Freedom Forever Reviews

Freedom Forever has had growing pains in Utah. They have good standards and products but have had a hard time delivering on them in our area. They just barely got an engineer dedicated to our area, which we hope will help end the extensive delays we have seen with our install. We are about a year past when we expected to start using the system. The one big positive amid the delays has been that FF has been consistent and unquestioning in standing by their contract terms to reimburse our monthly payments if the install is delayed or the system isn't producing what was promised. FF partnered with Mosaic to offer customers a financing option to pay for the system install. They aim to complete the install before the customer has to begin paying Mosaic. All of our monthly payments to Mosaic have been reimbursed by FF. We have to request it each month and it takes several weeks to get the check afterwards, but they have never given us any pushback at all. So, they are paying down the cost of the system while we wait for them to get resources assigned to our area to complete the work. Some other thoughts: Design: FF was our first design and bid. We then got preliminary designs and bids from several other companies. Those confirmed the soundness of the FF design. Ours is a battery storage system with a fairly large solar array, not the smaller cost-abatement installation most homes put in. Permitting: The process has been very, very slow. A little bit of that is due to the local permitting process. Being a national company, FF didn't have as much experience with our city's processes as the more focused, local companies do. It took three engineering drafts to get the city to approve. Installation: When the install time finally came, the team was professional and prompt with the work and went out of their way to minimize the impact on those who were at home. They only had one person manning their warehouse for the whole area, though, and an equipment delivery mix-up cost the team time. There was still one connection left to finish when the install time was over. The team lead said he would be back two days later to finish that last piece. That was months ago and we are still waiting. A visit yesterday from the person in the newly created local engineer position may finally get that resolved soon. Communication: FF has an app to tell you the status of your project and give you access to design documents and contracts and such. The status updates are so high-level that they are next to useless, but the document access was helpful. Their Customer Service (phone and email) was a little more helpful but did not have much detail for us on the delays we were experiencing and they did not contact us proactively as weeks turned into months of delay. Conclusion: If Freedom Forever had been more established in this area when we chose them, I think the process would have gone much better. They are making up for it by covering our costs in the meantime, so, I would recommend them if you can get evidence from them of projects completed on time in your area - or if you aren't bothered by delays that they will reimburse you for.