Palmetto: Read 203 User Reviews From Real Homeowners

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Verified Customer

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Marve Wiessner Kalamazoo, MI

A great experience working with Palmetto and Victory Power. The process and people that we worked with were first class!!

2 years ago

Reply from Palmetto

Marve, thank you for the high marks and sharing your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 17th, 2022

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Verified Customer

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Javier Ocampo Elgin, IL

Cause the serves was great and the serves was a little noisy but that what you expect for something being installed yo you roof

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Javier. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Verified Customer

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Steven Lancaster West Bridgewater, MA

From the begiining through the panel installation, the Palmetto staff have breen professional and answered all of my questions.

2 years ago

Reply from Palmetto

Thank you so much for your kind words Steven. We appreciate you taking the time out to share your experience with us. Welcome to the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 10th, 2022

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Verified Customer

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Daniel Grand Rapids, MI

Everything has been as they said it would be and everything has been working just fine so far even though I have not had it that long I like it

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Daniel. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Verified Customer

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Brenda Berry Charlotte, NC

Very smooth transition to solar power. Professional service . If you’re looking to go solar go with Palmer I highly recommend this company

2 years ago

Reply from Palmetto

Brenda, we are so happy to hear that you had such a smooth transition to going green with Palmetto. We are delighted to have you help us in our journey towards a clean energy future..

Jan. 10th, 2022

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Verified Customer

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Michael Nault Methuen, MA

When something went wrong they were there to fix it right away and the customer service department was very helpful

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Michael . We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family this past year and wish you decades of sunny days and lower utility bills!

Jul. 29th, 2022

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Verified Customer

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Tekeshia McMinns Port Saint Lucie, FL

They were quick and clean to setup. When i called to follow up or get a status the service was exceptional

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Tekeshia McMinns. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Verified Customer

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Eric Bronson Zebulon, NC

Same to be a good company. Just take awhile to get all permits to get everything hooded up. But that's not Palmetto fault.

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Eric. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Verified Customer

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Keif Finleyville, PA

They were very efficient and professional Did as they said they were going to do and were on time with it

2 years ago

Reply from Palmetto

Thank you for the high marks Keif, we sincerely appreciate it. We are glad to have you part of the Palmetto family.

Jun. 6th, 2022

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Verified Customer

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Jo Anne Leonard Salem, OH

there were some electrical issues, but the electrician was sent back to correct them and he did that very quickly.

2 years ago

Reply from Palmetto

Jo Anne, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are happy the electrical concern was resolved quickly. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Verified Customer

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Cheryl Brandon, FL

I had a great person named Hector who had to work with my development and it was very hard and he did a wonderful job

2 years ago

Reply from Palmetto

Cheryl, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Verified Customer

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Aldric Rowe

Very Courteous, Professional and knowledgeable. I was able to have all my questions thoroughly answered.

2 years ago

Reply from Palmetto

Aldric, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 15th, 2022

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Verified Customer

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Rich Griffin

They did exactly what they said they would from start to finish. All we had to do was be home when asked.

2 years ago

Reply from Palmetto

Rich, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Cheryl Scott

I had a hard time with my development and Hecket was wondering he had patience to work with my development

2 years ago

Reply from Palmetto

Cheryl, thank you so much for your kind words. I am glad we were able to help with your HOA. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Warren Wright

They were prompt, friendly, efficient and cleaned up; they did what they promised, which is always a high 5 for Jesus!

2 years ago

Reply from Palmetto

Warren, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 15th, 2022

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Verified Customer

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Gregory Moyer

Pleasant and informative. I wish I could get my completion certificate processed so I can become operational. I'm anxious to see my system operate.

2 years ago

Reply from Palmetto

Gregory, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are currently waiting on permission to operate. Hopefully will have that soon. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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David Remy

I would like for the system to include consumption monitoring. I would also enjoyed a discussion about the hd wave vs the energy hub inverter

2 years ago

Reply from Palmetto

David, thank you for the high marks, we sincerely appreciate it. Thank you for your feedback. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Irene Palaita North Las Vegas, NV

Trying to get a hold of customer service for assistance is a joke!!! My HOA did not get the proper application completed by Palmetto in order to install the free patio cover.

