Kota Energy Group Reviews

I have given Kota Energy Group a lot of time to make things right with the recent lack of professional service I have received from them. I want to share my experience with anyone that maybe considering business with KOTA. I have emails, text messages, call logs, and USPS certified letter receipts to validate the below mentioned. I believe that it is important to share my experience. I will start off by saying all the field technicians and installers that came out to my house were very professional and courteous. Now, to briefly explain the horrible experiences with this company. For starters I was in the solar process for six (6) months. The experience included errors on paperwork submitted to “Southern California Edison” (SCE), three (3) “no-call, no-shows,” lies told by project managers, several calls and text messages to project managers left unanswered/not replied too, over 60-80 broken tiles on my roof were (replaced after I reached out), and a drive down to the Newbury Park office only to be told there was no one there for me to speak with. I conducted A LOT of follow-ups between Edison and KOTA on my end to get the project completed, including getting my “permission to operate (PTO)” pushed through. On Kota’s website they state “HOW WE DO IT, we care from your initial contact with KOTA, all the way through installation and system activation, we are hyper focused on making sure you know we care. You’ll see it in the details of our everyday operations. We care about your experience going solar, and we care about our planet.” This is not upheld at all by the administration of KOTA. I have sent approximately 4-5 rounds of emails to management teams at KOTA and have not received any responses. I have sent three (3) rounds of USPS certified letters to project managers and executives which include the CEO of the company and have received ZERO responses. I was told by two (2) project managers that the CEO would call me, but I am still waiting for that call today. All the correspondence was regarding my poor customer experience with KOTA. Again, I am sharing my six months of adventures so that if you are considering this company, you won’t have to experience the level of incompetence for a service that you are paying a lot of money for. SPEND YOUR MONEY WITH A WORTHY COMPANY.

Kota installed solar panels right next to an old hot water heater vent that prevents 2 of our panels from performing at full capacity. At first Kota refused to address the issue and basically said the pipe is the problem. That is exactly my point. They are the experts so why would they propose putting the panels so close to the vent in the first place. After dozens of attempts to get them to address the issue they finally scheduled a day to come out and look at the issue. An hour before the appointment they texted a cancellation message saying they’d get back with me with a new day. They didn’t do so. After another call they had me on hold once again. They then proposed charging me to remove the panels while I paid another company to remove the vent and then Kota would charge me to reinstall the panels. It has been maddening trying to deal with this company after they received payment for the panels and installation. I expect them to take responsibility for their error and make this right in order for us to get 100% out of our panels. We specifically went through all of our future electrical needs when deciding on the number of panels to install and now we are not getting what we paid for. We are extremely disappointed and expect this matter to be rectified.

This company sends their employees out to give an estimate and make you feel as though they can give you exactly what you want when the company actually cannot do all the salesman said they could! Since they had to upgrade our panel for the solar and asked them if they could upgrade our panel with more breakers! Raymond, their salesman, "Sure, no problem! We can do that for you!" We needed a roof as well, roofers were efficient and did a great job! Solar installers were quick and they did their job but the electrical people did not install what we thought we had purchased! All this time (btw, we initially began this whole process in May 2021, it is November 6, 2021 and our solar has not been turned on yet!) Raymond lead us onto believing that we had purchased additional breakers! Well after their installation of the panel, we go outside and the panel has exactly the same amount of breakers that we already had, no added breakers were added like we had been discussing several times with Raymond! We immediately called Raymond, the salesman, to tell him that our panel was not upgraded with extra breakers! He said he was calling his bosses to find out why it wasn't upgraded! I called several times and each time he kept saying they (the bosses) weren't getting back to him! It wasn't until I wrote a review about this company's shady practices that they immediately responded! Now they said Raymond says he never told us they could upgrade our panel! Hahaha, that's funny that I have a text message from Raymond asking if they were able to upgrade our panel? Beware of this companies lying promises and unethical sales tactics just to make a sale!! Our contract also says we bought 30 panels, there are only 28 panels up on our roof! I received a phone call from the CEO, he wants to clarify and find out exactly what Raymond told they could do for regarding the upgraded breakers so the CEO sets a date and time for this 3-way conversation to happen on. I still had to call him because he (the CEO) never responded and the agreed upon 3-way phone day! This alone speaks volumes about their company's poor communication when the CEO sets a date and he can't keep it! So when the 3-way phone conversation does finally happen between myself, the CEO and Raymond, Raymond then says he never told us this! I told him he was lying and the owner then says, "I got hit in the head with a golf ball and I have a headache and I have to hang up!" These is how the CEO handles business! There is nothing worse than a lier, this says a lot about the integrity and character of the employees and company and owner! Just Beware! No wonder they are not one of the top 5 solar companies, no integrity! Do your solar homework and choose wisely!

The worst Solar company. We have unobstructed roof and one of the panels is underproducing a lot. VP of the company said yes it is and it would cost too much to replace(yes $50,000 and a warranty) the one panel it would make them not make as much money on the deal. WHAT? Bad product and they won’t honor their warranty. The whole system is only two years old. Beware of this company. Untrustworthy and downright dishonest.

The 25 year warranty is worthless now that the company is out of business.