Meraki Solar: Read 136 User Reviews From Real Homeowners

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George

Installation was very slow and the panel's were not put up right away, so they had to put in another another electric box on the outside of the house because I live in an older house. The code did not allow them to put their connections inside my house, so it's outside my house. You need to step up your installation process. The panel's got put up pretty quick, but it was almost a year before I ever had the power turned on So I actually lost all the power records generated this summer and now I don't even know if I'm generating power or not, or if it's just a bunch of old panels on the top of my roof.

2 years ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com. We want to assist you in the best way possible.

Feb. 21st, 2023

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Melissa

The system does not function properly. The first crew installed the system and it didn't pass code, didn't pass inspection. The second crew had to completely disassemble the entire system and rewired it all, leaving holes in our roof where there shouldn't have been any. Also the first crew, one of them fell through the ceiling, leaving a giant hole in the ceiling of my garage. They finally got it up and running and then that worked for about 2 days and now it's not working, so they're supposed to come out here next week. They respond, but they don't seem to be able to get things right.

2 years ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Feb. 20th, 2023

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Gerald

The equipment is fine but Mark talked me out of getting backup batteries. They'll buy whatever power we don't use and they say they'll sell it back to us at night when our panels are not generating. Don't try to talk to your customers out of backup batteries, because now we're still paying more than we were than before we put solar on the house, which defeats the purpose.

2 years ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback.

Feb. 15th, 2023

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Shannon

Some things happened that they didn't let me know were going to happen. People showed up at my house with no notice. And then they tried to tell me that I owed them more money and that I needed to sign a new contract. And I said no, I don't think so. And and then they got the higher level people involved and they said no, never mind, we're not going to try to make you pay that. So it was a bit of a mess.

2 years ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback. If you have any additional questions or if there are concerns, please feel free to reach out!

Feb. 15th, 2023

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Ann J Reier Satellite Beach, FL

Installation was great! The hidden costs, are not! Nothing is free, remember that. Now I have a reoccurring payment of $79+/- per month for a year, then it increases to approximately, $99/ month.If I sell my home, and the buyer doesn't "buy" into the program, I am stuck with the bill. Had I known this, I would not have had solar installed by Meraki.

2 years ago

Reply from Meraki Solar

Thank you for taking the time to provide us feedback.

Jan. 13th, 2023

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Anonymous

It was very quick. They were out here and it didn't even take them a whole day and they put quite a few on. The installation process was very easy going, not stressful. When I have called nobody could answer my question and had to have someone call me back that was more capable of answering the question. When my solar panels went out, and they monitor them supposedly, it took a month of my solar panels not working before someone called me to tell me.

2 years ago

Reply from Meraki Solar

We are happy to hear that your installation process was smooth. We sincerely appreciate you taking the time to leave us valuable feedback.

Dec. 14th, 2022

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K.

Between signing the contract and making the appointment to have the panels put on, it seemed like I didn't get a full explanation that it's gonna be multiple appointments. Nobody told me it was going to be like four months actually have my panels put on. They're definitely durable, and they work nicely.

2 years ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us your feedback.

Dec. 14th, 2022

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Christina Taylor Panama City, FL

Kwh production isn't as good as expected. Out system is less than a year old and a piece broke within 2 months. It took a month to get fixed, meaning not producing energy, meaning I paid an somewhat large electric bill and large solar payment.

3 years ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Christina. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com to provide more details. We want to assist you in the best way possible!

Nov. 28th, 2022

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Johnny

As far as I know, the actual installation went fine. They're still trying to work out some of the bugs. We have 6 panels that's not working yet. They want to come out tomorrow.

2 years ago

Reply from Meraki Solar

We are happy to hear that your installation process was smooth. We sincerely appreciate you taking the time to leave us valuable feedback. If you have any questions or concerns, please feel free to reach out!

Feb. 15th, 2023

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BarbaraMims Tallahassee, FL

They promised things that were not received and my bills have continued but they are less than they were they need to be up front with as to what to expect if I had it to do over I would not do solar

2 years ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com to provide more details. We want to assist you in the best way possible!

