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Natural Energy USA Reviews

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5.5

Overall Score

Star Rating

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3.0

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85 Reviews

Review Breakdown

5 grade

36%

4 grade

11%

3 grade

8%

2 grade

6%

1 grade

39%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Francois Laurent Poway, CA

The preparation and install were great. The system works BUT I was given temporary monitoring device. Was told I would get a wireless device but never got it. Company really difficult to get a hold of once panels were installed.

4 years ago

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Anonymous

Once the salesman left my home, I have not gotten any support from them. I had a problem with STGE and getting their approval and Natural Energy USA was supposed to fix it but they wanted me to do it and I did not know what I was doing. It did work out eventually but it was very negative.

4 years ago

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Lee Powell

Customer support never answers their phone or call you back when you have problems. Other than that I am happy with them. It was installed smoothly. I have had good results with my bills. I just wish they would answer their phone.

4 years ago

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Scott Kinney

I'm happy with the solar panels. The Hayward variable speed pool pump, however, was a lemon that had to be replaced. It was a costly waste of money.

4 years ago

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John Hasch Temecula, CA

Because they sold company out. We sold out house and the close was delayed by a few weeks because new company was not ready for turnover from nrg

4 years ago

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Eric

Good initial install, followed by abandonment of service.

4 years ago

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Mike Geroe Carlsbad, CA

Service was fine but did not pay referral fee as promised.

4 years ago