2 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Regarding the patio cover, Palmetto does not offer these types of non solar services or items. We reached out today regarding your concerns.

Feb. 23rd, 2022

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Verified Customer

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Richelle Gibson Mars, PA

We had great customer service and installation. The panels look great and are producing even in the middle of winter.

2 years ago

Reply from Palmetto

Richelle, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad you are happy with your system. Welcome to the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Verified Customer

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Louis G Peterson Cranberry Twp, PA

Great salesperson, installation happened as planned, and system was commissioning and operating as planned

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Louis. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family. We wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Verified Customer

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Katie Grise Riverview, FL

We're over 100 days since we signed our contract, our panel installation failed inspection and we're currently waiting for re-inspection with no end in sight. We're now paying both our solar bill and our electric bill. This is not what I signed up for. Our sales agent, Ashley, has been amazing but can't get a straight answer for us.

2 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I understand the timeline is longer than expected. I see that the inspection has been completed and we have submitted to the utility for permission to operate. We have reached out to you. Once we have additional details we will be in contact.

Feb. 23rd, 2022

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Verified Customer

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Nada Aldirawi Valrico, FL

Perfect customer service they are fast and my panels looks amazing I'm really impressed with the quality

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Nada. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Verified Customer

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Harlan Lanou Port Saint Lucie, FL

The initial installation was fine, but workers have been back 4 times now to make adjustments and we are not up and running yet! Installation starts on Dec. 29.

2 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Harlan. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 17th, 2022

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Verified Customer

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Frank Pedro Winter Haven, FL

Did great work and straight forward explained everything clearly to me and was aware of what it entailed.

2 years ago

Reply from Palmetto

Frank, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Verified Customer

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jeff landis Youngstown, OH

Snow was not explained well enough after install no one has come back to explain anything. Now I find out not producing power when snow is on roof. also told did not have too climb up on roof too keep power working

2 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly. In addition, we have emailed you a link to our blog post regarding solar seasonality.

Feb. 10th, 2022

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Verified Customer

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Kristen N Sandula Yorkville, IL

Easy to work with, clearly explained everything throughout the process, better prices than other quotes we received

2 years ago

Reply from Palmetto

Kristen, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Verified Customer

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Matt Polaski Parrish, FL

I am paying for solar panels that are not yet activated. The whole point is to offset the cost of electricity, not pay full electric and solar panels!

2 years ago

Reply from Palmetto

Thank you Matt, for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I see the current step is inspection. However payments for the solar panels are not due at this time. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Darin Hunt Lapeer, MI

We started this process over 6 months ago. Finally installed 3 weeks ago and still waiting on inspection. Not able to test system and see if it saves us money. Looks like will still be paying DTE for electric and will be paying for the solar panels at same time. I was told would receive $ 500 for being a Veteran and then found out it was put in to total cost which at $70,000 that does nothing. Could have used that to help with double payments while waiting for system to get turned on. My wife is not happy. Making me look bad.

1 year ago

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Verified Customer

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Alma Diaz Whitsett, NC

During the initial meeting they told us things that were not true. They also have terrible communication and people weren't on the same page about things.

2 years ago

Reply from Palmetto

Alma, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Oct. 7th, 2022

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Verified Customer

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Sheldon Best Canton, GA

The sales rep (Kevin) was excellent, he walked us through every step of the way.

2 years ago

Reply from Palmetto

Thank you so much for your kind words, Sheldon. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Verified Customer

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Jaime A Reyes North Las Vegas, NV

It has been 13 months since installation and my system has stop producing energy twice1st time happened about 3 months from installation and I had to wait about 6 to 8 weeks for inverter replacement

2 years ago

Reply from Palmetto

Jaime, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We see that our service team is working on your case and sent updated information to you. We will be reaching out regarding your concerns shortly.

Jul. 29th, 2022

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Verified Customer

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Tina Biggert

Someone from the company always returns your call and is helpful through the process.

2 years ago

Reply from Palmetto

Tina, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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Verified Customer

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Benjamin Jewell

Solar installed. Failed inspection. Installed June 2nd and haven't been able to put it in service yet and it is July 15.

