Meraki Solar Reviews

Between signing the contract and making the appointment to have the panels put on, it seemed like I didn't get a full explanation that it's gonna be multiple appointments. Nobody told me it was going to be like four months actually have my panels put on. They're definitely durable, and they work nicely.

I'm satisfied with this installers, they did a real good job. Everybody that I've talked to knew what was going on instead of having asked somebody else.

I was quick and the guys were very professional and they knocked it out. There were some leak with the first rainfall after the installation, but once we got the general manager involved it was fixed within 3 weeks.

Was told I would have power in event of an outage. Specifically asked about this and was told I just had to contact the power company. Found out after talking to others that he calculated my needs wrong. I already had LED lights and a smart thermostat, so he underestimated what I really needed. Was paying on average around $300 a month for power. This system was suppose to be a 70% system and yet I still pay $200+ a month. I've even replaced my A/C ducting completely and added a mini-split unit to make more efficient cooling. I am now paying more every month than I would be if didn't have solar. I was told I would get $7.5k tax credit, but when doing taxes, was told by multiple sources that that money isn't an actual refund. It just stays as a "credit" that funds are pulled from in event I were to owe on taxes. This has been the worst decision I have ever made. Get random salesmen that stop by, but when I express my dislike in system they just hand me a sales card and want me to refer them to other people. Why would I refer a company that I feel screwed me over. One of my close friends use to be a salesman for you guys and he left because of similar reasons.

Kwh production isn't as good as expected. Out system is less than a year old and a piece broke within 2 months. It took a month to get fixed, meaning not producing energy, meaning I paid an somewhat large electric bill and large solar payment.

I haven't had any problems with any roof leaks or anything, so everything's been working good. It was really fast and they were, they were done in a day, very simple. They always answer my questions when I call.

Every time I had questions while they were installing and stuff I called and whoever they appointed towards my account, they were always answering my questions. I haven't had any issues with it. Nothing has broken.

Crystal responded back and did whatever we needed. Install of the solar panels was pretty quick. I had the materials come one day and installed the next.

They're accessible. It was quick and easy, no problems. They cleaned up everything and put stuff back how they were. It looks good.

I was told that part of my bill would be lower, like $60 to $80 a month and my utility bill is still running high and now I got to add a deal so I'm paying twice the money that I was before. I think it's a waste of money. I don't see that it's working at all.

As far as I know, the actual installation went fine. They're still trying to work out some of the bugs. We have 6 panels that's not working yet. They want to come out tomorrow.

I think Meraki Solar has a major communication problem between different departments. Like the right hand doesn't know what the left hand is doing. A lot of times they'll show up, I had no idea they were coming. They have put the panels on in the back, they should have been in the front. So I've had a lot of issues with Meraki and even to date, maintain because my panels are still not working.

They were very thorough in their explanations and prompt in their service, always on time extremely polite and professional.

I have had absolutely no problems with my solar panels. Everything with my power is working just fine and my bill is around $30-35 dollars monthly.

They promised things that were not received and my bills have continued but they are less than they were they need to be up front with as to what to expect if I had it to do over I would not do solar

I did not get receive exactly the value I thought from the solar cells. Wasn't very smooth due to to some power holding up things. They weren't always as responsive as I liked.

I had some issues with them, and it took a very long time to finally get these issues resolved which are still not resolved. I'm still in the process of resolving things. Their salespeople didn't have the most accurate information.

Great team from start to finish...cro was my salesman and the team who installed did a great job...cannot complain about anything....

I was misled. I was told that my tax refund would be able to help you down on some of the loan. What they faul to tell, is that the money is not given out all at one time. It is given out over three years. Because of this my payment will increase over forty dollars in January. I was told that I would have to pay down $8000.00 in a year or the increase will take place. I wish I was the type of person who had $8000.00 extra dollars lying around.

Have been having problems waiting months for permit too change a braker when you sign the contract you will never see that salesman again and you will never get a call back they just want the sale do your homework. I would never recommend this company.

My electric bill hasn't dropped much. Also, knowing I was retired, the presenter told me I would get money back on my taxes by deducting the expense. Nope. It was too expensive.

I was introduced to Meraki Solar through a friend. I've called them and they were quick to respond. The installation went fairly well, we had some incidents, but it was taken care of so that was okay

It's been a very, very successful endeavor. It is unobtrusive. It was well placed, it was well thought out.

They didn't cut some trees down that were supposed to be cut down and because of that, my solar is not really producing and they haven't taken care of that yet.

The installation of this solar panels was excellent and quick. The installation of the HVAC system was very ineffective and the people didn't know what they were doing. The installation of the electric was very good and quick and knowledgeable.

The installation process went very smooth and very quickly. I'd suggest instruction on how to use the app.

I'm paying $125/month to save an average of $35/month. Definitely not worth it. I'm really disappointed. I realized it was unrealistic to expect to pay nothing. But my bill averaged $100 a month before, now I'm paying $80, plus the $125 for the panels!

