike Montgomery Plainwell, MI

Great communication, very efficient process...

3 years ago

Reply from Palmetto

Mike, thank you for trusting Palmetto for your solar needs. We are here to help whenever you need us. Cheers to green energy!

Dec. 28th, 2021

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Verified Customer

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Mike Jolicoeur East Greenwich, RI

Customer satisfaction seems to be a key asset.

3 years ago

Reply from Palmetto

Mike, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jun. 30th, 2022

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Verified Customer

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Michael J. Cuccaro Pittsburgh, PA

Professional services, upfront information, good support

3 years ago

Reply from Palmetto

Michael, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

May. 18th, 2022

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Verified Customer

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Mike South Dennis, MA

Easy to communicate with and install was well done

3 years ago

Reply from Palmetto

Mike, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Apr. 25th, 2022

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Verified Customer

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Mary Thomas

I had a great experience with the set up. Not much contact since.

3 years ago

Reply from Palmetto

Mary, thank you for the kind words and feedback. If you have any questions please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Apr. 14th, 2022

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Verified Customer

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Roberto Herrera

It took log time to connect the electric meter

3 years ago

Reply from Palmetto

Roberto, thank you for the high marks, we sincerely appreciate it. Thank you for providing the feedback regarding the timelines. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Jose Castillo

It's been more than two month since the system was installed and it still hasn't been activated to work.

3 years ago

Reply from Palmetto

Jose, thank you for talking with me today. Once the utility provides permission to operate, we will be in contact with you to turn on your system.

Apr. 14th, 2022

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Verified Customer

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Wilbert Goytia Rowlett, TX

No one has call me I don't even know if my system is working lm a bit confuse

3 years ago

Reply from Palmetto

Thank you for providing your feedback, Wilbert. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I do see that your system is on and producing. I have resent the monitoring app invite to you as well. We will be reaching out shortly.

Feb. 17th, 2022

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Verified Customer

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Aline Gaff Henderson, NV

This has been in the works since Nov and its still not up and running,

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility and your system has been energized. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

Feb. 9th, 2022

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Verified Customer

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bob grope Haslet, TX

no info about how system to be installed

3 years ago

Reply from Palmetto

Bob, thank you for providing your feedback. If you are wanting a copy of your engineering design. Please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to send out. Thank you

Sep. 22nd, 2022

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Verified Customer

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Ian

Been installed for over a month and the system is not up and running.

3 years ago

Reply from Palmetto

Ian, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Verified Customer

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Cindy Johnson Canton, GA

Several scheduling issues during the install

3 years ago

Reply from Palmetto

Cindy, thank you for providing your feedback and letting us know about your concerns with scheduling. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

Jun. 16th, 2022

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Verified Customer

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Rebecca Bowles Statham, GA

Our electric bill has done nothing but gone up since our solar panels have been installed

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Rebecca. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to you as well.

Jun. 6th, 2022

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Verified Customer

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John Wells

Nothing but problems, they've been to our house twice and still don't have the system running

3 years ago

Reply from Palmetto

John, thank you for the feedback and speaking with me today. Once we have additional updates we will reach back out.

Apr. 14th, 2022

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Verified Customer

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Ricardo Espinoza Conroe, TX

My system was installed and never turned on. Non functional

3 years ago

Reply from Palmetto

Ricardo, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Oct. 7th, 2022

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Verified Customer

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Steven Miller

It's been over One month and my solar panels to her not up and functioning yet

3 years ago

Reply from Palmetto

Steven, thank you for your feedback. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Apr. 14th, 2022

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Verified Customer

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Ronda lewis Argyle, MO

Received panels over a month ago still not in service though

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know the timeline has been longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met. We will be reaching out to provide an update shortly.

Feb. 2nd, 2022

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Philrandal Reidsville, NC

My Solar Panels, even - though everything is ready my system h not been activated!

2 years ago

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Verified Customer

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Karin Heilgeist Dixon, IL

crazyandes4@yahoo.com

3 years ago

Reply from Palmetto

Karin, thank you for letting us there is a concern. We see that you have been in recent contact with our customer experience team regarding your concerns.

Oct. 7th, 2022

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