Fusion Power: Read 366 User Reviews From Real Homeowners

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Stephen Bourdeau Sun City, AZ

This is a long comment. I base my ratings more so on Sunrun, but it was through Fusion Power through whom I contracted with Sunrun. I'm quite a bit unhappy with Sunrun and wish the Fusion (Sunrun) salesperson had not recommended Sunrun, but an other similar provider.. I have attempted to have my Sunrun (Titan) solar panel system reevaluated, because the figures they used for initial design were not reflective of normal use. The summer figures used were skewed since the house had been empty for a couple of months before I bought it and moved in late July. I'm now in a quandary, because I'm paying more for electricity than before and fear I'll continue to pay more if the system is not reevaluated and redesigned to reflect actual usage based on current statements. The “Solar Credit” is never greater than the monthly $58 charge. The “Solar Credit” should be greater than the monthly $58 service charge. That's why I pay more for electricity now than before. No one at Sunrun customer service seems to get it? It's not rocket science! It shows the problem in the simplest form! Frustrated, I even attempted to contact Fusion Power for help, but that was fruitless. The phone number provided connected me with a sales type individual who couldn't help. During, over a year of dealing with Sunrun customer service, they kept losing utility statements I sent electronically and they kept assigning new analysts to work on my case who really knew nothing and I kept having to explain the issue and resend lost statements and I had already sent and more than once. I quit battling Sunrun for a bit, because of Covid and resulting in a loss of full time staff, but I plan to restart this battle this summer.

4 years ago

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Cathy Telck Mesa, AZ

Because I purchased solar plans from them and was under sold what I needed. And have been trying to get more panels and still keep my warranty. I have been talking to a person in sells and he is been trying to help me. I have requested that one of the owners call me so we could get this worked out. But have had nothing but the run around since. I feel that they got their money from me, which I paid in full for. And now I'm not worth their time. Also my seems representative tried to get extra money out of me. That I had to keep calling about. I have been very disappointed with their business practices. And wonder why I myself have waited this long to say something. There is a gentleman there named Will that has been trying to help me, and I appreciate him .

4 years ago

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Tracy Proffitt Apache Junction, AZ

Because I can't leave a 0 star. They don't communicate with you on the progress of your install and one day installers just show up. Also they sell you products that they have no clue about what you actually need or how any of it operates. They are just there to take money from you. Our system has been live for almost a year now and still doesn't function properly and we can't get anyone to come fix it. Also Richard R should only be allowed to be a burger microwaver at McDonald's

4 years ago

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Anonymous Phoenix, AZ

I would not recommend Fusion to anyone. I was told their panels would connect to my existing panels but when I had them installed my energy actually decreased. The installed it incorrectly the first time and had to come back and redo it. I have been with them for two years and my problems have not been fixed. They just keep putting it off. They don’t care any more.

4 years ago

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Annette Gross Mesa, AZ

Because everything told to me when I signed up is a lie . never got rebaters my summer bills are just as high I am stuck with you . I was promise that combined with sip and your bills it would never go over $150.00 This months bill from sip is 226.00 .

4 years ago

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Frank Saracco Sun City, AZ

We do not receive the power we were told to expect. Called salesman and office after installation because of an issue, never received call from either one. In fact, salesman stopped by several weeks later, lied and told me he never received any calls from me.

4 years ago

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Michael Phillip Mills Surprise, AZ

Because hard to contact anyone and when they call back they dont do what they say they will. Plus when I purchased they promised I wouldnt get pigeons and I have pigeons Im having to deal with because they now say they wont help.!!!!!! YELP is my next web site

4 years ago

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Tina Buckeye, AZ

Dishonest company, I was told I would receive 1000 gift card after installation, never got it. Salesman never put it in the contact. My bad, but I do have text messages from him telling me when I would receive it. Not an honest company.

4 years ago

Reply from Fusion Power

Your referral bonus would have come from your lease company, not Fusion Power. If you call us and give us the name of the customer who your referred, we can follow up with your leasing company.

May. 24th, 2021

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RDS Florence, AZ

Customer Service is HORRIBLE! Our Sales rep was great, install team was great, Customer Service is the worst! I'm still waiting on a call back / response since November 2020. I've left numerous voice mails, emails etc - and 6 months later, still no response.

4 years ago

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Sharp Tuolumne, CA

The first installation went smoothly but after the second installation there are still two panels that are not working. I would really like somebody to email me back or call and tell when they are going to come and fix my unit. I’ve been waiting over month.

4 years ago

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Polston Chandler, AZ

The salesman was a liar. He was a fraud. He sold me something that was absolutely impossible and I've already decided to disconnect my solar from the house because in the long run it cost me a lot more money monthly. I am absolutely disgusted with the process.