Their customer service and follow through on what they initial what they initially said that they were going to do, um, it's not what it is. They haven't followed through with what they promised was going to be done and I'm still waiting for somebody to get back with me on some of the things I need to be corrected.

My solar panels blew over during the hurricane and when I called to tell them they need to replace Mr. damage and they said it was not their responsibility. So I am very angry with the company and they're still not there to replace my panels after my roof got installed last week.

One of the biggest selling points is the Federal Tax rebate, however they don't tell you that the gov can withhold that. Had I know that up front I would have waited.

The solar salesman didn't stress that the total cost of my 20 panel solar rig would be $35,000. Instead, he focused on the low monthly payment over a 30 year loan.

The rep lied and said that the panels were new-fangled and stored energy and my home would be able to use electricity even in a blackout. Lie! Then the company refused to take responsibility for his lies. If I had known then what I know now, I would never have had the panels installed.

Their process is very smooth, the end result, however, was the worst possible scenario. I actually recommend people do NOT get solar panels. I now have electric bills double what they were before.

They don't follow up with you, and they don't tell you the truth. Installation was perfect. The installation team is great. It's great equipment, they just lie to you. 26% tax credit is a non refundable tax credit, inlike what they told me.

I wouldn't go with this company again. They stole $10,000 from me and if I had to do it over again, I'd have it taken off my roof. They're the worst company I've ever worked with.

When I contacted them, even in the middle of the night, they responded that night and I appreciated that.

Every time I've called they've helped me with the issue. They were very, very wonderful.

Customer service was good when I had HVAC issues and it was taken care of. Thanks Jessica for all your help !!

Your old salesman Michael, lied to me, just to get me to sign up. He told me it was a tax refund, not a tax credit, because he knew I won't have signed up.

Anytime I've contacted them, they've always helped me. They were very, very quick and clean.

Excellent service and follow up. I wish I had more panels to get my bill down to where I thought it should be. This is not your fault as we added a pool heater at the same time. Our electric bill did not reflect this in the past because we didn't have it in the past.

Two people came to my front door today. I don't usually answer the door for anyone unless I recognize them. But the man was wearing a yellow reflective vest, so I thought they were from the local FPL electric company in Pensacola. As it turns out (so they claimed) they were trying to recruit me to let Meraki install solar panels on my roof. They both tried to explain how the process works, but it was way over my head. I reasonably asked them if they had any literature or a website where I could slowly read to understand what they were attempting to explain to me. I was very suspicious of them when they said they didn't. That is really bad! They asked me if I'd give them my most recent electric bill. I kindly told them that I had no idea who they were and that for all I know they might be scammers! Hell no I'm not going to give total strangers my electric bill. It was cold outside, only 54 degrees and I regret freezing for the 30 minutes that they kept pressuring me to give them my electric bill. Multiple times they tried to sell me on the scheme, by attempting to scare me that my power bill would skyrocket 65% over the next few years. The woman said that if I allowed Meraki to installed the power panels on my roof (she said I would likely qualify), that my monthly electric bill would likely be about $250 and be locked in for the next 25 years. I explained to her that even though my electric bill was $325 a month in the hot summers months, it was only $80 during the winter months. So on average I am only paying roughly $200 a month, which doesn't justify installing the solar panels. They tried to pressure me again, by scaring me with soaring power bills in the future. There are watchdog citizen's groups to protect the public from price gouging. The power bills can only increase in step with inflation. It's certainly not worth all the trouble to have solar panels installed on my roof, which I told them would add a bunch of additional weight to my roof, which over time could cause problems (and leaks). Also, if I need to have my roof replaced or worked on, I would have to pay the extra cost to have the panels removed and replaced. I kindly told them that I am leery of contracts and anything that involves money, especially when someone else stands to profit at my expense. I told them that I likely wouldn't be interested. They said they'd come back in a month. I then kindly told them that I am not interested, and didn't want to waste their time, so they didn't need to come back. They didn't like that one bit. They said they hoped I didn't feel like they were pressuring me. You're kidding right? They sure as hell did pressure me. I couldn't believe they didn't have any literature to leave with me, so that I could make an informed decision without them putting me on the spot, and trying five times to explain it all to me. I told them the truth, that it sounds too good to be true, and I simply couldn't understand the process they were attempting to explain to me. When they finally thankfully left, I went online and searched for "Meraki net metering scam" and right away a bunch of webpages with warnings appeared. I won't open the door if they return. For all the headaches involved—the legally binding contract that I would have to sign (I absolutely hate contracts), a credit background check, extra weight on my roof, no real savings on my monthly power bill, and being enslaved contractually to some private company for the next 25 years—I'd have to be a fool to sign any contract and go alone with their scam. It is a scam from all that I have read online. With my present situation of paying FPL directly, if money becomes tight I can always use less electricity to lower my monthly bill; but if I sign a stupid contract with Meraki, then I cannot do that and I am enslaved to pay them the contractual amount or else end up sued in court by the company. No thanks Meraki, I'll stick with the electric bill from the power company!

The installation process went pretty smooth. I'm still having a high light bill. They're not supporting customers very well.