Helio GreenTech Reviews
4.9
6.9
Overall Score
Verified Customer
Review Source
Tim and Renea Schott
Great in installment but now struggling with app set up and no one will call me back .
5 years ago
Reply from Helio GreenTech
Hello Renea and Tim,
Thank you for taking the time to leave your feedback. I’m really sorry that you hadn’t gained access to your monitoring portal yet. I’m also disappointed that no one had called back. We try to return correspondence very quickly and I’m not sure what happened here.
I will have our team send out another invite to your monitoring portal on Monday so you can see the production your solar system has generated and gain real time access to your system information.
If you would like, I’d be happy to come out personally and walk you through your app to make sure you have access and to answer any questions.
I hope you have a great weekend. I will reach out to you on Monday to confirm you have gained access to your system monitoring portal.
Thanks!
Zac
Thank you for taking the time to leave your feedback. I’m really sorry that you hadn’t gained access to your monitoring portal yet. I’m also disappointed that no one had called back. We try to return correspondence very quickly and I’m not sure what happened here.
I will have our team send out another invite to your monitoring portal on Monday so you can see the production your solar system has generated and gain real time access to your system information.
If you would like, I’d be happy to come out personally and walk you through your app to make sure you have access and to answer any questions.
I hope you have a great weekend. I will reach out to you on Monday to confirm you have gained access to your system monitoring portal.
Thanks!
Zac
Oct. 17th, 2020