4 years ago

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Leon Rimrock, AZ

They give solar power a bad name. I'm trying to warn everyone to stay away from Fusion and from solar. They installed it under a tree. I get low performance, and I'm paying the same or more than I had before the install. It is the worst customer experience I've ever had and Fusion Power is only about the money--they don't care about the client.

4 years ago

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Jason S Kelley Mesa, AZ

The installation company they contracted broke 8 tiles on my roof, didn't say anything about it. I discovered it when I got my roof inspected after some pieces of tile fell off during a monsoon.

4 years ago

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Trey Cox Scottsdale, AZ

poor communication, sales rep did not care after selling project, Titan Sub contractor was horrible , cannot reach anyone easily , one of worst companies i have had to deal with and would never recommend

4 years ago

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Cristina Trujillo Florence, AZ

Every year since we had solar put in, The inverter has needed to be replaced. I found the Company NOT when my solar system stopped working, and has taken months to replace the Inverter.

4 years ago

Reply from Fusion Power

Do you have Titan Solar Power’s phone number? They are responsible for your system. Fusion was only your broker on your account. We didn’t install yours.

May. 24th, 2021

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David Gilbert, AZ

I don’t rate them at all because it’s a scam and they lied to me and are ripping me off, I actually talk people out of getting solar now 3 friends and counting will not be getting solar now!

4 years ago

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Unsatisfactory Customer

Id give negative 10 stars if possible. There was LITTLE TO NO customer service available to answer our questions right concerns once the contract was signed and Fusion knew they had the solar system sold

4 years ago

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Linda Rusch

I wouldn't recommend this company to my worst enemy. Their Salesman lied and misrepresented what they were doing. I am contacting the Attorney General about the Fraud they perpetrated on me. I told the sales person I was not interested in adding panels to my existing system if it was a lease, as what I have was paid off. He assured me it was not a lease. I asked him again as we were going through the consultation and again he assured me, I was not leasing the panels. He lied about the rates also. I now have additional panels that so far have not lowered my power bill much and a lease which adds an additional cost to my power bill or a $46,000. bill to pay off.

1 year ago

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David Kidd Lynnwood, WA

Fusion Power Please be aware that Fusionpower is engaging in predatory practices on the elderly. They used paperwork that showed the lender would be deducting $210.14 per month on a supposed $33,000 dollar system, declaring that he would get a government subsidy of $20,000 to buy down the loan to $13,000, and telling my 83 year old father that the $210.14 is the most he’ll ever pay for the system plus a nearly non-existent electric bill because the system would offset it. I have a copy of that paper. The salesman then sticks a contract in front of my father that shows a finance amount of $63,357.86 with finance charge of $37,641.94 for a grand total of $100,999.80 for the system. This also shows 16 monthly (interest only) payments of $210.14 Then, 281 monthly payments of $346.24. That alone is more than their electric bill has ever been just for the solar system payments. Then a one time payment of $344.12 Fusionpower is saying that the salesman was a subcontractor and that he is not responding to them either. My problem is why did they accept the contract as written if they suggest the salesman was the one who took advantage of my father? His latest bill with his solar was $258.18 That combined with the standard payment is $604.42 That’s double the highest bill he’s ever had. On top of this it looks like the subsidies he is likely to receive is going to be a small fraction of what was suggested by the Fusion Power representative. If anyone has had occasion to do business with this company I would appreciate feedback and any advice available.

2 years ago

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Wild West Unlimited Phoenix, AZ

WHY do you guys obviously train your people to continue to know or ring the doorbells of the houses that have BIG signs stating, "NO SOLICITING"??? .... Josh was just at my door ringing my doorbell. It's obvious to me that it's your training telling him that it's ok to disregard signs on the doors that politely states, "No Soliciting". Because of that, it's YOUR leadership who is putting your people in a bad situation. When I mentioned to him to WALK AWAY from houses that have these signs, his response was, "I don't care!" You people have problems on your hands!!! He has NO idea that I have the entire recording of his wrongdoings. The only thing he did right was walk away when I said to get off my property. I work from home and I do NOT need solicitors or anyone knocking at ANY time whatso ever, but it's obvious that training sees things differently. I will NEVER do business with your company in ANY way! I will ALWAYS steer people looking for solar in a total different direction than yours!!

2 years ago

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Hayes Household Goodyear, AZ

They are one of the worst companies. They will lie and tell you what they will due but never do what they say they will do, Cannot trust this company. Since they will not contact us after several phone calls and emails we've decided to contact the finance company and let them know we will not make any further payments until Fusion has completed the work they promised. One of our neighbors and another friend of ours we have spoke with have decided not to go with Fusion to get solar so we;re glad they have listened to us. We are contacting an attorney to get this problem resolved. Do Not Have This Company Install Your Solar .

