NuWatt Energy Reviews

I've been looking into solar panels for a few years and finally took the plunge a few years ago. After extensive research and consulting with six different installers, NuWatt Energy emerged as the clear leader in expertise, organization, punctuality, customer service, and value. My initial meeting with Adan from NuWatt was particularly convincing. He showed me his own zero-dollar electric bill, illustrating the potential savings I could enjoy. What I appreciated most was his no-pressure approach and willingness to answer all my questions, giving me the space to make an informed decision. The installation process was seamless, despite our town's stringent permitting. The project manager's efficiency and the technical team's skill were impressive, especially their attention to detail, like discreetly routing wiring through the attic for a cleaner look. I'm thrilled with the performance of my solar panels and the ease of monitoring both production and usage online. Our next project with NuWatt will be installing a heat pump, a testament to my satisfaction with their service. I highly recommend them.

"Five years ago, NuWatt Energy expertly installed our second solar system. Our decision to expand the system with them was driven by our previous positive experience, and they did not disappoint. The installation process was as smooth as we remembered. Our sales representative, Maan, stood out for his prompt, courteous responses and deep knowledge during our consultations. His expertise significantly enhanced our decision-making process. Post-signing, the journey from planning to powering on was remarkably seamless and the project managers navigated through a new requirement our town had just enforced on solar setbacks. The entire process was impeccably managed, with no delays (except during town's new requirements), ensuring a swift commencement of power generation. NuWatt's team maintained very good communication throughout, keeping us informed and involved. Based on our repeated positive experiences, I strongly recommend NuWatt Energy to anyone seeking a reliable and proficient solar energy partner. A big thank you to the NuWatt team for their exceptional service once again."

Our experience with NuWatt Energy was exceptional. The team demonstrated outstanding professionalism and expertise, offering a meticulously designed system that is both flexible and efficient. The solar installation process was smooth, successfully navigating the complexities of site preparation to meet the promised timeline. The installation crew was professional and courteous. Throughout the process, the NuWatt staff maintained excellent communication, ensuring we were well-informed every step of the way. We highly endorse NuWatt Energy for their impeccable service and reliability.

My experience with Nuwatt Energy has been nothing short of exceptional from the get-go. Right from the initial stages, everything has been unfolding exactly as they promised, without a single hiccup. The installation process was a standout experience. The crew that arrived to set up our solar panels was not only highly professional but also remarkably courteous and friendly. To my surprise, the installation was completed in a shorter time frame than we had anticipated, and everything went off without a hitch. Initially, I had some reservations about the switch to solar energy, anticipating a complex and lengthy process. However, Nuwatt Energy has made this transition incredibly smooth and much faster than I had ever imagined. The only slight delay we encountered was in waiting for the inspector's availability, but once the inspection was completed, the subsequent steps, including the utility certification, were expedited efficiently. Since then, our solar system has been operational, and we couldn't be more pleased with its performance. Choosing to go solar with Nuwatt Energy has been a decision we're thoroughly content with. After consulting with several solar providers, it was Nuwatt Energy that truly stood out and convinced us with their expertise and customer service. They have lived up to our expectations in every regard. I would wholeheartedly recommend them to anyone considering making the switch to solar energy. P.S. We're currently in the process of upgrading our HVAC system to heat pumps, and without a second thought, we're turning to Nuwatt Energy once again to install a comprehensive system for our entire house. Their expertise and service quality have made them our go-to for all our energy needs.

As a retired construction executive, I approached the decision of installing solar panels on my home with a meticulous and informed mindset. After conducting thorough research on various solar companies, I narrowed down my options to four reputable firms, each offering similar systems within the $30,000 to $36,000 price range. My choice ultimately fell on NuWatt Energy. The deciding factor was their sales representative's exceptional responsiveness and attention to detail in answering my numerous queries. This level of engagement and thoroughness was a clear indicator of the company's commitment to customer service, a crucial aspect for me. The execution of the project was impressive. Given my extensive background in construction and my naturally high standards for such companies, I was pleasantly surprised by the performance of NuWatt Energy, who earned a rare 'A' grade from me. Their communication was crystal clear, and their responsiveness was commendable. They handled all aspects of the project, including permits and paperwork with the utility, with utmost professionalism. Their punctuality and the quality of work were exemplary. The team, comprising the project manager, solar installers, electricians, and the business manager, demonstrated exceptional skill and professionalism. Based on my positive experience and the high standards they met, I confidently and highly recommend NuWatt Energy for solar installation projects.

We couldn't be happier with both our solar panels and the exceptional service provided by the NuWatt Energy Team. From the start, they offered clear options and presented detailed models to show potential energy yields based on our roof's unique configuration. The installation crew was equally impressive—tackling challenges head-on and ultimately delivering a top-notch result. One standout feature is how well they concealed the connecting wires; most are completely hidden, and the few that are visible are discreetly placed so you'd only notice them if you were specifically looking. The aesthetics exceeded our expectations. Even when faced with COVID-related delays, the team was proactive in finding solutions. As our family and friends admire our new setup, we're enthusiastically recommending NuWatt Energy.

