Fluent Solar Reviews

3.1

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144 User Reviews

5.5

Overall Score

3.1

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144 User Reviews

5.5

Overall Score

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Summary of Reviews

Star Rating

3.1

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144 Reviews

Review Breakdown

5 grade

41%

4 grade

3 grade

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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john glenn

I am satisfied with the installation of the solar panels but the company is falling short on the follow-up it has been a month since the installation and they finally got the walkthrough of the startup after many calls from me but an error occurred so it is not generating power yet and they have not followed up. Also the ceiling of my garage was damaged during installation it just needs a sheet rock replaced if I was not an old man I could have done it now we have extreme cold weather coming in that could cost me more than the solar panels future value will be everybody I talked to in this company is friendly and helpful but I am beginning to believe think they are more interested in selling products then taking care of customers

2 years ago

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Marivic Colliflower Mason, OH

We asked for a system to be designed to fit our total and future needs including charging for an EV. I was pleased with the design and installation but the time between installation and powering up the system was way too long and not acceptable. Fluent should develop a better process for working with the local authorities and companies to get a system up and running. Our system was installed in March and did not get running until the end of July. We also have not received a total cost/investment and total financed amount in writing. Everything is conveyed electronically but there needs to be hard copies. It remains to be seen if our investment was worth it.

3 years ago

Reply from Fluent Solar

Hi Marivic, Thank you so much for rating your experience with Fluent. We'd love to hear back from you in the future. Please feel free to give us a call at (866) 736-1253.

Aug. 1st, 2022

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Charles

The installation and permit process went well. My inverter however is idle. It's taking way to long for customer service to get someone to fix it. They say they are working to schedule but haven't done it yet. Very disappointing.

2 years ago

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Orlando Donaldson Cincinnati, OH

I signed up with Fluent solar in March 2022, Sales rep great, install tech great. They had to replace my inverter which took weeks to be replaced. So after 6 months of waiting in September I " FINALLY" got solar on. After talking to sales rep. It took wayyyy toooo longggg for the process which it should've been done months ago.

3 years ago

Reply from Fluent Solar

Hi, Orlando Donaldson . Thank you so much for rating your experience with Fluent . We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Sep. 19th, 2022

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Verified Customer

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Stephen Dunton

I've been waiting for a call back from Javier for a week and I still haven't received the check I was promised

5 years ago

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Ann Allen Guatemala City, GU

Very friendly people. Inconsistent point of contact made follow up hard. Some inconsistent information provided between different people. Unsure timeline

2 years ago

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Ken Luke Salt Lake City, UT

Fairly slow with installation. Used a third party which was a mess Had to keep asking what was going on, even had to do sprinkler repairs from broken lines. 😒

3 years ago

Reply from Fluent Solar

Thank you for sharing your thoughts, Ken. We’d love to hear how we could earn 5 stars from you. We will reach out to you soon to learn more details. Thank you.

Jul. 26th, 2022

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Verified Customer

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They weren't very responsive or were evasive after installation.

5 years ago

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Mike

Can't use app, directions are not very clear

5 years ago

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Verified Customer

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Lonnie Hill

I never got any help with learning how to read my meters!

5 years ago

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Robert Commiskey, IN

Sales reps are not honest and do not call you back

2 years ago Edited January 10, 2024