2 years ago

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Melvin Turner Queen Creek, AZ

I had to get the state involved to get the install completed. It was months before it was done. Would not work with them again or refer them to anyone else

4 years ago

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David Pickron Gilbert, AZ

Did not live up to there promise. Electric bills are higher than before solar. Admit they did not know what they were doing with SRP, and it showed.

4 years ago

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Glenice Gibson Sun City West, AZ

I feel like I was mislead by the rep. My bills were not high enough to warrant solar. My bills are more with solar than they ever were without solar.

4 years ago

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Christa Harris Phoenix, AZ

Do not do business with this company! Review what your AVERAGE monthly utility bills are. If you receive a quote from them, carefully review the monthly loan amount you will be required to pay compared to your AVERAGE monthly cost without solar. You will clearly be able to see that it is not a financial sound decision to utilize solar. They will oversell you on what you need and the maximum annual tax credit is only $1,000.

2 years ago

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Michael Woodall Glendale, AZ

Been waiting one year to complete hook up. Made at least 6 reservations to hookup, then tell us they will walk us through it to hookup ourselves.

4 years ago

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Donald Sun City, AZ

This was a mistake. I made calls to their customer service and never got calls back. I would recommend other people check out other companies.

4 years ago

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Kerry Mesa, AZ

Not helpful on following thou when they dropped the ball on a cash payout. Dragged their feet till loan was approved and sold off.

4 years ago

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Stevens Sun City West, AZ

Customer service is terrible, your attention to our concerns and questions were devoid in nature. Original rep a liar and non-communicative.

4 years ago

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Kevin Chandler, AZ

They just wanted to sell me solar and lied about most of the process and no follow-up on inner workings . I would never use this company again

4 years ago

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Wyman Atwater, CA

The solar panels have not been hooked up correctly and we have been waiting a year and half. We don’t have anything to show for it.

4 years ago

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Ivory Phoenix, AZ

I don’t get replies back when I contact the company. They don’t like to hear people complaining. I don’t like fusion power.

4 years ago

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Witte Florence, AZ

Fusion Power does not follow through with things, I don’t know if it was the right company for us. It is not working as well as they said it could.

4 years ago

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Virginia Mesa, AZ

It's never worked. I would recommend that no one use this company ever. I'm totally disappointed and I still to this moment do not have solar.

4 years ago

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Charles Fulton Peoria, AZ

The installation was poorly managed and the representative from your company lied or misled on several occasions

4 years ago

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Kevin Crann Phoenix, AZ

Over due credit for bogus invoice for roof repairs not performed by installers roof repaired by separate contractor

4 years ago

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Jim Clarke Sun City, AZ

Unreliable and way too expensive. I could get the same rate by getting on the payment plan with APS.

4 years ago

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Rollin Breitzman Atwater, CA

signed agreement nearly two years ago for three separate units and too this day not one is complete and operational

4 years ago

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Edward Wager

The sale is fast but full of clows. They do not explain the plans well until is installed. Installation was fast. Overall service is terrible. They do not take responsibility for their sales staff.

2 years ago Edited October 2, 2023

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Tina England Goodyear, AZ

Was misled about the pricing/usage. I am paying more than I was when I just had a power bill.

4 years ago

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FRANCISCO HERNANDEZ

i don't who i am dealing or talking to , what we have here is a TOTAL failure to communicate!!!!

4 years ago Edited January 10, 2024

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kent lester Scottsdale, AZ

I do not see the savings and I dont know how to get someone here to look into it.

4 years ago

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Gerry Kirk Scottsdale, AZ

All sales, promises not documented, lack of project control, poor communications, and very pricey

4 years ago

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Don Casa Grande, AZ

Unscrupulous salesman. Statements that he made to enhance his product were not factual.

4 years ago

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Barnett Phoenix, AZ

It's costing more money having solar instead of saving me money because of my payment plan.

4 years ago

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JOHN ZIMBUREAN Surprise, AZ

DESEPTIVE MONTHLY PAYMENTS QUOTED BY YOUR SALES PERSON !!!!!!!!!!!!!!!!!!

4 years ago

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Joyce & Terry Schovon Sun City, AZ

We have had fusion for two years and have not seen any savings.

4 years ago

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Mark Morehouse Florence, AZ

They are rude and do not take care of solar issues in a timely manner.

4 years ago

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Marc Katz Queen Creek, AZ

Poor customer service mislead the entire process from the point of sale

4 years ago

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Casey James Peoria, AZ

Lied too many times. Sold on something and then contract was different

4 years ago

Fusion Power Reviews

Summary of Reviews