We decided to transition to solar energy based on the glowing recommendation of close friends, and choosing NuWatt Energy for this venture was a decision well made. From the get-go, the transparency and professionalism exhibited by the NuWatt team were reassuring. The sales rep was meticulous in explaining the financing options available, and their guidance on equipment selection (offering Panasonic and Enphase) was invaluable. The project management was streamlined and efficient, with timely updates that kept us informed and confident in the progress being made. The installation crew's expertise was evident as they completed the project within two days, showcasing a high degree of professionalism and efficiency. Post-installation, the cleanup was thorough, and the time taken to explain the intricacies of our new system was highly appreciated. The real joy began once the utility approval came through and our solar system was activated. Watching the savings accumulate has been exhilarating, and the performance of our Panasonic system has been nothing short of excellent. NuWatt Energy has not only provided us with a robust solar solution but has made the journey towards sustainable living a smooth and enjoyable one. Their clear communication, seamless installation, and exceptional post-installation support underscore why we are thrilled to recommend NuWatt. The joy of seeing our decision translate into tangible savings and environmental contribution is immense. With NuWatt, we found a solar partner that prioritized our needs and delivered beyond our expectations. We are also glad to know that NuWatt installs heat pumps. Definitely we'll use their services again!

I've been a loyal customer of NuWatt Energy for a while now, and I have to say, I'm pretty happy with their products and services. The only problem I've faced in the past two years since I had their panels installed was that the app stopped communicating our savings for a couple of weeks. But I contacted the NuWatt solar support team, and they were quick to help me out. I was pleasantly surprised by how friendly and efficient their customer service was, especially since it's been a while since I bought the system from them. My friends who went with other solar companies have had some real nightmare stories about post-installation experiences, so I was a bit worried at first. But NuWatt's team got right on it and figured out that our new internet provider was the culprit. They fixed it for us, and I'm really happy with the savings I'm getting. I highly recommend NuWatt Energy - they're a reliable and friendly solar company, and you won't regret choosing them.

The installation was completed in May 2020, during the height of the COVID pandemic, and we were uncertain if we would be able to get solar installed that year. However, Nuwatt Energy pulled it off seamlessly and in a timely manner. The installation crew worked professionally and efficiently and completed the job in just two days. They even coordinated with our metal roofer to ensure that the installation adhered to the recommendations of the metal roof manufacturer. Nuwatt handled the entire process from start to finish, and the system was connected to the grid in less than three weeks after installation. We use our monitoring app to track the system's performance and monitor our energy production in KWH. We are extremely pleased with the savings and the high-quality work performed by Nuwatt. We highly recommend them.

We got our installation with NuWatt Energy done December ’21. Overall, I am very happy with the service and quality of work provided by this company. The sales representative was knowledgeable and professional, taking the time to explain the different options available and answering all my questions. They provided me with a detailed proposal and worked with me to customize a system that fit my specific needs and budget. The installation process was seamless and efficient. The installation team was punctual, respectful, and took great care to ensure that the solar panels were installed correctly and safely. They also took the time to explain the operation and maintenance of the system to me. Overall, I am extremely satisfied with the service and quality of work provided by NuWatt Energy. I highly recommend them to anyone considering solar energy for their home. Their competitive pricing, excellent customer service, and professional installation make them a great choice.

The experience from start to finish was great. We like the fact that they are a local company with a very professional staff. Our rep was great to deal with informative and punctual and the projects guys were very easy to communicate with. The installation crew did a fantastic job from start to finish. Very happy with the entire process. We would recommend NuWatt Energy. Five stars :) .

NuWatt Energy is wonderful. I feel like it is the best way to go. If I had to do it again, I would call them. They are local. They have been there for me. Everyone is super nice. If I had any questions, they would answer them. I know exactly what will happen because they are reputable.

This is the first time I've had a bad enough experience for me to go out and leave a review about what happened. I plan to file complaints with the Better Business Bureau (BBB) and the Massachusetts Attorney General’s Office. If these issues continue, I may have to reach out to lawyer as well. Quickly covering the two big issues I've specifically had before going into some other general reasons for avoiding this company. 1) The install was promised to take 2-4 months. It actually took 10 months. 2) They installed a faulty system that they promised to fix and still haven't delivered. More detail on number 1: We signed a contract with them in January of 2022. The initial promised timeline for the project was 2-4 months. They missed that deadline. And every time I'd ask them about it, they'd project another 1-2 months before completion. Welp, it wasn't until November of 2022 that we were finally able to turn on the system. So we missed the whole summer and most of fall for power generation. Furthermore, upon turning on the system, it immediately ran into a software issue that took them another month to fix. Something that I absolutely have to highlight from this stage -- There was a point in the middle of that process where the project manager bizarrely tried to tell me that he never promised any timelines and he had no idea where I was getting these from. Which was truly baffling because we had all of that communication in writing. Not only that, but the contract they had me sign had the timelines! I proceeded to reply back highlighting the four times (to that point) where he promised a timeline. His response? No response. Not even a "My mistake, I'm sorry." More detail on number 2: We had our solar panels turned on for less than 6 months before the breaker started tripping anywhere from 3-10 times a week. Every time the breaker trips, we aren't producing energy. No notifications from the app either. I just have to happen to notice that the breaker tripped in order to realize we aren't producing energy. Even worse than that, there are times where the breaker will trip immediately after turning it back on, meaning we can't get our generation going for days. I contacted them about this and they agreed this falls under the warranty of the system, but they never came to fix the issue. This issue started back in early April 2023... it's now January 2024. I've emailed or called 17 times. They have given me absolutely no update and made no attempt to schedule a time with me to send the electrician. Twice they promised timelines that they failed to deliver. They promised to escalate the priority of the issue... well it's been radio silence on their part since then. This is a company that will consistently make promises which they have no intention of keeping. As I've talked to them, I've come to understand their business model is to sell whatever projects it can and just put it on a backlog of todo items that they get to at their own convenience. They don't attempt to contract new electricians as their load goes up. I really wish I had just paid the couple extra bucks for the other companies that I actually have heard good things about.