2 years ago

Reply from Palmetto

Benjamin, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Verified Customer

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Christine Golchuk

I've had the solar on my roof for over 4 months and still not hooked up. I'm not sure how long the process is but I don't get much communication other then me reaching out for answers

2 years ago

Reply from Palmetto

Christine, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Verified Customer

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Carlos Winder, GA

Great experience throughout process. Everything occured as they stated prior to beginning project.

2 years ago

Reply from Palmetto

Carlos, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Verified Customer

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Sandra Vickery Clover, SC

The whole process takes a long time. This needs to be explained so you can decide what you want to d0.

2 years ago

Reply from Palmetto

Sandra, thank you for the high marks and feedback. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Verified Customer

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Charles White Charlotte, NC

The installation was one day, but had some minor corrections that had to be done to pass the county inspection.

2 years ago

Reply from Palmetto

Charles, thank you for the high marks and feedback. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Verified Customer

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Donald Monroeville, PA

The only issue I have is that it's difficult to make the additional payments. The online banking could be better.

2 years ago

Reply from Palmetto

Donald, thank you for the high marks and feedback we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jun. 30th, 2022

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Verified Customer

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Ana Little Blue Bell, PA

They promised the Solar panel will be working with our electricity provider before we were getting billed for the solar panels. That's not true, now we're being billed for solar panels that aren't doing anything.

2 years ago

Reply from Palmetto

Ana, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We have contacted you and left you a voicemail recently with an update on your project. We also sent a follow up email. Please let us know if there is anything we can assist with. You can contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Jun. 30th, 2022

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Verified Customer

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Aaron Long Dallas, TX

Everything was good so far. Just waiting for the current electric provider to switch off and palmetto to take over.

2 years ago

Reply from Palmetto

Thank you for the review, Aaron! We are looking forward to the day we receive permission to operate status from the utility company and can have your system activated! Thank you for being apart of the Palmetto family.

Jun. 6th, 2022

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Verified Customer

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Jade Alhambra, CA

Installation process is very slow. It's been half a year. The solar panel is not in service e, not even half way done and I have to start making payments. It's ridiculous

2 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jade. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. To ensure we communicate with you based on your account details, please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Jun. 6th, 2022

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Verified Customer

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Joanna Bissell York, PA

The system isn't producing enough power for even half of our electrical needs. We feel lied to. We still have a high electrical bill and now a $40,000 debt.

2 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Joanna. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to you as well.

Jun. 6th, 2022

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Verified Customer

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Ronald L. Graham Columbia, SC

We absolutely love having a Solar system on our home. We're saving money, and you can't beat that.

2 years ago

Reply from Palmetto

Ronald, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Verified Customer

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Angela Oberholtzer

Palmetto was easy to work along with and explained everything step by step

2 years ago Edited January 10, 2024

Reply from Palmetto

Angela, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Verified Customer

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ben wright Steubenville, OH

Everything was top notch from the saleswoman to the installers, including the equipment.

2 years ago

Reply from Palmetto

Ben, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Verified Customer

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Richard A. Willis

They were really helpful getting paper work done to get the required permits. Kept me informed of the stage of completion.

2 years ago Edited January 10, 2024

Reply from Palmetto

Richard, thank you so much for your kind words and feedback. Communication is something we are continuing to working on. Currently we are waiting for permission to operate from the utility. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

May. 18th, 2022

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Verified Customer

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Dorel Jackson Malden, MA

I was impressed with the installation and almost a month since activation service has been good so far.

2 years ago

Reply from Palmetto

Dorel, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

May. 18th, 2022

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Verified Customer

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Lizeth Lopez Rojas Willow Spring, NC

Seems super nice people but they are taking more time that they promise and now they aren't responding with the current status. So I am not sure how to tate them after that

2 years ago

Reply from Palmetto

Lizeth, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

May. 18th, 2022

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Dominic Breen East Longmeadow, MA

Very satisfied with overall system performance, and very friendly customer service personnel

2 years ago

Reply from Palmetto

Dominic ,thank you so much for your kind words. We appreciate you taking the time out to share your experience with us over this past year. We are glad to have you part of the Palmetto family and wish you decades of sunny days and continued lower utility bills!

May. 13th, 2022

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Verified Customer

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Henry Hunt

Everything works like promised. Only concern is if roof shingles need replacement.

2 years ago

Reply from Palmetto

Henry, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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