Dec. 28th, 2022

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Chuck

I did not get receive exactly the value I thought from the solar cells. Wasn't very smooth due to to some power holding up things. They weren't always as responsive as I liked.

2 years ago

Reply from Meraki Solar

Thank you for taking the time to leave us valuable feedback.

Dec. 14th, 2022

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Dorothy Ford Niceville, FL

My electric bill hasn't dropped much. Also, knowing I was retired, the presenter told me I would get money back on my taxes by deducting the expense. Nope. It was too expensive.

3 years ago

Reply from Meraki Solar

Please feel free to reach out to our One Stop team at (850)220-6533 or email onestop@merakisolutions.com with any further comments, concerns, or suggestions you wish to share.

Nov. 28th, 2022

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Jeremiah

They didn't cut some trees down that were supposed to be cut down and because of that, my solar is not really producing and they haven't taken care of that yet.

2 years ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com to provide more details? We would sincerely like to better understand your situation and to assist you in the best way possible.

Feb. 15th, 2023

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Alana Santa Rosa Beach, FL

One of the biggest selling points is the Federal Tax rebate, however they don't tell you that the gov can withhold that. Had I know that up front I would have waited.

3 years ago

Reply from Meraki Solar

Thank you for your feedback!

Nov. 28th, 2022

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Melvin J Briggs Pensacola, FL

The solar salesman didn't stress that the total cost of my 20 panel solar rig would be $35,000. Instead, he focused on the low monthly payment over a 30 year loan.

3 years ago

Reply from Meraki Solar

Thank you for your review and feedback!

Nov. 28th, 2022

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Barbara

So far the system is working good. Went very good. It not easy to get in contact with a representative.

2 years ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com if you require any further assistance! We want to help in the best way possible.

Feb. 20th, 2023

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Edward

Was not kept in the loop all the time, hasn't stayed in close contact, but people were nice for the most part.

2 years ago

Reply from Meraki Solar

Thank you for your review and feedback! We apologize that your experience was less than exemplary, and we will provide this feedback to the correct teams so we can improve going forward.

Feb. 15th, 2023

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MICHAEL GLENNON Port Saint Lucie, FL

They have no customer service and I have been waiting over 2 months to be reimbursed for an inverter.

3 years ago

Reply from Meraki Solar

We are sorry to hear about the inconvenience, Michael. Please contact our One Stop team at (850)220-6533 or email onestop@merakisolutions.com. We want to assist you in the best way possible!

Nov. 28th, 2022

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Alice Guidy

They did not fully explain all the things involved with solar panels, like insurance! They did not fully explain all areas of service!!

3 years ago Edited January 10, 2024

Reply from Meraki Solar

Thank you for your review, Alice. We're sorry to hear you had a this experience, but we really appreciate you bringing this issue to our attention.

Nov. 28th, 2022

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Alan

Installation went about as scheduled, which was good. Half our panels aren't working.

2 years ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com. We want to assist you in the best way possible by getting your panels working properly!

Feb. 15th, 2023

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Edward

I'm looking for the savings that we would have, but the bills are just about the same.

2 years ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Edward. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com to provide more details. We want to assist you in the best way possible!

Feb. 15th, 2023

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Bradley

They mislead people when they sell the product because some people don't qualify for the rebate.

3 years ago

Reply from Meraki Solar

We appreciate you taking the time to provide your feedback, Bradley. We’re sorry your experience didn’t match your expectations.

Nov. 28th, 2022

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Brian Johnson Shalimar, FL

Not saving as much on power bill as we thought with the money invested in it

2 years ago

Reply from Meraki Solar

Thank you for your review and feedback, Brian. Please do not hesitate to reach out to our One Stop team at (850) 220-6533 or email onestop@merakisolutions.com with any further comments, concerns, or suggestions you wish to share.

Dec. 12th, 2022

Meraki Solar Reviews

Summary of Reviews