I dealt with the following at NuWatt: Maan A, Julia I E, Jonah G & Matt H. I also dealt with a number of sub contracted by the company. The entire experience was a nightmare and is still ongoing with the company no longer replying. We'll keep this to spark notes. NuWatt did not scope out the project and that resulted in the need for a transform upgrade at my expense. Based on this delay we replaced our roof a month prior to the solar work. After having a new roof and several rain storms, there was no leaking. The day the solar work started, the company failed to follow our towns building department policies on notifications. The company began work on both the roof and electrical meter side of our house. The town ordered them to stop work. A few days went by and we had a rainstorm that resulted in water leaking into your bedroom ceiling. We notified NuWatt, their crew and the company denied doing any drilling on the roof and indicated they were not at fault. We had video proving otherwise. Within those same few days, we found a hole drilled into our living room floor from the electrical meter side of the house. We notified NuWatt, their crew and company denied having ever done work on that side of the house. We had video for the floor undamaged a few weeks prior and no documented work on that side of the house. We were accused of lying twice with both times we had documented proof of the condition of the ceiling and floor. The sub contracted crew came out to look at the leak and reported that it was an HVAC leak. We provided proof that this wasn't possible as the HVAC was at the completely opposite side of our home with no source of water within upwards to 30ft of that location. The company lied to us and claimed no responsibility. After several months and approximately 100 emails & about 3 months (these number is not exaggerated), we got NuWatt to have someone paint our ceiling to fix the water damage. The drilled flooring took an additional 100 emails and an additional 3 months to get repaired. However the repair was completely unacceptable. They sub contractor NuWatt choose cut a square out of our floor, and replaced it with a different breed of wood and color. The repaired floor is at a different height to the rest of our floor and sticks out. We've indicated that this wasn't acceptable and since then the company has refused to reply. On top of these troubles NuWatt made recommendations early on that we needed reinforcements to our roof to which we happily accepted. Then when it came to the reinforcements they avoided the topic, and then proceeded to tell us we didn't need them any longer. We indicated that we'd still prefer to go forward with them based on the initial recommendation. They combated us on this for several emails and then ultimately installed the reinforcements that we initially agreed. Moving onto the solar being installed, that part went relatively smooth after a few missed days of the crews not showing up. Thankfully working remote, that did not interfere with our day to day operations. When the solar was installed and the system was to be activated, I could not activate the system as the Envoy box was installed far too close to a conduit that prevented the operation of the latches from opening. NuWatt came back out several weeks later and fixed that portion. When I opened the Envoy I found water had leaked inside of that. NuWatt addressed may have addressed the leaking by installing missing screws in the conduit, however there is no way of confirming this as the Envoy is now blocked again from the conduit and screws being installed too close to it. I noticed NuWatt of this and have heard nothing since the start of the year. During this initial Envoy access issue, I finally got access to the Enphase Portal to check the system and found that the 50% of our solar system was not operating for several weeks. They didn't notify us. They eventually sent someone out to fix it at the same time of the Envoy access issue / leak. To date, the system is functioning properly. I've placed a request in inquiring about consumption metering at the end of January with no reply back. The flooring repair is still unacceptable and the company refuses to reply. NuWatt as a company has been the worst imaginable relationship with a contractor I have ever dealt with. They accused us of lying. Their crews have indicated that their sub contractors unwritten policy is to deny everything, even if they know they messed something up, just deny it. The company wants to assume no liability. At this time, our next course of action due to the company ghosting us is to contact our insurance company to file a claim again NuWatt and to contact our state agencies to file a complain against the company. If you take anything away from this review, our recommendation is to photograph, video, document. Get your contractors names that work at your location. Have them sign in or provide identification and license information. This way when NuWatt (or other companies) try to exploit you, deny liability, or just generally screw you over and cause month after month of stress, you'll have the proof you'll need to demonstrate that NuWatt are untrustworthy and crooks.